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Hostal El Pilar

2.0 star property

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Photo gallery for Hostal El Pilar

Front of property
Property amenity
Terrace/patio
Double Room, Private Bathroom
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Calle de las Carretas, 13, Madrid, Madrid, 28012
  • Puerta del Sol
    ‪1 min walk‬
  • Gran Via
    ‪5 min walk‬
  • Plaza Mayor
    ‪6 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom

Single Room, Private Bathroom

8.2 out of 10
Very good
(16 reviews)
  • 7 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room, Private Bathroom

Premium bedding, in-room safe, desk, blackout curtains

Triple Room, Private Bathroom

7.8 out of 10
Good
(18 reviews)
  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Double Room, Private Bathroom

Premium bedding, in-room safe, desk, blackout curtains

Double Room, Private Bathroom

8.2 out of 10
Very good
(19 reviews)
  • 12 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Quadruple Room, Private Bathroom

Quadruple Room, Private Bathroom

Quadruple Room, Private Bathroom

9.0 out of 10
Wonderful
(11 reviews)
  • 20 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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Interior

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  • Air conditioning
  • Housekeeping
  • 24/7 front desk
4.4 out of 5, Excellent, 1,009 reviews
The price is €173
includes taxes & fees
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Hostal Ballesta

About this property

Hostal El Pilar

Hostal with a 24-hour front desk, steps from Puerta del Sol
Along with concierge services, this smoke-free hostal has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff assistance are onsite.
Hostal El Pilar offers 38 accommodations with safes and complimentary toiletries. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hostal El Pilar. During your stay, you're just a quick walk from Puerta del Sol. Enjoy features like free WiFi in public areas, plus concierge services and laundry facilities.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Puerta del Sol and 6 minutes by foot from Plaza Mayor
As a guest of Hostal El Pilar, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Hostal El Pilar also features concierge services, laundry facilities, and a front-desk safe.

This Madrid hostal is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

El Pilar Hostal
Hostal El Pilar
Hostal Pilar
Hostal Pilar Hostel
Hostal Pilar Hostel El
Hostal El Pilar Hotel Madrid
Hostal El Pilar Madrid
El Pilar Madrid
Hostal El Pilar Hostal
Hostal El Pilar Madrid
Hostal El Pilar Hostal Madrid

Hostal El Pilar Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 254 out of 611 reviews
Rating 8 - Good. 206 out of 611 reviews
Rating 6 - Okay. 88 out of 611 reviews
Rating 4 - Poor. 39 out of 611 reviews
Rating 2 - Terrible. 24 out of 611 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Isaias, Santo Domingo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walkable and good dining options
Stayed 1 night in Jun 2025

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience, location and restaurant
Stayed 4 nights in Jun 2025

10/10 Excellent

Jivko

Liked: Cleanliness, amenities, property conditions & facilities
Good place ,
Stayed 2 nights in May 2025

8/10 Good

Roselys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location on the city..you can go walking to the best places
Stayed 4 nights in Jun 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hostal está localizado en el segundo piso y me tomó unos minutos poder localizar el timbre para acceder a la recepción. El hostal se encuentra en buenas condiciones y la habitación fue acogedora. Localización estratégica muy cerca del Metro. Tenga en cuenta que la caja de seguridad es manejada por un tercero y cada vez que la utilices debes pagar un euro (una caja bastante arcaica), la misma no estaba asegurada contra un objeto fijo; si alguien accede a la habitación puede sencillamente llevarse la caja. No se si es algo común en hostales, pero éste utiliza llaves tradicionales para acceder a la habitación y me pidieron que la dejara en la recepción siempre antes de salir (algo que prefería no hacer). No obstante, me gustó la localización, el trato y las condiciones de este hostal y volvería a hospedarme en una futura ocasión.
Stayed 2 nights in Jun 2025

8/10 Good

Von

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is conveniently close to everything, staff is excellent, the place is very clean. ✨ My only complain is that you can hear absolutely everything so if you're a light sleeper this may not be your place. I had trouble sleeping one night because some women were being loud - staff told me that a little noise was acceptable till 12am (it was a little past 11:30pm and I had to wake up early for a tour). 💀
Stayed 8 nights in Jun 2025

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very well located, clean, easy to check in and out. Stay twice in same place. Rooms are small, family trip and pick a 3 beds room with private bathroom, it was like hotel with a price of a hostal.
Stayed 2 nights in Jun 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities

good value

great location and service, clean and basic, good value
Stayed 1 night in Jun 2025

10/10 Excellent

Michael, South Jordan

Liked: Cleanliness, property conditions & facilities
I was presently supprised how clean this place was. Great location, it better priced than any other hostel. We had a private bathroom which seemed new and modern. Great shower and Ac kept us cool at night.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dexterlee

Travelled with partner
Liked: Cleanliness
Very nice hotel, excellent service, perfect location
Stayed 3 nights in May 2025

10/10 Excellent

ALICIA

Stayed 2 nights in Jun 2025

6/10 Okay

Milena

Liked: Cleanliness, staff & service
Beds need cover.
Stayed 2 nights in May 2025

8/10 Good

Nilda

Stayed 2 nights in May 2025

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities
If your room is up the steps from Checkin to a higher floor they open the elevator if you need for your luggage. Short walk to taxi stand. 24 hour access. Friendly, safe, small rooms and tiny bathrooms but quiet,private, very clean and accommodating if you are looking for an inexpensive hostel right off SOL. A/C works great.
Stayed 1 night in May 2025

6/10 Okay

Alexie

Liked: Cleanliness, amenities, property conditions & facilities
Place pretty , clean but is loud ! Can heard all my next room guest . Didn’t test well during my stay ! I heard everyone’s phones alarm
Stayed 3 nights in May 2025

8/10 Good

Youmna

Travelled with group
Liked: Cleanliness, amenities
Clean , great location, friendly staff
Stayed 5 nights in May 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dust is found everywhere. Bathroom is very tiny that there is no place to put or hang clothes when taking a shower. Sink is very small and space for tooth abrushing is super tight
Stayed 3 nights in May 2025

8/10 Good

Marta, Harker Heights

Travelled with group
Liked: Amenities, property conditions & facilities
Staff available 24 hours, place is located conveniently near many touristic areas
Stayed 5 nights in May 2025

10/10 Excellent

Hctor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place cannot be better ❤️

This is a hostel but has the option of rooms with private bathroom. That’s the one I took. The room was very clean, everything works inside the room. The location is excellent. Just steps to Plaza Del Sol, the metro station and the principal attractions and shops of Madrid
Stayed 3 nights in May 2025

6/10 Okay

Carol

Liked: Cleanliness
Disliked: Amenities
This is a very basic hostal in close proximity to the Plaza Mayor and the heart of Madrid. It is quiet, clean, and secure and everything is in good working order. Reception is available 24 hours and the staff is familiar with the area and helpdul. If you require modern and updated lodging, this is not the place for you. If you are looking for an affordable and convenient place in central Madrid, this could be the place for you.
Stayed 2 nights in May 2025

10/10 Excellent

SARAHI

Liked: Cleanliness, staff & service, property conditions & facilities
Very centrally located
Stayed 3 nights in May 2025

6/10 Okay

Ka Fu

Stayed 1 night in May 2025

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Location

We had a two room suite for the three of us and it was very comfortable. However, the bathroom was very extremely small. The rooms were clean. The location was convenient to many attractions and we walked almost everywhere we went in Madrid.
Stayed 4 nights in May 2025

8/10 Good

Mieczyslaw

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2025

10/10 Excellent

HUIYU

Stayed 3 nights in May 2025