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Hotel Francisco I

4.0 star property
VIP Access

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Double Room, Terrace
Interior entrance
Interior detail
Daily buffet breakfast (EUR 25 per person)
Premium bedding, Select Comfort beds, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar
  • Laundry room

Explore the area

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Calle Arenal, 15, Madrid, Madrid, 28013
  • Place, Plaza Mayor
    ‪3 min walk‬
  • Place, Puerta del Sol
    ‪5 min walk‬
  • Place, Gran Via
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪24 min drive‬
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Single Room

Premium bedding, Select Comfort beds, minibar, in-room safe

Single Room

8.6 out of 10
Excellent
(7 reviews)
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Premium bedding, Select Comfort beds, minibar, in-room safe

Double Room

9.4 out of 10
Exceptional
(59 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

10.0 out of 10
Exceptional
(12 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Terrace

Double Room, Terrace

Double Room, Terrace

9.4 out of 10
Exceptional
(3 reviews)
  • 22 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Double or Twin Room

Premier Double or Twin Room

Premier Double or Twin Room

9.0 out of 10
Wonderful
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

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About this property

Hotel Francisco I

Beaux Arts hotel with a bar, 4-minute walk to Plaza Mayor
A bar/lounge, concierge services, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite.
Hotel Francisco I offers 79 air-conditioned accommodations with minibars and safes. Select Comfort beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel Francisco I. During your stay, you're just a quick walk from Plaza Mayor. Free WiFi in public areas, a bar, and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the location and the proximity to shopping
  • Just a 4-minute walk from Plaza Mayor and 5 minutes by foot from Puerta del Sol
  • Airport shuttle service available for a fee
Hotel Francisco I offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Hotel Francisco I also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 25 for adults and EUR 25 for children
  • A bar/lounge

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Beaux Arts architecture
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:30 AM
Late check-in subject to availability

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
  • Airport shuttle fee: EUR 55 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: EUR 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hotel Francisco I offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Francisco Hotel
Francisco I
Francisco I Madrid
Hotel Francisco
Hotel Francisco I
Hotel Francisco I Madrid
Francisco i Hotel
Francisco i Madrid
Hotel Francisco I Hotel
Hotel Francisco I Madrid
Hotel Francisco I Hotel Madrid

Hotel Francisco I Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 787 out of 1000 reviews
Rating 8 - Good. 147 out of 1000 reviews
Rating 6 - Okay. 40 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 14 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rene

Travelled with group
Liked: Cleanliness, staff & service, amenities
Perfect room: Clean, ample, and comfortable bed. Excellent bathroom and shower. The staff friendly, always available and catered to every special request. Location cannot be beat.
Stayed 5 nights in Nov 2025

10/10 Excellent

Victoria

Stayed 5 nights in Nov 2025

2/10 Terrible

Asil

Travelled with family
Disliked: Staff & service
Judgmental staff, we stayed 3 in a room without any windows we didn’t know morning from evening. Only provided two towels (what about the third person? Share?)
Stayed 2 nights in Nov 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with lots of sights within walking distance. Staff were very helpful and the breakfast was great. The one issue we did have was noise from other guests. This disturbed our sleep one more than one night. You could clearly hear conversations through the walls. Some street noise is to be expected but internally better sound proofing would be helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean room, nice staff
Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Stayed 3 nights in Oct 2025

10/10 Excellent

Matthew, Westmont

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great neighborhood close to a lot of attractions and great restaurants. I would suggest requesting an upper floor as those rooms have been renovated and are beautiful. The breakfast was amazing with so many options from healthy to decadent. At night the breakfast area turns into a lounge with super friendly staff and great drinks.
Stayed 3 nights in Oct 2025

10/10 Excellent

Srbuhi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean.
Stayed 4 nights in Aug 2025

10/10 Excellent

Violeta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The choice of breakfast was very wide, everything we had was very tasty.
Stayed 4 nights in Oct 2025

10/10 Excellent

Madelaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel right in the heart of Madrid
Stayed 3 nights in Oct 2025

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, amenities
Beautiful property! First class service and hospitality! Thank you!
Stayed 2 nights in Oct 2025

10/10 Excellent

Mark

Breakfast was great
Stayed 5 nights in Oct 2025

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a terrific hotel! The staff was very accommodating and allowed to check in before the 3pm time which was helpful after arriving a 5:30am from the states. The breakfast was high quality and they offered eggs to order in addition to the normal European fare. the hotel has a super location within most offerings in the old town area. For dinners, the front desk staff offered many good selections to choose from. The only down side for the hotel is a lack of on site auto parking. This is a great property that did not disappoint.
Stayed 2 nights in Oct 2025

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and even better breakfast

The location of this hotel is perfect. Right in the middle of everything you would want in Madrid. We found the rooms to be updated and very clean. The best part was the breakfast buffet in the morning. Wow. It was incredible and so nice to fill up before our flight home.
Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. The staff was awesome
Stayed 2 nights in Oct 2025

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel. Super friendly and helpful staff. Had my room ready even though I arrived early. The room was large, airy and clean. Had three balconies looking out over Calle de Arsenal. Lovely large bathroom with all the amenities you need. Breakfast was amazing with loads of delicious options. Prime location for visiting the sites in Madrid and for accessing the metro. Area is safe and lively at all hours. Windows are soundproof. 10/10 would recommend this hotel - no negatives whatsoever.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ginger

Travelled with group

Pick this one!

Breakfast over the top! Huge selection in a beautiful dining area. Location can’t be beat Staff so courteous and helpful! Great amenities. Won’t stay anywhere else in Madrid!
Stayed 2 nights in Sep 2025

8/10 Good

John, Wilton Manors

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping did not replenish soap shampoo. Coffee station missing items
Stayed 2 nights in Sep 2025

2/10 Terrible

Keri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient to local sites. I also liked the breakfast buffet and the amazing staff that worked it.Those are the only positive things about the Hotel Francisco 1. The hotel itself was not as described as luxury. The aesthetics of the hotel and its rooms were very tacky and subpar condition. The front desk staff not friendly or helpful. We did not enjoy our stay here and would not recommend it to fellow travelers.
Stayed 3 nights in Sep 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small but they make the most of their space. It was clean, the staff was excellent and with the exception of very small windows, we have not complaints. Perhaps more important was how they responded when we needed something or something wasn’t quite right. They were superstars! There are plenty of good shops and sights nearby. Not truly central city, but a location we really enjoyed. We recommend The Francisco!
Stayed 3 nights in Sep 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Amenities
Loved every minute of this beautiful place!
Stayed 3 nights in Sep 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a small room with a balcony overlooking Calle Arenal, 15, in Madrid. The staff members were all wonderful, friendly, and accommodating. The breakfast offerings prepared to suit every preference and palate. The bistro style cafe on the ground floor was also a terrific place to congregate with lovely decor. The hotel's eco awareness was characterized by making available some amenities not found in the room but there for the asking. No waste. A modern hotel room with the antiquities of Madrid just outside.
Exterior of Hotel Francisco I.
Entrance to Hotel Francisco I
The Opera House near Hotel Francisco I image captured with a zoom lens.
Street view from my balcony at Hotel Francisco I with Sol courtyard in the distance.
Stayed 3 nights in Sep 2025

10/10 Excellent

Gilda

Liked: Cleanliness, staff & service, room comfort
Everything was great
Stayed 2 nights in Sep 2025