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Hostal Charlotte

3.0 star property

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Photo gallery for Hostal Charlotte

Porch
Double Room, Terrace, City View | Terrace/patio
A staircase with ornate black metal railings and a wooden handrail.
Interior
Twin Room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar
  • Room service

Explore the area

View in a map
Gran Vía 44 Planta 9 izquierda, Madrid, 28013
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Plaza de España - Princesa
    ‪3 min walk‬
  • Place, Puerta del Sol
    ‪7 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Double Room, Terrace, City View

Double Room, Terrace, City View | Terrace/patio

Double Room, Terrace, City View

  • City view
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Triple Room, City View

Triple Room, City View

Triple Room, City View

7.0 out of 10
Good
(2 reviews)
  • City view
  • 14 sq m
  • Sleeps 3
  • 3 Large Single Beds
  • Free Wi-Fi

View all photos for Twin Room

Twin Room

Twin Room

  • 12 sq m
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Triple Room, City View

Triple Room, City View

Triple Room, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed
  • Free Wi-Fi

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About this property

Hostal Charlotte

This smoke-free hostal features a restaurant, a bar/lounge, and a rooftop terrace. WiFi in public areas is free. Additionally, a coffee shop/cafe, a 24-hour front desk, and tour/ticket assistance are onsite.
Hostal Charlotte offers 10 air-conditioned accommodations with safes and complimentary bottled water. 32-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

During your stay at Hostal Charlotte, you're just a quick walk from Gran Via. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Continental breakfast served daily for a fee
  • Amenities include a front-desk safe, an elevator, and a rooftop deck
  • Steps from Gran Via and 7 minutes by foot from Puerta del Sol
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A rooftop terrace, a vending machine, and tour/ticket assistance are also featured at Hostal Charlotte.

This 3-star Madrid hostal is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 8:00 AM to 11:00 AM and on weekends from 8:30 AM to 11:30 AM.
Onsite venue - This restaurant serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Continental breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 8:30 AM to 11:30 AM on weekends; EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 10 for adults and EUR 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Luggage storage is available for a surcharge.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hostal Charlotte Madrid
Hostal Charlotte Hostal
Hostal Charlotte Madrid
Hostal Charlotte Hostal Madrid

Hostal Charlotte Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 55 out of 162 reviews
Rating 8 - Good. 64 out of 162 reviews
Rating 6 - Okay. 28 out of 162 reviews
Rating 4 - Poor. 9 out of 162 reviews
Rating 2 - Terrible. 6 out of 162 reviews

8.2/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Clean rooms and awesome location.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Mehdi

Liked: Property conditions & facilities

Fun Experience

We had two rooms with balcony, view of city, it was great experience everything were accessible restaurants , shows ,shopping and etc not having car using public transportation Reception was on seven floor, only couple of them spoke English.This hotel had a great charm. Availability of four people elevator was issue sometimes.I would recommend this hotel.
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Jean-Marc

Disliked: Room comfort

Basic hotel well situated with nice view

The view from the terrace from our room on the gran via was exceptional. The rooms were basic ( what you just can expect from a 2 star hotel). The beds of the room with terrace was small (140) and to be avoided for a couple. Price was 575€ for 3 nights which is expensive for a 2 star hotel. Service was good and friendly.the hotel is very centrally located.
Stayed 3 nights in Jul 2022
Verified

2/10 Terrible

InSung

Disliked: Staff & service
They told me breakfast started 8 but it was opened 8:30 I don’t care about breakfast but we missed our bus I will send all the documents for you. Because we ruined all plans of day
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jose Miguel

Liked: Cleanliness, staff & service, amenities
Todo correcto
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Manuela

La habitación no estaba disponible a las 15:00h.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen desayuno, había tiendas cerca la cama es cómoda y el agua caliente fue perfecta. El punto de mejora es el elevador, ya es muy viejo y lento, por lo que lo hace limitado.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hostal está bastante bien, el desayuno en la terraza también pero el portal bastante dejado, la verdad que asusta nada más entrar. Recepción mal indicada y lo de dejar la habitación a las 11 en vez de a las 12 como es habitual.
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Ashley

