4/10 Poor
Marie A
Travelled with family
19 Jun 2025
Well the staff is awful about answering or returning their phone calls.
However when we got there. They were super nice and accommodated us on our upgrade.
Ok the downfall. The upstairs room. The jacuzzi water stank like rotten eggs. Then to make matters worse there was hair all up in the filter. Pubic hair jarred loose by the jets. (Shudder)
Now were reasonable people. Figured it was just a fluke.
We moved to the upgrade the following morning. Room 145. very nice. Jacuzzi was clean, odor free water. 😆
Ok later we found issues with this room too. Electrical issues, light switches didn't work. If one room was lit. It meant the other room had no lights out all. 1 bulb burnt out.
Toilet leaked from bottom. Here im yelling at the boy's for what i think is poor aiming. (Straight up yello urine)
Until i wiped and saw a trail along underneath the toilet bowl. Its leaking from the bowl. Gross!
Now i should've called them on it. But the problem of getting a replacement room similar to what we had. Would've been bear impossible. Due to how booked they were.
Ao we made the best of it. The beachfront room is gorgeous. But i wanted to let you all know to be proactive. 😀
Marie A
Stayed 3 nights in Jun 2025