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NH Collection Palacio de Tepa

5.0 star property
VIP Access

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Photo gallery for NH Collection Palacio de Tepa

City view
Reception
Premium bedding, minibar, in-room safe, desk
A multi-story building with a prominent entrance labeled "PALACIO DE TEPA".
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Air-conditioning
  • Gym

Explore the area

View in a map
Calle de San Sebastián 2, Madrid, Madrid, 28012
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪6 min walk‬
  • Place, Gran Via
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.2 out of 10
Wonderful
(22 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Single Room, 1 Double Bed

Deluxe Single Room, 1 Double Bed

Deluxe Single Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Large Single Bed OR 2 Single Beds and 1 Large Single Bed

View all photos for Family Room (2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Family Room (2 Adults + 1 Child)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed, 1 King Bed and 1 Large Single Bed OR 2 Single Beds and 1 Large Single Bed

View all photos for Family Room (3 Adults)

Premium bedding, minibar, in-room safe, desk

Family Room (3 Adults)

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed OR 2 Single Beds and 1 Large Single Bed

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

  • 78 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Extra Bed 2 adults + 2 children)

Premium bedding, minibar, in-room safe, desk

Suite (Extra Bed 2 adults + 2 children)

  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (Extra Bed 3 adults)

Premium bedding, minibar, in-room safe, desk

Suite (Extra Bed 3 adults)

  • 77 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, Balcony (Duplex)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Balcony (Duplex)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Junior Suite, Balcony (Duplex, Extra Bed 2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Balcony (Duplex, Extra Bed 2 adults + 1 child)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 1 Queen Bed and 1 Single Sofa Bed

View all photos for Junior Suite, Balcony (Duplex, Extra Bed 3 adults)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Balcony (Duplex, Extra Bed 3 adults)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 1 Queen Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Balcony

A hotel room with a bed, two chairs, a small table, a TV, and a door leading to a balcony.

Deluxe Room, Balcony

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

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About this property

NH Collection Palacio de Tepa

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, valet parking, massage/treatment rooms, and 24-hour room service are onsite. Housekeeping is available on request.
NH Collection Palacio de Tepa offers 83 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch LCD televisions come with satellite channels.

Bathrooms include bathtubs, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages.
Our customers tell us they can't get enough of the helpful staff at NH Collection Palacio de Tepa. During your stay, you're just a quick walk from Puerta del Sol. Free WiFi in public areas, a restaurant, and a 24-hour gym are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Enjoy Mediterranean cuisine while dining at Entre Letras
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Puerta del Sol and 7 minutes by foot from Plaza Mayor
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 3 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. A 24-hour fitness center, spa services, and a library are also featured at the luxury NH Collection Palacio de Tepa. For a fee, parking is available.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 11:30 AM.
Entre Letras - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 40 per day)
  • Valet parking on site (EUR 40 per day)
  • Limited on-site valet parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:30 AM on weekends; EUR 35 for adults and EUR 18 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Entre Letras

Things to do

  • 24-hour gym
  • Library
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 646 square feet of conference space
  • Business centre

Spa

  • Couples treatment rooms
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2010
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 35 for adults and EUR 18 for children
  • Valet parking fee: EUR 40 per day
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Nh Palacio
Nh Palacio Tepa
Nh Palacio Tepa Hotel
Nh Palacio Tepa Hotel Madrid
Nh Palacio Tepa Madrid
NH Collection Palacio Tepa Hotel Madrid
NH Collection Palacio Tepa Hotel
NH Collection Palacio Tepa Madrid
NH Collection Palacio Tepa
Nh Palacio De Tepa Hotel Madrid
NH Collection Palacio de Tepa Hotel
NH Collection Palacio de Tepa Madrid
NH Collection Palacio de Tepa Hotel Madrid

NH Collection Palacio de Tepa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 1002 reviews
Rating 8 - Good. 218 out of 1002 reviews
Rating 6 - Okay. 57 out of 1002 reviews
Rating 4 - Poor. 18 out of 1002 reviews
Rating 2 - Terrible. 10 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alessandra

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, amazing staff and breakfast was superb!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ahmad

Liked: Cleanliness, property conditions & facilities
Location and the friendly staff
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Barbara

Liked: Cleanliness
Excellent see
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, amenities
Nice and clean room, friendly and helpful personnel and also a very good breakfast! Great location!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

DAVID

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, location, service, cleanliness. Excellent all around!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t beat the location of this hotel, right in the middle of everything Madrid has to offer. The room was cozy and well-appointed, and the overall experience was excellent. There is some city noise from outside, but that’s completely expected given where it sits, and a small trade-off for such a central spot. A great choice for travelers who want to be close to the action.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

yaremis

Liked: Cleanliness, amenities, property conditions & facilities
The room, the staff, the location, the breakfast… the hotel itself was beautiful and the staff was friendly and welcoming. I loved the place
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Amir

Liked: Cleanliness, amenities, property conditions & facilities
every thing was excellent
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our almost week-long stay at Palacio de Tepa. Our room (Jr Suite) was roomy, clean, and although a bit far, otherwise perfect. The bed was very comfortable. The location is wonderful: central and in a charming section of the Literary Quarter. We moved from a 2-floor suite to a single-floor suite. The stairs were steep and not great for older people who visit the toilet in the middle of the night. We would stay there again in a heartbeat!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Alistair

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room. Lovely little touches like arrival and departing treats left in the room. Staff were all very pleasant and guest relations desk was very helpful. Breakfast buffet had a huge selection and à la carte options were included in the price.
Stayed 10 nights in Jan 2026
Verified

8/10 Good

Mickhail

Liked: Cleanliness, amenities, property conditions & facilities
Location great, room clean, service average, breakfast is ok.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Normand

Liked: Cleanliness, property conditions & facilities
Staff and room were perfect!!
Stayed 9 nights in Oct 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Staff were wonderful. Every recommendation for restaurants and tapas bars were excellent. Room was always clean, though could use better storage accommodations for clothes and bathroom items. Breakfast was delicious and the location is very good. Our room was a little noisy - had one roof window and it didn't seem to close tightly so we heard street noise a bit too much. But overall a great stay.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast: food and staff
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Donald Lee

Liked: Amenities, property conditions & facilities
We had a bigger room than we had booked. Had plenty of room to spread out. The hotel was clean and the staff was friendly. Location is convenient to get around to all the sights.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Maria

Staff
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Richard

Nice staff, but don’t take the room with the bed on the second floor. At four of clock in the morning I fell off the stairs. The stairs are narrow and not the same size turning at each end.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

steglio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great breakfast.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel in center of Madrid

Great location in the center of Madrid. Clean room, Clean hotel with good breakfast.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Ann

Liked: Cleanliness, amenities, property conditions & facilities
Yes very good , lots of selections and excellent service
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Sheila Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean , nice selection to choose in their breakfast buffet .
As soon as we arrive, Staff welcome us with warm smile and glass cava
Nice view from our suit
Complimentary bottle of wine in the room
Room is nice and clean
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Geraldine Fiona

Liked: Cleanliness, property conditions & facilities
The room was large, very comfortable for three adults. Cleaners were very efficient. Staff in general very kind. Position super. Only thing that could be improved is hotel bar: very small and not not particularly inviting.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i had a wonderful stay,THX!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, spacious rooms and great breakfast
Stayed 2 nights in Oct 2024