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Sheraton Ottawa Hotel

4.0 star property

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Photo gallery for Sheraton Ottawa Hotel

Lobby lounge
Meeting facility
Lounge
Exterior
Lobby lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
150 Albert St, Ottawa, ON, K1P5G2
  • Place, Rideau Canal
    ‪5 min walk‬
  • Place, Parliament Hill
    ‪7 min walk‬
  • Place, Byward Market Square
    ‪11 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed

9.2 out of 10
Wonderful
(134 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Double Beds

8.4 out of 10
Very good
(106 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room, 2 Double Beds, Executive Level

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Executive Room, 2 Double Beds, Executive Level

9.4 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Executive Level

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Executive Room, 1 King Bed, Executive Level

9.0 out of 10
Wonderful
(8 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Sheraton Ottawa Hotel

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Sheraton Ottawa Hotel offers 236 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. 50-inch LCD televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Sheraton Ottawa Hotel's great location. During your stay, you're just a quick walk from Rideau Canal. You'll find features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym
  • Guests have great things to say about the central location and the clean accommodations
  • Within a 10-minute walk of Rideau Canal and Parliament Hill
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 10 meeting rooms.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 829 square feet (77 square meters) and includes conference space. A fitness center, multilingual staff, and concierge services are also featured at the business-friendly Sheraton Ottawa Hotel. Parking is available for a fee.

This 4-star Ottawa hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Carleton Grill - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Sasha's Lounge - This bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (CAD 40 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 19 to 26 for adults and CAD 9.50 to 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Carleton Grill
  • Sasha's Lounge

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • 829 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 17 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CAD 75.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 1 to September 11:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 19.00 to 26.00 for adults, and CAD 9.50 to 13.00 for children
  • Valet parking fee: CAD 40 per day (in/out privileges)
  • Late check-out fee: CAD 75.00 (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Ottawa
Ottawa Sheraton
Ottawa Sheraton Hotel
Sheraton Hotel Ottawa
Sheraton Ottawa
Sheraton Ottawa Hotel
Sheraton Ottawa Hotel Hotel
Sheraton Ottawa Hotel Ottawa
Sheraton Ottawa Hotel Hotel Ottawa

Sheraton Ottawa Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 667 out of 1116 reviews
Rating 8 - Good. 291 out of 1116 reviews
Rating 6 - Okay. 85 out of 1116 reviews
Rating 4 - Poor. 37 out of 1116 reviews
Rating 2 - Terrible. 36 out of 1116 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Marisa

Liked: Amenities
Clean room and nice staff.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Laketah

Nice accommodations.
Verified

8/10 Good

Rossana

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and courteous and the room was very clean.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

KAREN

Liked: Cleanliness, amenities, property conditions & facilities
yes the room was spotless and staff where very helpful
Stayed 1 night in Feb 2026
Verified

8/10 Good

Hannah

Liked: Cleanliness, amenities, property conditions & facilities
it was a peaceful hotel
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Rod

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Great service and wonderful water pressure in the shower.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. The lobby was beautiful, and the rooms were clean and spacious.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Dhanae

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, wonderful staff, and a perfect location. Everything was easy and comfortable from check-in to check-out. I would definitely recommend this hotel and would stay here again.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Krystal

Large spacious rooms, would have been nice to have queen beds instead of doubles but overall a nice hotel.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Manu

Liked: Cleanliness, amenities, property conditions & facilities
Stuff and service were great, very responsive and helpful
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

viviane

Liked: Cleanliness, staff & service, amenities
Great and friendly service
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Olivera

Liked: Cleanliness, staff & service, amenities
Great location.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy access, clean and nice staff
Stayed 1 night in Oct 2025
Verified

8/10 Good

Lucas

Liked: Cleanliness, amenities, property conditions & facilities
The room was OK, but the mattresses were sinking on the middle, making it uncomfortable for 2 people, even one being a child, to sleep on it. Location was great for Winterlude and to enjoy downtown Ottawa.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Karine

Liked: Cleanliness, amenities, property conditions & facilities
it was great!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for business or vacations
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Mark

Clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, reception desk was helpful. Beautiful place to stay.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Tricia

Liked: Cleanliness, amenities, property conditions & facilities
The Hospitality was great! The rooms are spacious.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Catriona

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious room; staff were nice and efficient; restaurant was good, parking was good. Hotel located in walking distance from major attractions.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel & service
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay and valet parking
Stayed 2 nights in Oct 2025