2/10 Terrible
Michela, South Pasadena
24 Jun 2025
Disliked: Cleanliness, amenities, property conditions & facilities
My room was not ready even though I arrived after check-in time. They said it would take 10-15 minutes. An hour later I asked and my room was ready. Magically. Then the power went out which was unfortunate but I got stuck in between emergency doors. I got no help. I walked down three flights of stairs in the dark it was so dangerous. There were no signs no lights no safety measures. It was scary and I almost fell. The doors towards the lobby were closed I had to go out to the street in an alley and then get back to the lobby. By walking around the corner by the trash cans. I have major health issues I have handicap placard but busses were blocking all the handicap spots. The room had a portable AC unit but nobody told me ahead of time. The window was open to have the unit work out the window. The room was on the street - exit of a freeway, it was really loud all night. There is a bar and some sort of truck work going on. It was so loud. I asked to speak to a manager they said they would call me asap it is four days later no manager. I spoke to the front desk they were not helpful. Yet charged me for upgrade. And cleaning crew spoke about me in the hall, I speak spanish. I understood it all. I was told $35 fee waived for waiting an hour but no discounts on bill, not shocked There is supposed to be breakfast/food but restaurant is roped off. I am not sure what the resort fee is for, no AC, no pool, no food, no parking, no working fridge, no nothing. Will never be back!!
Michela
Stayed 1 night in Jun 2025