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"TV did not work properly. very few channels. Very poor image " More

By a verified traveller on Thu 02 Jan 2020

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Hotel Description

The great public transport around Dedeman Istanbul gets high marks from our customers. During your stay, you'll be within walking distance of Astoria Istanbul Shopping Center. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This 5-star hotel has 325 rooms. All rooms offer free WiFi and satellite TV channels.

  • Shared rooms with separate living rooms, satellite TV and minibars
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Valet parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have great things to say about the location and the proximity to public transport
  • Within a 15-minute walk of Astoria Istanbul Shopping Center and Zorlu Performing Arts Center
  • Airport shuttle service available for a fee

French Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
€45* Per night/room 28 Oct - 29 Oct

Twin Superior Room

Bed Count 1 Single Bed Maximum Occupancy 3 Max

French Grand Deluxe Room

Bed Count 1 Single Bed Maximum Occupancy 3 Max

Deluxe Single Bedded Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Twin Grand Deluxe Room

Bed Count 1 Single Bed Maximum Occupancy 3 Max

French Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Dedeman Istanbul ratings based on 15 verified reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Dedeman Istanbul

Everyone (7) Couples (6) Family (2) Friends (1)
4 out of 5
TV did not work properly. very few channels. Very poor image

Posted by on 2 Jan 2020

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Comment from Hotel Management

3 Jan 2020 by Dedeman Istanbul

Dear Valued Guest, We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman İstanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. We do hope that we will be in a position to welcome you back at the Dedeman İstanbul Hotel and redeem ourselves. Kind Regards, Ahmet Dogangun Asistant General Manager

3 out of 5

Posted by on 26 Oct 2019

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Comment from Hotel Management

27 Oct 2019 by Dedeman IStanbul

Dear Valued Guest, We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman İstanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. Kind Regards,

4 out of 5
There are many good things and some bad ones. Staff was friendly Breakfast was great Location is good Room was cleaned properly Gym and spa are great Bad ones : Bathrooms need some investment. Definitely requires repair Main problem is lift assencor . You have to wait and wait . Certainly not enough for such a big hotels and 16 floors. Luckily, one staff member tipped us to use facility lift . It saved us. To be fair with the hotel , some construction work is ongoing. Hopefully it will address some of the issues. Overall , we are happy with our trips . Kids loved it and so do we.

Posted by , from Switzerland on 19 Oct 2018

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Comment from Hotel Management

20 Oct 2018 by Dedeman Istanbul Hotel

Dear Valued Guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. issues related to the development were communicated to related departments. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind Regards, Hakan YAVUZ Assistant Front Office Manager

2 out of 5
Only one lift working of three , you need at least 10 to 15 minutes to go up or down It is far from the underground stations and the important places of the city

Posted by on 18 Oct 2018

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Comment from Hotel Management

25 Oct 2018 by Dedeman Istanbul Hotel

Dear Valued Guest, We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman İstanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. We do hope that we will be in a position to welcome you back at the Dedeman İstanbul Hotel and redeem ourselves. Kind Regards, Hakan YAVUZ Assistant Front Office Manager

2 out of 5
Location is good. Indoor pool and fitness center is nice. Rooms are very old, looks like a pension. Rooms are not very clean. There is no insulation between rooms and you hear everything around.

Posted by , from istanbul on 9 Oct 2016

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Comment from Hotel Management

13 Jan 2017 by Dedeman İstanbul Hotel

Dear Valued Guest, We would like to thank you for taking the time and trouble to write to us regarding your experience at the Dedeman Istanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur. We do hope that we will be in a position to Welcome you back at the Dedeman Istanbul Hotel and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind regards,

4 out of 5

VERY GOOD HOTEL IN NICE LOCATION

HOTEL STAFF VERY CO-OPERATIVE AND POLITE. OUR STAY WAS COMFORTABLE.

Posted by on 23 May 2012

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4 out of 5
Sehr gute Lage und sehr freundliches und hilfsbereites Personal. Nicht mehr ganz neues Hotel aber alles in Ordnung und gepflegt.

