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Intelier Palacio de San Martín Hotel

4.0 star property
VIP Access

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Photo gallery for Intelier Palacio de San Martín Hotel

Relax in our elegant lobby, featuring a central seating area with round tables and chairs, surrounded by a lush vertical garden.
Stunning grand hallway with ornate staircase, framed artwork, and a traditional entrance.
Step into a classic hotel lobby with a grand staircase, polished floors, and elegant artwork.
Meetings and meals take place in this formal conference room with a city view.
Classic architecture meets urban charm in this beautifully maintained building.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Plaza San Martin, 5, Madrid, Madrid, 28013
  • Gran Via
    ‪3 min walk‬
  • Puerta del Sol
    ‪5 min walk‬
  • Plaza Mayor
    ‪5 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite, 2 Single Beds, Balcony

Two single beds with white linens and red accent pillows, each with a bedside table and lamp, offer a comfortable sleeping area.

Junior Suite, 2 Single Beds, Balcony

8.0 out of 10
Very good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 Queen Bed, Balcony (Deluxe)

Relax in a stylish space with a large flat-screen TV, comfortable sofa, and a neatly made bed.

Junior Suite, 1 Queen Bed, Balcony (Deluxe)

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room (with extra bed)

Two large beds with white linens and dark red pillows, a small table with a fruit bowl, and a large window with vertical blinds.

Standard Twin Room (with extra bed)

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Standard Twin Room

Relax in a spacious room with a large bed, wall-mounted lamps, and a convenient breakfast table.

Standard Twin Room

9.4 out of 10
Exceptional
(76 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Relax in a stylish room with a large bed, flat-screen TV, and a bedside table with a lamp and telephone.

Double Room

8.8 out of 10
Excellent
(24 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 1 Double Bed (Inner View)

Relax in comfort with a large bed, two bedside tables, and a convenient desk.

Double Room, 1 Double Bed (Inner View)

8.8 out of 10
Excellent
(18 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Intelier Palacio de San Martín Hotel

Hotel with a sauna, a short walk to Gran Via
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a business center, and a meeting room.
Intelier Palacio de San Martín Hotel offers 94 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Our customers tell us they can't get enough of the shopping around Intelier Palacio de San Martín Hotel. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Just a 4-minute walk from Gran Via and 6 minutes by foot from Plaza Mayor
  • Local-area shuttle service available for a fee
Intelier Palacio de San Martín Hotel offers its guests a sauna and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and a meeting room are available. A terrace, tour/ticket assistance, and concierge services are also featured at the boutique Intelier Palacio de San Martín Hotel.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:00 AM.
Intelier Palacio de San Martín Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 22 for adults and EUR 22 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Antigua Embajada

Things to do

  • Gym
  • Sauna

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 22 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Intur
Hotel Intur Palacio
Hotel Intur Palacio San Martin
Hotel Palacio San Martin
Hotel Palacio San Martin Intur
Intur Palacio San Martin
Intur Palacio San Martin Hotel
Palacio Intur San Martin
Palacio San Martin
Palacio San Martin Intur
Intur Palacio San Martin Hotel Madrid
Hotel Intur Palacio San Martin Madrid
Intur Palacio San Martin Madrid

Intelier Palacio de San Martín Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 772 out of 1010 reviews
Rating 8 - Good. 165 out of 1010 reviews
Rating 6 - Okay. 47 out of 1010 reviews
Rating 4 - Poor. 13 out of 1010 reviews
Rating 2 - Terrible. 13 out of 1010 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!

This hotel is in a great location. We arrived at 10:00 AM and we were checked into our room; this was a great surprise since we were not expecting this. Our room was small and did not have a view, but to be fare, we had booked the least expensive room. The bed was comfortable and the bathroom was clean and spacious. The staff was friendly and very helpful.
Stayed 3 nights in May 2025

10/10 Excellent

Moureen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location
Stayed 2 nights in Apr 2025

10/10 Excellent

Nona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Taigang

Stayed 4 nights in Apr 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena
Stayed 2 nights in Apr 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Gran localización en la misma gran via a pasos del corte inglés .
Stayed 2 nights in Mar 2025

10/10 Excellent

Joseph

Stayed 3 nights in Apr 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean, comfortable and very well equipped rooms!
Stayed 1 night in Apr 2025

2/10 Terrible

julie

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed for one night and the room was a corner room on the first floor. The room was old and dingy. It was terrible. We asked to switch rooms and was told “no, we are sold out”. Will never come back
Stayed 1 night in Apr 2025

10/10 Excellent

Nilba

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel esta en muy buenas condiciones, limpio, la opciones del desayuno son muy buens y la atención del personal también.
Stayed 3 nights in Apr 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

6/10 Okay

Pearl

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, great service and comfort

We had a lovely time, hotel staff very friendly and efficient - definitely recommend
Stayed 3 nights in Mar 2025

10/10 Excellent

Sandhya, West new York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating and friendly. Great location close to everything. I highly recommend this hotel. I would stay here again.
Stayed 5 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very helpful staff, lovely breakfast
Stayed 1 night in Mar 2025

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff! Very accommodating and friendly.
Stayed 5 nights in Mar 2025

10/10 Excellent

Ivelisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location cannot be beat! Steps from Gran Via and San Miguel plaza and all the restaurants/shops in puerta del sol. Also less than a mile from the popular “La Latina” neighborhood. Staff was super friendly.
Stayed 3 nights in Mar 2025

10/10 Excellent

Iryna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Franklin

Stayed 3 nights in Mar 2025

10/10 Excellent

Virgie

Stayed 3 nights in Mar 2025

10/10 Excellent

Eduardo, Ashburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t overthink it. This place and location were great. Walkable to all the main tourist hotspots in Madrid - the Palacio Real, the Plaza Mayor, Mercado de San Miguel, el Sobrino de Botín, churros, and more churros. The check in was easy, the room was spacious and fit the perfect balance of hotel conveniences and boutique uniqueness. Comfortable beds, quiet area, clean, and friendly staff. There are so many places to stay and one can always be unsure whether “this is the right place,” but we would stay here again anytime.
Stayed 1 night in Mar 2025

10/10 Excellent

Alastair

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel. Lonely rooms and bang in the centre.
Stayed 2 nights in Mar 2025