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SureStay Hotel by Best Western Ontario Airport

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Ontario Airport

Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Outdoor pool
Lobby
Business centre

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
3201 East Centrelake Drive, Ontario, CA, 91761
  • Place, Cucamonga-Guasti Regional Park
    ‪12 min walk‬
  • Place, Ontario Convention Center
    ‪3 min drive‬
  • Place, Toyota Arena
    ‪3 min drive‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪15 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Iron/ironing board, free cots/infant beds, free rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(88 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Bathroom

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(76 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Ontario Airport

Along with an outdoor pool, this smoke-free hotel has a snack bar/deli and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and a 24-hour front desk. Housekeeping is available on request.
SureStay Hotel by Best Western Ontario Airport offers 114 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch Smart televisions come with cable channels. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at SureStay Hotel by Best Western Ontario Airport. During your stay, you'll be close to Ontario Mills Shopping Mall. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a business center, and an elevator
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 4-minute drive from Ontario Mills Shopping Mall and a few minutes from Topgolf
There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. There's an onsite business center. An outdoor pool, a vending machine, and coffee/tea in a common area are also featured at SureStay Hotel by Best Western Ontario Airport. Self parking is free.

This Ontario hotel is smoke free.

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Fairfield Inn Marriott Hotel Ontario
Fairfield Inn Marriott Ontario
Fairfield Inn Ontario
Fairfield Inn Marriott Ontario Hotel
Surestay By Ontario Ontario
Fairfield Inn By Marriott Ontario
SureStay Hotel by Best Western Ontario Airport Hotel
SureStay Hotel by Best Western Ontario Airport Ontario
SureStay Hotel by Best Western Ontario Airport Hotel Ontario

SureStay Hotel by Best Western Ontario Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 488 out of 1000 reviews
Rating 8 - Good. 249 out of 1000 reviews
Rating 6 - Okay. 140 out of 1000 reviews
Rating 4 - Poor. 78 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Victor

Stayed 1 night in Dec 2025

10/10 Excellent

Victor

Stayed 1 night in Dec 2025

8/10 Good

Dionne

Business traveller
Liked: Cleanliness
Friendly staff, clean room
Stayed 1 night in Dec 2025

10/10 Excellent

Favian

Stayed 2 nights in Oct 2025

10/10 Excellent

Ashwini

Stayed 1 night in Dec 2025

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service
Exelentnservice
Stayed 2 nights in Nov 2025

8/10 Good

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ok for an older hotel. Staff was very friendly & helpful.
Stayed 1 night in Dec 2025

6/10 Okay

Ty

Stayed 2 nights in Dec 2025

10/10 Excellent

Charles

Stayed 2 nights in Dec 2025

10/10 Excellent

Qiaoling

Stayed 1 night in Dec 2025

6/10 Okay

Zachariah

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Found a few bugs through the stay. Including roaches. Things were falling apart in the bathroom. In all it just lacked cleanliness. Comfy beds and great service though.
Stayed 2 nights in Nov 2025

6/10 Okay

ROBERT D

Liked: Cleanliness, staff & service, amenities
SureStay is located with a stone's throw of I-10 very noisy location. I had to change rooms after 1 night I could not sleep and A/C every time in cut in, vibrated the wall. Breakfast is average, staff Lupa & Cheryl were very helpful!
Stayed 5 nights in Nov 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room
Stayed 1 night in Nov 2025

10/10 Excellent

Roni

Stayed 1 night in Nov 2025

8/10 Good

Emma

Travelled with family
staff was awesome very helpful the room and towls had an order maybe washw some bleach bed sweeky mattresses was not very comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean room, polite staff, quick check-in, and accessible to the airport.
Stayed 1 night in Nov 2025

10/10 Excellent

Antoinette

Stayed 1 night in Nov 2025

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Male staff working Friday afternoon was very courteous and friendly. Rooms were basic similar to a motel. No issues with the stay but breakfast offering was a joke. They’re better off not offering anything. They had a container with oatmeal that was micro managed, cereal and that was it.
Stayed 3 nights in Nov 2025

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Stayed 1 night in Nov 2025

8/10 Good

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities
good for a short stay
Stayed 3 nights in Nov 2025

10/10 Excellent

Kaori

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was nice and room was spacious and very clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Valerie

Stayed 1 night in Nov 2025

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great visit only concerned was the shower head pressure was too high that it would drop a lot of water
Stayed 2 nights in Oct 2025

8/10 Good

scott

Business traveller, Travelled with family
Liked: Staff & service, amenities
The only complaint was there was a stain on the outer comforter
Stayed 1 night in Nov 2025

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 1 night in Nov 2025

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