Posted by on 10 Nov 2019

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Comment from Hotel Management

2 Dec 2019 by Dedeman IStanbul

Lieber Gast, Zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Als Dedeman Istanbul Hotel freuen wir uns sehr, dass Sie den Service genießen, den Sie von unserem Hotel erhalten. Ihre wertvollen Kommentare wurden an unsere Teammitglieder weitergegeben. Wir würden uns freuen, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen,

5 out of 5
Temizlik biraz daha iyi olabilirdi. Dedeman’da konaklamayı seviyorum. Fakat temizlik yönünden böyle bir otele yakışmayan görüntülerle karşılaştım. Umarım daha fazla önem verilir. Detaylı anlatmak isterdim neler olduğunu, fakat ilgileneleceğini düşünmüyorum. Yine de güzeldi. Teşekkürler

Posted by on 13 May 2019

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Comment from Hotel Management

16 May 2019 by Dedeman Istanbul Hotel

Değerli Misafirimiz , Dedeman Istanbul Hotel’de yaşamış olduğunuz deneyimler neticesinde değerli vaktinizi ayırıp yazmış olduğunuz yorumunuz için teşekkür ederiz. Her zaman için en iyi hizmet vermeyi amaç edinmiş otelimizde bulunduğunuz süre boyunca yaşamış olduğunuz aksaklıklar için öncelikle özür diliyoruz. Yorumunuzda belirttiğiniz konular ile ilgili olarak ilgili departman yöneticilerine yaşadığınız memnuniyetsizlikler iletilmiştir. Siz değerli misafirlerimizin yorumlarını önemsiyor ve kendimizi değerlendirmek, geliştirmek adına fırsat olarak görüyoruz. Otelimize yapacağınız bir sonraki ziyaretinizde olumlu önerileriniz doğrultusunda servis kalitemizde meydana gelen değişikliği fark edeceğinizi ümit ederiz. Sizi Dedeman Istanbul Hotel’de tekrar ağırlamaktan onur duyacağımızı bildirir, sağlık ve mutluluk dolu günler dileriz. Saygılarımla, Hakan YAVUZ Önbüro Müdür Yardımcısı

3 out of 5
3 tane asansör sehirler arasi yolculuk yapar gibi....5 yildizi hak eden tek sey konumu

Posted by on 3 May 2019

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Comment from Hotel Management

6 May 2019 by Dedeman Istanbul Hotel

Değerli Misafirimiz , Dedeman Istanbul Hotel’de yaşamış olduğunuz deneyimler neticesinde değerli vaktinizi ayırıp yazmış olduğunuz yorumunuz için teşekkür ederiz. Her zaman için en iyi hizmet vermeyi amaç edinmiş otelimizde bulunduğunuz süre boyunca yaşamış olduğunuz aksaklıklar için öncelikle özür diliyoruz. Yorumunuzda belirttiğiniz konular ile ilgili olarak ilgili departman yöneticilerine yaşadığınız memnuniyetsizlikler iletilmiştir. Siz değerli misafirlerimizin yorumlarını önemsiyor ve kendimizi değerlendirmek, geliştirmek adına fırsat olarak görüyoruz. Otelimize yapacağınız bir sonraki ziyaretinizde olumlu önerileriniz doğrultusunda servis kalitemizde meydana gelen değişikliği fark edeceğinizi ümit ederiz. Sizi Dedeman Istanbul Hotel’de tekrar ağırlamaktan onur duyacağımızı bildirir, sağlık ve mutluluk dolu günler dileriz. Saygılarımla, Hakan YAVUZ Önbüro Müdür Yardımcısı

1 out of 5
De gröscht mischt!!!! Di waren ohne fragen in unserem zimmer!!

Posted by on 25 Mar 2019

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Comment from Hotel Management

27 Mar 2019 by Dedeman Istanbul Hotel

Dear Valued Guest, We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman İstanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. We do hope that we will be in a position to welcome you back at the Dedeman İstanbul Hotel and redeem ourselves. Kind Regards, Hakan YAVUZ Assistant Front Office Manager

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

Property Features

As a guest of Dedeman Istanbul, you'll find an indoor pool, a health club, a spa tub, and a sauna. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Dedeman Istanbul. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Istanbul hotel.

  • 325 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Istanbul (IST) (37.3 km / 23.2 mi)
  • Train station: Istanbul Cankurtaran Station (9.5 km / 5.9 mi)
  • Metro station: Gayrettepe Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Dedeman Istanbul offers 325 forms of shared accommodation with air conditioning, minibars and a safe. This individually decorated and furnished accommodation has separate living rooms. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and bidets. This Istanbul hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Accommodations are shared
  • Separate bedroom
  • Living room
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Electric kettle
  • Luxury bedding
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Cafe House Restaurant – This restaurant serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchairs available on site
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, vehicles are disinfected prior to valet parking.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Dedeman Istanbul

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector, a security system and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 55 per person (one-way)
  • Valet parking fee: EUR 45 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dedeman
  • Dedeman Hotel
  • Dedeman Hotel Istanbul
  • Dedeman Istanbul
  • Istanbul Dedeman
  • Istanbul Dedeman Hotel
  • Dedeman Istanbul Hotel
  • Dedeman Istanbul Hotel
  • Dedeman Istanbul Istanbul
  • Dedeman Istanbul Hotel Istanbul

You should know

  • Dedeman Istanbul offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.