Kailua-Kona Hotels with Spa

"We stayed in 6 places during our trip to Hawaii and I can confidently say this was our favourite. We were blown away by how lovely the unit we rented was. It was spacious, well-appointed, had very comfortable furnishings, lots of areas to hang and store things, in-unit laundry, and an incredible view of the golf course and ocean. Temperature control was seamless (which is difficult in Hawaii) and everything was clean and bug-free. The restaurant and property were great too. We appreciated the beach towels and customer service. Parking was usually fairly available - sometimes with a bit of a walk. The location was a bit out of town - but it's a gorgeous drive. Nearby mall. We were gently approached re: time-share. Areas for improvement: - we loved the hot tub and used the one in the center area once - but our hands peeled for 4 days after this. I suspect the hot tub may have a chemical imbalance? - on our check-out morning, there was an issue with the water. The entire complex had no water at all. There were a dozen or so emergency plumbers working hard with back-hoes. Things happen, but at no time did the property contact us in any way (email, door-to-door, text [they texted for other things], note, deliver bottled water) about this issue that began overnight. Perhaps a communication strategy could be developed for scenarios like this. - dirty beach towels sat out on porch overnight despite new ones being delivered - check-in procedure was painful (staff-related)"

"Great service! They were very accommodating!"

"A decent resory hotel with full services. "