3 Jan 2020 by Dedeman Istanbul
Dear Valued Guest, We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman İstanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. We do hope that we will be in a position to welcome you back at the Dedeman İstanbul Hotel and redeem ourselves. Kind Regards, Ahmet Dogangun Asistant General Manager
27 Oct 2019 by Dedeman IStanbul
Dear Valued Guest, We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman İstanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. Kind Regards,
20 Oct 2018 by Dedeman Istanbul Hotel
Dear Valued Guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. issues related to the development were communicated to related departments. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind Regards, Hakan YAVUZ Assistant Front Office Manager
25 Oct 2018 by Dedeman Istanbul Hotel
Dear Valued Guest, We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman İstanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. We do hope that we will be in a position to welcome you back at the Dedeman İstanbul Hotel and redeem ourselves. Kind Regards, Hakan YAVUZ Assistant Front Office Manager
13 Jan 2017 by Dedeman İstanbul Hotel
Dear Valued Guest, We would like to thank you for taking the time and trouble to write to us regarding your experience at the Dedeman Istanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur. We do hope that we will be in a position to Welcome you back at the Dedeman Istanbul Hotel and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind regards,
2 Dec 2019 by Dedeman IStanbul
Lieber Gast, Zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Als Dedeman Istanbul Hotel freuen wir uns sehr, dass Sie den Service genießen, den Sie von unserem Hotel erhalten. Ihre wertvollen Kommentare wurden an unsere Teammitglieder weitergegeben. Wir würden uns freuen, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen,
16 May 2019 by Dedeman Istanbul Hotel
Değerli Misafirimiz , Dedeman Istanbul Hotel’de yaşamış olduğunuz deneyimler neticesinde değerli vaktinizi ayırıp yazmış olduğunuz yorumunuz için teşekkür ederiz. Her zaman için en iyi hizmet vermeyi amaç edinmiş otelimizde bulunduğunuz süre boyunca yaşamış olduğunuz aksaklıklar için öncelikle özür diliyoruz. Yorumunuzda belirttiğiniz konular ile ilgili olarak ilgili departman yöneticilerine yaşadığınız memnuniyetsizlikler iletilmiştir. Siz değerli misafirlerimizin yorumlarını önemsiyor ve kendimizi değerlendirmek, geliştirmek adına fırsat olarak görüyoruz. Otelimize yapacağınız bir sonraki ziyaretinizde olumlu önerileriniz doğrultusunda servis kalitemizde meydana gelen değişikliği fark edeceğinizi ümit ederiz. Sizi Dedeman Istanbul Hotel’de tekrar ağırlamaktan onur duyacağımızı bildirir, sağlık ve mutluluk dolu günler dileriz. Saygılarımla, Hakan YAVUZ Önbüro Müdür Yardımcısı
6 May 2019 by Dedeman Istanbul Hotel
Değerli Misafirimiz , Dedeman Istanbul Hotel’de yaşamış olduğunuz deneyimler neticesinde değerli vaktinizi ayırıp yazmış olduğunuz yorumunuz için teşekkür ederiz. Her zaman için en iyi hizmet vermeyi amaç edinmiş otelimizde bulunduğunuz süre boyunca yaşamış olduğunuz aksaklıklar için öncelikle özür diliyoruz. Yorumunuzda belirttiğiniz konular ile ilgili olarak ilgili departman yöneticilerine yaşadığınız memnuniyetsizlikler iletilmiştir. Siz değerli misafirlerimizin yorumlarını önemsiyor ve kendimizi değerlendirmek, geliştirmek adına fırsat olarak görüyoruz. Otelimize yapacağınız bir sonraki ziyaretinizde olumlu önerileriniz doğrultusunda servis kalitemizde meydana gelen değişikliği fark edeceğinizi ümit ederiz. Sizi Dedeman Istanbul Hotel’de tekrar ağırlamaktan onur duyacağımızı bildirir, sağlık ve mutluluk dolu günler dileriz. Saygılarımla, Hakan YAVUZ Önbüro Müdür Yardımcısı
27 Mar 2019 by Dedeman Istanbul Hotel
Dear Valued Guest, We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman İstanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. We do hope that we will be in a position to welcome you back at the Dedeman İstanbul Hotel and redeem ourselves. Kind Regards, Hakan YAVUZ Assistant Front Office Manager
The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
As a guest of Dedeman Istanbul, you'll find an indoor pool, a health club, a spa tub, and a sauna. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Dedeman Istanbul. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Istanbul hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge)
Dedeman Istanbul offers 325 forms of shared accommodation with air conditioning, minibars and a safe. This individually decorated and furnished accommodation has separate living rooms. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and bidets. This Istanbul hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Cafe House Restaurant – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.
An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, vehicles are disinfected prior to valet parking.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
