Dear Expedia Customer Service,
I am writing to share my concerns about my recent stay at the Jack London Hotel, which I booked through your platform.
I stayed there for 4 days, and while the front desk workers were kind, my overall experience was disappointing and not as advertised.
Here are some issues I encountered:
1. No housekeeping service was provided during my entire stay, even though I was there for several days.
2. The listing on Expedia stated that breakfast was included, but the only items provided were cold cereal, yogurt, and apples. This was very different from what I expected.
3. On the first day, I was grateful to receive some breakfast items for my baby. On the second day, I politely asked if I could take a small amount again because my baby eats slowly. The manager allowed it, but another staff member made me feel embarrassed by saying what I took was “too much”—even though it was just 2 small bowls of cereal, an apple, and 2 small cartons of milk.
4. After that experience, I felt so uncomfortable and ashamed that I didn’t return for breakfast the next two days.
As a single mother traveling with a baby, I was hoping for a safe and respectful environment, but this experience left me upset and disappointed.
I would appreciate it if Expedia could review this listing and hotel practices, as it did not match the quality or honesty expected from your platform. If possible, I would also appreciate a partial refund or credit for the inconvenience.Thank you!