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The Constance by the Lenox Collection

3.5 star property

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Photo gallery for The Constance by the Lenox Collection

Front of property
Front of property
TV
Suite, 1 King Bed with Sofa bed (Dewey Carriage House Inn)
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • Pet-friendly
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
11 Old Stockbridge Road, P.O.Box 1717, Lenox, MA, 01240-1717
  • Place, Ventfort Hall Mansion and Gilded Age Museum
    ‪8 min walk‬
  • Place, Tanglewood Music Center
    ‪3 min drive‬
  • Place, The Mount
    ‪3 min drive‬
  • Airport, Hudson, NY (HCC-Columbia County)
    ‪54 min drive‬

Room options

View all photos for Deluxe Room, 1 King bed (Constance Inn)

Deluxe Room, 1 King bed (Constance Inn)

Deluxe Room, 1 King bed (Constance Inn)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Constance Inn)

Shower, designer toiletries, hair dryer, towels

Room, 1 Queen Bed (Constance Inn)

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room,1 King Bed (Constance Inn)

Free WiFi, bed sheets

Standard Room,1 King Bed (Constance Inn)

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room,1 Queen Bed(Constance Inn)

Shower, designer toiletries, hair dryer, towels

Standard Room,1 Queen Bed(Constance Inn)

7.6 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds (Whitlock Inn)

Free WiFi, bed sheets

Double Room, 2 Double Beds (Whitlock Inn)

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Whitlock Inn)

Free WiFi, bed sheets

Room, 1 King Bed (Whitlock Inn)

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Whitlock Inn)

Free WiFi, bed sheets

Standard Room, 2 Double Beds (Whitlock Inn)

8.8 out of 10
Excellent
(6 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Whitlock Inn)

Free WiFi, bed sheets

Standard Room, 1 King Bed (Whitlock Inn)

8.0 out of 10
Very good
(6 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Whitlock Inn)

Standard Room, 1 Queen Bed (Whitlock Inn)

Standard Room, 1 Queen Bed (Whitlock Inn)

8.0 out of 10
Very good
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Whitlock Inn)

Free WiFi, bed sheets

Deluxe Room, 1 King Bed (Whitlock Inn)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Constance Inn)

Deluxe Room, 1 Queen Bed (Constance Inn)

Deluxe Room, 1 Queen Bed (Constance Inn)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed (Whitlock Inn)

Deluxe Suite, 1 King Bed with Sofa bed (Whitlock Inn)

Deluxe Suite, 1 King Bed with Sofa bed (Whitlock Inn)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed (Dewey Carriage House)

Room, 1 Queen Bed (Dewey Carriage House)

Room, 1 Queen Bed (Dewey Carriage House)

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed (Dewey Carriage House Inn)

Suite, 1 King Bed with Sofa bed (Dewey Carriage House Inn)

Suite, 1 King Bed with Sofa bed (Dewey Carriage House Inn)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds (Constance Inn)

Suite, 2 Queen Beds (Constance Inn)

Suite, 2 Queen Beds (Constance Inn)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed (Constance Cozy Queen)

Room, 1 Queen Bed (Constance Cozy Queen)

Room, 1 Queen Bed (Constance Cozy Queen)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Whitlock Cozy Queen)

Room, 1 Queen Bed (Whitlock Cozy Queen)

Room, 1 Queen Bed (Whitlock Cozy Queen)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Whitlock Inn)

Free WiFi, bed sheets

Deluxe Room, 1 King Bed (Whitlock Inn)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

The Constance by the Lenox Collection

Hotel with free parking, near Tanglewood Music Center
This smoke-free hotel features a fitness center, coffee/tea in a common area, and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include a library, express check-out, and wedding services.
The Constance by the Lenox Collection offers 66 air-conditioned accommodations with complimentary bottled water and designer toiletries. Televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Lenox hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at The Constance by the Lenox Collection. During your stay, you're just a quick walk from Lenox Library. Free WiFi in public areas, free self parking, and a gym are available.
  • Free WiFi
  • Free self parking
  • Services include a concierge and wedding services
  • Onsite recreation includes a gym, fitness classes, and Pilates classes
  • Guests have great things to say about the breakfast and the location
  • Steps from Lenox Library and 4 minutes by foot from The Bookstore
  • Pets welcome for a fee (restrictions apply)
The Constance by the Lenox Collection offers its guests a fitness center, a library, and coffee/tea in a common area. WiFi is free in public spaces. The Constance by the Lenox Collection also features concierge services, express check-out, and complimentary use of a nearby fitness facility. Self parking is free.

This 3.5-star Lenox hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Fitness classes
  • Gym
  • Library
  • Pilates classes
  • Yoga classes

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Accessibility

  • No lift
  • Thin carpet in room

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 35 per pet, per night
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0005001520
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Rookwood Inn
Rookwood Inn Lenox
Rookwood Lenox
Rookwood Inn
The Constance
The Lenox Collection

Reviews

The Constance by the Lenox Collection Reviews

8.4

Very good

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 289 out of 557 reviews
Rating 8 - Good. 147 out of 557 reviews
Rating 6 - Okay. 76 out of 557 reviews
Rating 4 - Poor. 32 out of 557 reviews
Rating 2 - Terrible. 13 out of 557 reviews

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Great Room, Pretty Property, Meh Breakfast,

