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Intelier Palacio de San Martín Hotel

4.0 star property
VIP Access

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Photo gallery for Intelier Palacio de San Martín Hotel

Interior
Meeting facility
Reception
Gym
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • Housekeeping

Explore the area

View in a map
Plaza San Martin, 5, Madrid, Madrid, 28013
  • Gran Via
    ‪3 min walk‬
  • Puerta del Sol
    ‪5 min walk‬
  • Plaza Mayor
    ‪5 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite, 2 Single Beds, Balcony

Junior Suite, 2 Single Beds, Balcony

Junior Suite, 2 Single Beds, Balcony

8.0 out of 10
Very good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 Queen Bed, Balcony (Deluxe)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 Queen Bed, Balcony (Deluxe)

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room (with extra bed)

1 bedroom, minibar, in-room safe, individually decorated

Standard Twin Room (with extra bed)

9.6 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Standard Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Standard Twin Room

9.4 out of 10
Exceptional
(78 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Double Room

Double Room

8.8 out of 10
Excellent
(25 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 1 Double Bed (Inner View)

Double Room, 1 Double Bed (Inner View)

Double Room, 1 Double Bed (Inner View)

9.0 out of 10
Wonderful
(19 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Intelier Palacio de San Martín Hotel

Hotel with a sauna, a short walk to Gran Via
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a business center, and a meeting room.
Intelier Palacio de San Martín Hotel offers 94 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Our customers tell us they can't get enough of the shopping around Intelier Palacio de San Martín Hotel. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Just a 4-minute walk from Gran Via and 6 minutes by foot from Plaza Mayor
  • Local-area shuttle service available for a fee
Intelier Palacio de San Martín Hotel offers its guests a sauna and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and a meeting room are available. A terrace, tour/ticket assistance, and concierge services are also featured at the boutique Intelier Palacio de San Martín Hotel.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:00 AM.
Intelier Palacio de San Martín Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 22 for adults and EUR 22 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Antigua Embajada

Things to do

  • Gym
  • Sauna

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 22 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Intur
Hotel Intur Palacio
Hotel Intur Palacio San Martin
Hotel Palacio San Martin
Hotel Palacio San Martin Intur
Intur Palacio San Martin
Intur Palacio San Martin Hotel
Palacio Intur San Martin
Palacio San Martin
Palacio San Martin Intur
Intur Palacio San Martin Hotel Madrid
Hotel Intur Palacio San Martin Madrid
Intur Palacio San Martin Madrid

Intelier Palacio de San Martín Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 798 out of 1039 reviews
Rating 8 - Good. 165 out of 1039 reviews
Rating 6 - Okay. 47 out of 1039 reviews
Rating 4 - Poor. 14 out of 1039 reviews
Rating 2 - Terrible. 15 out of 1039 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Shauna, Penticton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Badreddin, Houst

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Easy check-in. Excellent location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Martha del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelntes intalaciones y ubicación

Mi estancia en el hotel fue solo por una noche para conectar vuelos local y trasatlántico. Hice el check-in online asi que a mi llegada al hotel fué muy rápido obtener mi llave. Hacía mucho alor en Madrid y me proporcionaron una llave adicional para mantener el AC encendido. Lo elegí por la ubicación y porque tiene beneficios Silver y Gold. Cené en el restaurante y me sorprendió la excelente calidad del platillo que elegimos y el servicdio. Mi única sugerencia a la administración de la propiedad es que hace falta un espejo en la habiración. Solo cuenta con el del baño. Lo recomiendo ampliemente
Stayed 1 night in Jun 2025

10/10 Excellent

Marisole

Excellent stay, service
Stayed 5 nights in Jun 2025

10/10 Excellent

Jose, West End

Excellent service, central location and short distance to main attractions.
Stayed 1 night in Jun 2025