Disliked: Cleanliness, amenities, property conditions & facilities
Esta propiedad el servicio es pesimo, el hostal queda en un noveno piso y después que subes hasta ese piso es que te indica que la recepción es en el séptimo piso en vez de tener un letrero que lo dijera desde el principio. Para colmo el acensor es pequeño. Las facilidades no estan mal ni la localización. Pero las toallas parecian que llevaban mil años utilizandolas estaban horribles. Y el servicio de la recepción pesimo ni plancha tenian
Toallas
Toallas
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El ascensor necesita mejorar
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Molina

Liked: Cleanliness, amenities, property conditions & facilities
L'hostal placé dans un quartier vivant à Madrid, par contre je suis arrivé vers 23H l'accès à l'hostal pas tres claire. La chambre assez propre aussi que l'immeuble, j'ai payé pour une lit double et j'ai eu 2 lits séparés, personnel pas vraiment accueillant et personnellement le prix de la chambre ne le mérite pas.
Verified

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hostal Charlotte

Ubicación excelente. Muy buen trato del personal. Habitación modernizada y limpia.
Stayed 1 night in Dec 2022
Verified

8/10 Good

Béatrice

Liked: Staff & service, amenities
L hôtel est très bien situé. Le petit déjeuner est vraiment trop léger
Stayed 3 nights in Sep 2022
Verified

8/10 Good

Britt

Liked: Cleanliness, staff & service, room comfort

Super centralt!

Super centralt og rimeligt i pris, dog ligner værelserne ikke billederne, men beliggenheden opvejer den lidt manglende standard! Bonusinfo: 30 euro med taxa fra lufthavnen til centrum!
Stayed 6 nights in Sep 2022
Verified

8/10 Good

MOISES

Liked: Cleanliness, amenities, property conditions & facilities
Limpio, completo y bien situado.
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, amenities, property conditions & facilities
Las personas que atienden este negocio dan la milla extra para facilitarte la estadía o si necesitas algo Y la limpieza del lugar es única
Stayed 1 night in Aug 2022
Verified

8/10 Good

Yves

Liked: Cleanliness, property conditions & facilities, room comfort
Très propre centre ville
Stayed 4 nights in Jul 2022
Verified

6/10 Okay

Felix

Disliked: Amenities
Gran ubicación pero no es lo mejor que se podría encontrar
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

Fausto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Merveilleux par sa situation

Le petit studio était magnifique au 9etage avec un vue sur tout Madrid enchanté du lieu .Mais pas du tout sur les petits déjeuners qui ne sont pas suffisants aucun choix possible et il a fallut réclamer pour avoir peu 🤔🤔🤔
Stayed 3 nights in May 2022
Verified

10/10 Excellent

Jonathan

Liked: Staff & service, amenities, property conditions & facilities
Great Location and great city view from terrace!
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una noche donde se pudo descansar con muy buena comodidad, tranquilidad.
Stayed 1 night in Dec 2021
Verified

6/10 Okay

Maria Carla

Disliked: Cleanliness, amenities
Ottima posizione. Personale disponibile. Non sono passati a pulire tutti i giorni di permanenza. Buona colazione
Stayed 4 nights in Dec 2021
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

Ottima posizione, stanza molto piccola

Ottima posizione, personale gentile e disponibile. La stanza era molto piccola, ma la cosa peggiore è stata il bagno: un forte odore di fogna. Il bagno era senza finestra e la porta non si chiudeva bene, per cui l'odore invadeva anche la stanza. Qualche macchia sulle lenzuola...
Stayed 2 nights in Dec 2021
Verified

2/10 Terrible

Massimo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend NOT to go, bad experience.

Old building in a central location, but that’s all! Internally you get into a rundown courthouse that needs heavy refurbishing. Rooms really small, not well cleaned. Very warm rooms without control of individual heating/AC. Staff not helpful at all. I recommend NOT to go even for one night (see pics attached).
Stayed 2 nights in Nov 2021