4/10 Poor
Jessica
Travelled with family and small children, Business traveller
14 Jul 2025
Disliked: Cleanliness, property conditions & facilities
My first mistake was not complaining sooner. Our first room had a torn couch with 2 different colored cushions/covers, okay whatever we can deal. The room had clearly not been cleaned adequately; long black hair inside all of the drawers of both bathrooms and all over the main bedroom floor, dust and dirt covering the vents, a THC vape was found in the 2nd bedroom dresser (we traveled with children, I know it could be worse its still not acceptable). We returned to the room after leaving for a few hours to find the AC not working. After multiple phone calls we finally reached the front desk who told us maintenance had entered our room while we were gone due to an issue with water leaking in the room below us. We would have never been informed someone entered our room if the AC hadn't stopped working, we were asked to wait a little while to see if it worked. There is no one to reach after 6pm on the weekends and had already given the room over an hour and a half to cool down thinking since it was shut off it would take a bit - it was 84 degrees and climbing. We refused, they changed our rooms. The new room was just as bad, dead bugs, dirt, old food inside canisters, hair in the drawers, dog hair all over the rugs, dust, dirt, etc. Lack of availability of other rooms is the only reason we didn't leave. We were comped one night and told nothing else could be done. This place has great potential, great location but not kept up.
Jessica
Stayed 4 nights in Jul 2025