"It’s a 5 star that could do with modernising. For example soft close cabinetry would be nice. It’s HVAC is not up to par. I had to ask the night watch ... " More
10 Mar 2022 by Fran Mora, General Manager
Dear James, Thank you for taking the time to share your experience with us. Our team appreciates your compliments and are truly delighted to hear that you enjoyed your stay. We do carry out maintenance, whenever necessary to keep our facilities up to date, and have noted your comments for future improvements. We look forward to welcoming you back soon. Kind regards, Fran Mora, General Manager
28 Sep 2021 by Antonio Martín, Deputy Manager
Dear Sandra, Thank you for your positive review. We are so pleased that you received a warm welcome and professional service from our team members, they always do their best to satisfy the needs of our guests. We regret that due to the ongoing situation we are not able to open our restaurant and bar at the current time but hope that we can resume all our services very shortly. We have taken note of your comments for review. It would be a pleasure to welcome you back. Kind regards, Antonio Martín, Deputy Manager
14 Oct 2022 by Raquel Casado, General Manager
Dear Philippe,We would like to thank you for sending us your rating.We are glad we met your expectations.However, we would love to know what would have made your stay a perfect one.We hope to have the pleasure of seeing you again in the future. Kind regards,Raquel Casado, General Manager
4 Nov 2019 by Antonio Martín, Stellvertretender Leiter
Sehr geehrte Gäste, vielen Dank für Ihre Bewertung! Wir freuen uns sehr, dass Sie mit dem Aufenthalt in unserem Hotel zufrieden waren und dass unsere praktische Lage ein guter Ausgangspunkt für Ihre Erkundungen in Madrid war. Im Namen unseres Teams bedanken wir uns für Ihre lobenden Worte zu unserem Service. Wir hoffen, dass Sie schöne Erinnerungen aus Madrid mitnehmen und wünschen Ihnen eine erfolgreiche, neue Woche! Mit freundlichen Grüßen, Antonio Martín, Stellvertretender Leiter
Hotel Villa Real, a member of Preferred Hotels & Resorts offers its guests an outdoor pool and a fitness centre. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room. WiFi is free in public spaces. Event space at this hotel measures 2454 square feet (228 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Villa Real, a member of Preferred Hotels & Resorts. You'll have access to the outdoor pool at a partner property. For a fee, parking is available. This 5-star Madrid hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge
Self parking (surcharge)
Hotel Villa Real, a member of Preferred Hotels & Resorts offers 115 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include baths or showers with in-room jetted baths, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and safes. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
East 47 – This tapas bar serves lunch and dinner.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
