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Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites

4.0 star property
VIP Access

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Photo gallery for Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites

A lobby with a green vertical garden, marble flooring, and classic furniture.
A grand staircase with ornate railings and a polished wooden finish.
A multi-story building with a symmetrical facade, large windows, and a central entrance.
A grand staircase with ornate railings and a polished wooden finish.
A spacious lobby with a central fountain, multiple seating areas, and a high ceiling with large windows.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
Plaza San Martin, 5, Madrid, Madrid, 28013
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪3 min walk‬
  • Place, Gran Via
    ‪3 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Twin Room

A double bed with two pillows, bedside lamps, and a tray table with breakfast items.

Standard Twin Room

9.4 out of 10
Exceptional
(94 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 2 Single Beds, Balcony

A hotel room with two beds, a sofa, a coffee table, and a chair.

Junior Suite, 2 Single Beds, Balcony

8.0 out of 10
Very good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room (with extra bed)

A hotel room with two beds, a chair, a small table with fruits, and a wall-mounted lamp.

Standard Twin Room (with extra bed)

9.6 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Murphy Bed
  • Free Wi-Fi

View all photos for Double Room

A hotel room with a bed, bedside table, lamp, TV, and a tray with breakfast items.

Double Room

8.8 out of 10
Excellent
(33 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed (Inner View)

A hotel room with a large bed, two bedside lamps, a wooden nightstand, a wooden desk, and a mirror.

Double Room, 1 Double Bed (Inner View)

9.0 out of 10
Wonderful
(22 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Queen Bed, Balcony (Deluxe)

A hotel room with a bed, two sofas, a coffee table, and a TV.

Junior Suite, 1 Queen Bed, Balcony (Deluxe)

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a business center, and a meeting room.
Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites offers 94 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Our customers tell us they can't get enough of the shopping around Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Just a 3-minute walk from Gran Via and 4 minutes by foot from Puerta del Sol
  • Local-area shuttle service available for a fee
Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites offers its guests a sauna and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and a meeting room are available. A terrace, tour/ticket assistance, and concierge services are also featured at the boutique Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:00 AM.
Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 23 for adults and EUR 23 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Antigua Embajada

Things to do

  • Gym
  • Sauna

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 23 for adults and EUR 23 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Intur
Hotel Intur Palacio
Hotel Intur Palacio San Martin
Hotel Palacio San Martin
Hotel Palacio San Martin Intur
Intur Palacio San Martin
Intur Palacio San Martin Hotel
Palacio Intur San Martin
Palacio San Martin
Palacio San Martin Intur
Intur Palacio San Martin Hotel Madrid
Hotel Intur Palacio San Martin Madrid
Intur Palacio San Martin Madrid

Intelier Palacio de San Martín Hotel by Intelier Hotels & Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 865 out of 1119 reviews
Rating 8 - Good. 180 out of 1119 reviews
Rating 6 - Okay. 43 out of 1119 reviews
Rating 4 - Poor. 16 out of 1119 reviews
Rating 2 - Terrible. 15 out of 1119 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, great staff
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
An ok Hotell in a great location
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Jose Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff, beautiful hotel
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Kendrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really classy hotel! Staff was very friendly and helpful. Love the location!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodation and wonderful location
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jose Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, location, location.., staff the best
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Ralph

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great location, efficient staff
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Derberth

Liked: Cleanliness, staff & service, amenities
Excelente hotel
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location in Madrid. within walking distance to many sites. Very clean and customer service was great. Would definitely recommend and we would stay there again for sure.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Clean great location lovely staff
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Victor

Excellent Hotel in a great location.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel very walkable to all the main sites in Madrid. Iffered luggage drop off. The room and amenities were very nice at a reasonable price. Would highly recommend for aa stay in Madrid.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Aili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect, room is spacious. It is very clean. We liked the high ceilings.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great service. Friendly staff.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Amazing view of the plaza from our room, the fact that you could get out to a small balcony was really amazing experience. Great lobby, sitting area, wish we had more time to stay there and enjoy. Comfortable room, friendly staff - would definitely go back again
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, very clean and comfortable. Staff was amazing, went above and beyond for us. Would definitely stay there again and highly recommend.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent! The location, the breakfast 5 out of 5. Our room was very comfortable and always very clean.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in a fantastic location. Complimentary free drink on arrival was a nice gesture
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice rooms. Nicest hotel I stayed in Spain. Highly recommend
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Lorenna

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, excellent location.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Valeria

Liked: Cleanliness, staff & service, amenities
Excellent location, nice staff.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my fourth trip to Madrid and this has been my favorite hotel thus far. It has a great location on a quiet plaza, but close enough to major sites (between Opera and Callao metro stops). It was only a short walk to Plaza Mayor and also the famous churros of Chocolateria 1902 (which we frequented daily). The hotel was beautifully decorated and very clean, with a very friendly and helpful staff. I will definitely stay here on my next trip to Madrid.
View from hotel lobby
View of street from balcony of our room
Exterior of hotel
Sunset view from balcony of our room
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liisa

Liked: Cleanliness, staff & service, amenities
Relaxing lounge area, central location, nice large room
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Was amazing and pretty
Stayed 1 night in Feb 2026