4/10 Poor

Leonel

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
I have booked a Junior Suite room with breakfast at hotels.com and when I arrived they said that the breakfast wasn’t included. The room was much smaller than listed in hotels.com. The WiFi service broke down for more than 1 day and they didn’t offer any incentive. They said that it happened and I had to deal with it. Overall a poor experience based on the amount of money that I paid for the room. I will never go back or recommend this hotel. I lost business do to the problem with the WiFi and they didn’t care. I e-mail the same day to hotels.com but I have never received an answer or any help
Stayed 4 nights in Jun 2025

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel location!! Friendly and welcoming staff. Very nice brunch cafe. Beautiful room that was clean and comfortable. Such a convenient neighborhood near restaurants, shopping, and main sites. Would recommend this hotel to others.
Stayed 2 nights in Jun 2025

4/10 Poor

kristen

Travelled with group
Liked: Cleanliness, property conditions & facilities
This property is well located and on a quiet square not far from the Gran Via. The building is attractive and the rooms fine. The reason that I am giving it a bad rating is due to the staff at the front desk and the fact that we had no wifi for more than 24 hours. When we checked in we were not notified AT ALL about this issue. (later after trying to connect for 20 minutes we went down to the lobby and noticed a sign saying that there was no wifi). I could not get my hotspot to work in the hotel either so we were VERY inconvenienced by this. The front desk personnel was very sullen and not helpful at all when asked when we might be having service again. I stayed at the Hotel Regina before coming here and I so wish I would have stayed there. Having no wifi for 24 hours and not even offering your guests a free drink for the inconvenience? Wow, that is a poor hotel. The man who runs the breakfast area is a doll and the other staff who work there could learn a lot about service from him.
Stayed 2 nights in Jun 2025

10/10 Excellent

antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Venkatesh

Liked: Cleanliness, amenities, property conditions & facilities
Centrally located, rooms very clean and quiet! Great place for few days stay!
Stayed 3 nights in Jun 2025

10/10 Excellent

Tanner

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Concierge helped us sort out an issue with another hotel in Cádiz. Amazing recommendations for dinner. Loved the local area. Will stay here again
Stayed 1 night in Jun 2025

8/10 Good

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very good location. Nice building. Comfortable room. Could have more service provided like a concierge to help us discover the city and bottles of water in the room.
Stayed 1 night in Jun 2025

10/10 Excellent

Frida

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great !
Stayed 3 nights in Jun 2025

2/10 Terrible

Monisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are smelly ( mouldy) tiny- they were our worst nightmare. The worst hotel rooms we have ever experienced. They do not mention the size of their rooms while booking & they absolutely smell terrible. The staff really doesn’t care. We had to sleep for 5 hours before our flight & ran from there.
Stayed 1 night in May 2025

10/10 Excellent

steve

Stayed 2 nights in May 2025

10/10 Excellent

Bogdan

Really nice hotel, great room.
Stayed 1 night in Jun 2025

10/10 Excellent

Vinh, Miami

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to walk to most places (15 mins at most 25 mins). In a quiet neighborhood but walk a couple mins and you’ll be surrounded with a mixture of locals and tourists. Food was easy access and spectacular, none of those tourist traps. Felt safe walking as a couple whether it was 6 am or 12 am. Would recommend and come back to one day. Staff overall were amazing. Kind, helpful, and informative with any and all recommendations. breakfast every morning was great. Lots of fruit, meats, and cheese options.
Stayed 3 nights in Jun 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location location!

Great location and overall service!
Stayed 3 nights in May 2025

10/10 Excellent

Jaime

Stayed 3 nights in Jun 2025

10/10 Excellent

Ramiro B, North Hollywood

The place is very nice, and the service from the front desk, the best. Arthur is a very amable person, giving us lots of information
Stayed 7 nights in May 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, great location and very friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Leo

Liked: Cleanliness, amenities, property conditions & facilities
It was a perfect stay. Facilities, location and people were great
Stayed 4 nights in May 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and bathroom were both large and lovely, and bed was extremely comfortable.
Stayed 3 nights in May 2025

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it!
Stayed 1 night in May 2025