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4.3 out of 5

"Right on the Square. Perfect location. Minus point is Reseption tucked away from main entrance. Also old fashioned Room Key to carry around. " More

By a verified traveller on Tue 30 May 2023

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Economy Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
€77* Per night/room 8 Apr - 9 Apr

Family Suite

Bed Count 3 Twin Beds Maximum Occupancy 5 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Duplex Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double Room, View (Main Square)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Venetian House Market Square Aparthotel. During your stay, you're just a quick walk from Royal Road. A round-trip airport shuttle (surcharge) is available. Built in 1900, this upmarket apartment building has 34 apartments over 5 floors. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.

  • Each apartment offers a kitchenette, a flat-screen TV and a fridge
  • Free Wi-Fi (speed: 25+ Mbps)
  • Amenities include a front desk safe, multilingual staff and a lift
  • Guests speak favourably about the clean guestrooms and the location
  • Steps from Royal Road and Main Market Square
  • Airport shuttle service available for a fee

Venetian House Market Square Aparthotel ratings based on 27 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Venetian House Market Square Aparthotel

Everyone (18) Couples (5) Family (2)
4 out of 5
Right on the Square. Perfect location. Minus point is Reseption tucked away from main entrance. Also old fashioned Room Key to carry around.

Posted by , from Inverkeithing on 30 May 2023

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Comment from Hotel Management

4 Jun 2023 by Venetian House Aparthotel

Dear Robert,Thank you for your review and feedback! We're pleased to hear that you appreciated our perfect location right on the Square. Our top priority is guests safty so our entrance doors open with magnetic card, most guests prise the convenience and accessibility. Hope your stay was pleasent and hope to see you visit us again soon. Best wishes, Venetian House Aparthotel.

5 out of 5
Fantastic location and friendly helpful staff. Lovely apartment at a great price.

Posted by on 27 Jan 2020

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Comment from Hotel Management

6 Feb 2020 by Damian Klimczak

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon. Kind regards

5 out of 5
Possibly the best location in krakow. Very clean . Well done all the cleaners. All staff were fantastic. I loved it. And will be back.

Posted by on 29 Jun 2019

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Comment from Hotel Management

7 Jul 2019 by Ewelina

Dear Sir/Madam, Thank you for your such a positive opinion. We are really happy that we have met your expectations and you are satisfied with your stay. We appreciate your kind words about staff. We always do our best to make our guests feel like at home. We invite you again! Best Regards, Venetian House Aparthotel Team

5 out of 5

Posted by on 4 Oct 2018

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Comment from Hotel Management

9 Oct 2018 by Katarzyna Sotoła

Dear Mrs/ Ms, Thank you very much for your stay in our hotel, it was a pleasure to welcome you. We are very happy that you are satisfied and expectations have been met. We will be very pleased if you choose Venetian House Apartment again during your next visit to Krakow Sincerely, Venetian House Apartment

5 out of 5

Excellent Location

Excellent Location, clean and urban garden cafe below is very good

Posted by on 18 Aug 2018

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Comment from Hotel Management

29 Aug 2018 by Katarzyna Sotoła

Dear Mr/Mrs, Thank you so much for sharing your opinion with us. We truly appreciate it. We are glad to hear that you have had such a positive experience while staying at Venetian House. It is beyond satisfying to us to know that the location, conditions of the apartments, their cleanliness, and especially our staff’s services pleased you and made your stay enjoyable and comfortable. We are glad that you mentioned and you enjoyed our restaurant Urban Garden. We hope that you will remember your trip to Krakow for a long time and maybe you will decide to visit us again one day. We hope to have the chance to meet you again someday! Kind regards, Venetian House Team

5 out of 5

lovely aparthotel excellent facilites

Pros: Modern apartment and ideal location
Cons: Nothing
Location: Location excellent and you are right in the hub of the square
Location of this aparthotel is excellent, facilities are great. Hotel staff so helpful. You are in the heart of the square with this apartment.

