2/10 Terrible
Andrea S.
24 Apr 2025
Family Reunion
The cabin is great! Its clean and big and only 1.5 miles from DT Nashville, but the company (Moondance Vacation Rentals) is awful to work with. Our hot tub was broke when we arrived. it didnt even have water in it. The hot tub was the sole reason we didnt book the Barn Burner DT. Had I known, or someone from the company told me, we would have not stayed there. But the communication with Moondance only came when we asked or got upset. We were not able to use our hot tub at all the first night and on the second night had to refill it because it was leaking again. After boiling water and filling it up ourselves with pots and pans for an hour - we finally got it hot enough to use around 10pm our last night. We also didnt get our firewood we purchased the first night and after asking for it was told "they'll bring it tomorrow". There were other issues but the main thing you should know with Moondance Vacation Rentals is - dont expect them to help you. Even when its their fault. They could have cared less about even giving us an apology much less any type of refund which is what we should have got.
Andrea S.
Stayed 2 nights in Apr 2025