The Constance is a beautiful building with good facilities. The room, including bathroom, were great. Nice lounge space downstairs, gorgeous garden for sitting, close to downtown Lenox (although a hike uphill). But not that they may not let you know, but there is no room service unless you ask, not even clean dry towels if you stay multiple nights. They were responsive when I said something, but at the price, I expect better. The breakfast leaves a lot to be desired. Weekdays everyone from 3 properties crammed into one building with the space inadequate and not well designed. It's all supermarket food. Bagels wrapped in plastic kept in the fridge. Croissants that share only the shape of croissants with the original. A decent fruit salad. Hard boiled eggs. OK coffee.
Stayed 3 nights in Jul 2025

6/10 Okay

Victor

Liked: Property conditions & facilities
Property was excellent
Stayed 1 night in Jul 2025

4/10 Poor

Romesh

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Needs major renovations. Room was dingy, bathroom and shower unsafe. Continental breakfast needs improvement.
Stayed 3 nights in Jul 2025

2/10 Terrible

Douglas

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Shower broken - no apology, no attempt to repair. Breakfast terrible. No staff. Filthy dishes everywhere. Avoid this dump! Overpriced, surly staff, badly managed
Stayed 1 night in Jul 2025

6/10 Okay

Michael

Liked: Cleanliness
Stayed 4 nights in Jul 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to town. Plenty of restaurants available.
Stayed 1 night in Jul 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderfully elegant inn

Lovely, charming inn. Very clean and comfortable. I especially appreciated the quiet air conditioning split. Logan, who checked us in, was very warm and helpful. Some suggestions: a safety bar in the shower would be helpful to older guests, as would a rubber mat on the shower floor; tile is slippery. Also, a shelf near the sink for toiletries would have kept toothbrushes, combs, etc. from falling on the floor. The shower soap dispenser was empty, which I found out after I had already gotten wet.😥Decaf offered at breakfast would be nice, but I VERY MUCH appreciated the non dairy offerings. However, those omissions are easily solved and we look forward to another stay at your beautiful property.
Stayed 2 nights in Jul 2025

6/10 Okay

Jay

Stayed 2 nights in Jul 2025

10/10 Excellent

Maribeth

Stayed 4 nights in Jul 2025

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Replace the shower head.

Too much water wasted when taking a shower. Replace the shower head. The front desk guy was the nicest. Very attentive and service oriented.
Stayed 2 nights in Jul 2025

4/10 Poor

Eileen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the location,,, you can walk to town. I did not like the lack of space in bathroom and cramped room in general, dirty windows, some areas run down.
Stayed 3 nights in Jul 2025

6/10 Okay

Eric

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Nice

Very clean especially for a older property, nice continental breakfast, well maintained property
Stayed 2 nights in Jul 2025

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really loved the Constance. Breakfast was very nice. Room was also very nice and clean. Comfy bed.
Stayed 1 night in Jul 2025

10/10 Excellent

Josh

Stayed 1 night in Jun 2025

6/10 Okay

Anita

Travelled with partner
Disliked: Amenities
Old uncomfortable furniture. Clawfoot Bathtub was a death trap! Continential breakfast was very disappointing and the fire alarm went off in the morning because someone was taking a hot shower. Really?!
Stayed 1 night in Jun 2025

8/10 Good

Christina

Travelled with family
Liked: Cleanliness
Very convenient and walkable to downtown Lenox, plus there's a free EV charger at the property. The inn is old but charming -- i.e., the library with its wood paneling, its out-of-tune grand piano, and the orange upholstered furniture; definitely feels like staying at an inn during a different age! We had a nice stay overall! However, there doesn't seem to be a sense at the main front desk (located at the Constance Inn, about 1/2 mile away) of what's happening at the Dewey, where we were. Also, there wasn't much explanation about when doors would be locked or what we could use or not use at the inn. During our three-day stay, there were three different guests who appeared in the library or parking lot, thinking we were staff and asking if we knew how they could check in. (Somehow, they didn't get the text we received before checking in -- that you need to start at the Constance first.) I didn't mind being asked, as it was fun to meet new people -- a B&B experience instead of a corporate hotel experience -- but the fact that it happened three times suggests there's a communication problem between the Constance front desk and the Dewey guests. Ultimately, it felt a bit like we were cast offs by staying at the Dewey instead of the Constance (though maybe that was reflected in the price point of the room, and I just didn't realize the difference when booking). Still, we had a lovely time overall and really appreciated the charms and location of the inn. Thank you!
Stayed 3 nights in Jul 2025

10/10 Excellent

Michele

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely property. Walkable to Lenox. Close to all attractions. Breakfast options plentiful. Comfortable bed and hot shower!
Stayed 2 nights in Jul 2025

6/10 Okay

Joanne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
We stayed at the Whitlock because of how close it was to Tanglewood and dog friendliness. Staff was super nice, rooms were old and very small. Everything else was great.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had its own private little deck with a table and 2 chairs. Also there was a beautiful spacious porch in the front of the property.
Stayed 1 night in Jul 2025

6/10 Okay

Richard C

Travelled with partner
Liked: Cleanliness
We received cWonfirmation stating we would be staying at the Constance. Even called to confirm this. When we arrived we were told our room was in the Whitlock. It was a small, cramped room and the door to the parking lot didn't lock! We complained, were told it was because we had booked thru Expedia. We were upgraded to a much nicer room on 2d floor. Staff assured us there would be breakfast in the lobby the next morning but..... nope. We had to walk over to the Constance. Pretty frustrating!
Stayed 1 night in Jun 2025

10/10 Excellent

Samantha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a fantastic stay, love this property. Cant wsit to go back
Stayed 1 night in Jun 2025

10/10 Excellent

Colleen

Stayed 1 night in Jun 2025