Posted by , from england on 12 Sep 2017

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Comment from Hotel Management

28 Sep 2017 by Reception

Dear Alyson, thank you for your comment. We are glad to hear that you liked the facilities of your apartment. We do our best to provide our guests with everything that will make their stay convenient and make them independent. Kind regards.

2 out of 5
Un point très négatif, quelqu'un est rentré tôt le matin dans ma chambre, sans frapper à la porte ! Je voulais me reposer et bien dormir. C'était raté ! Aucune excuse de la part de la manager!!! Juste un café offert au restaurant ! Sûrement le même café que j'ai gratuitement à disposition dans ma chambre ! Je suis tres déçu par la direction, Aucunes excuses réelles! Pour la manager cequo est important ce neyt oas le bien-être du client mais uniquement son argent ! !!peu importe sip passe un agréable séjour ! !!

Posted by on 6 Oct 2020

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Comment from Hotel Management

6 Oct 2020 by Yours sincerely, Anna Jasińska, Front Office Manag

Dear Guest, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that housekeeping surprised you in the room. I can only imagine how uncomfortable you were then, and I understand that. Please be convinced, however, that it was not our bad intention to disturb your peace. Every our visit in guests room is to make service in agree with our internal procedures. It is always to ensure the highest standard of service and cleanliness.I wanted to contact you on Friday as you asked for, but I couldn't get through to you. I asked the reception to apologize to you on my behalf, explain the situation and offer a small free voucher in the restaurant. If the front desk staff did not do this please let me know. Each guest is very important to us and we treat each one with due respect. If during your stay there were other circumstances that intensify your negative impression, write me about it please. We apologize again for this situation.

4 out of 5
Il y a pas mal de bruits durant notre seule nuit passée dans cet hôtel.

Posted by on 28 Oct 2019

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5 out of 5

Posted by on 23 Aug 2019

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Comment from Hotel Management

16 Sep 2019 by Mateusz Czerski

Thank you for a positive opinion! Best regards

4 out of 5

Posted by on 9 Aug 2019

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Comment from Hotel Management

20 Aug 2019 by Ewelina

Dear Sir/Madam, Thank you for leaving such a high grade for your stay in Venetian House Aparthotel. We sincerely invite you again! Greetings, Ewelina Milewska Guest Relations Specialist

About the Venetian House Market Square Aparthotel

Location Rynek Glowny 11, Kraków, Lesser Poland 31-042

Property Features

Venetian House Market Square Aparthotel offers its guests tour or ticket assistance, multilingual staff, and express check-out. An airport shuttle (available 24 hours) is available for a fee. Venetian House Market Square Aparthotel also features a front desk safe and a lift. This 4-star Kraków apartment is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 5 levels
  • Built in 1900
  • Front desk (limited hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Kraków Główny Station (3.1 km / 1.9 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Venetian House Market Square Aparthotel offers 34 air-conditioned accommodations with a safe and complimentary bottles of water. Accommodation at this 4-star apartment has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers and hairdryers. This Kraków apartment provides complimentary wireless Internet access, with a speed of 25+ Mbps. Flat-screen televisions come with cable channels. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • In-room kitchenette
  • Flat-screen television
  • Cable channels
  • Fridge
  • Microwave
  • Stovetop
  • Electric kettle
  • Kitchenware
  • Hypo-allergenic bedding
  • Bath or shower
  • Housekeeping (on request)
  • Hairdryer
  • Safe
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Health or beauty spa nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 6:00 AM. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Venetian House Market Square Aparthotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 6:00 AM.
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property is professionally cleaned

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned. Guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

  • One child stays free
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 6:00 AM
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Guest will receive an email before arrival 48 hours
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: PLN 300.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Venetian House Market Square
  • Venetian House Market Square Aparthotel
  • Venetian House Market Square Aparthotel Apartment
  • Venetian House Market Square Aparthotel Apartment Krakow
  • Venetian House Market Square Aparthotel Krakow
  • Venetian House Market Square
  • Venetian House Market Square Aparthotel Kraków

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.