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Sheraton Ottawa Hotel

4.0 star property

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Photo gallery for Sheraton Ottawa Hotel

Lobby
Lobby
Meeting facility
Lounge
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
150 Albert St, Ottawa, ON, K1P5G2
  • Parliament Hill
    ‪7 min walk‬
  • Byward Market Square
    ‪11 min walk‬
  • University of Ottawa
    ‪12 min walk‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪16 min drive‬

Room options

View all photos for Executive Room, 2 Double Beds, Non Smoking, Executive Level

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Executive Room, 2 Double Beds, Non Smoking, Executive Level

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Executive Level

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking, Executive Level

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Sheraton Ottawa Hotel

Eco-certified hotel with a fitness center and a 24-hour business center
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Sheraton Ottawa Hotel offers 236 air-conditioned accommodations with iPod docking stations and safes. Beds feature pillowtop mattresses. 50-inch LCD televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Sheraton Ottawa Hotel's great location. During your stay, you're just a quick walk from Rideau Canal. You'll find features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the central location
  • Within a 10-minute walk of Rideau Canal and Parliament Hill
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 10 meeting rooms.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 829 square feet (77 square meters) and includes conference space. A fitness center, multilingual staff, and concierge services are also featured at the eco-certified Sheraton Ottawa Hotel. Parking is available for a fee.

This Ottawa hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Carleton Grill - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Sasha's Lounge - This bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (CAD 35 per day; includes in/out privileges)
  • Extended parking on site (CAD 32 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 19 to 26 for adults and CAD 9.50 to 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Carleton Grill
  • Sasha's Lounge

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • 829 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 17 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CAD 75.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 1 to September 11:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 19.00 to 26.00 for adults, and CAD 9.50 to 13.00 for children
  • Valet parking fee: CAD 35.00 per day (in/out privileges)
  • Extended parking fee: CAD 32.00 per day
  • Late check-out fee: CAD 75.00 (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Ottawa
Ottawa Sheraton
Ottawa Sheraton Hotel
Sheraton Hotel Ottawa
Sheraton Ottawa
Sheraton Ottawa Hotel
Sheraton Ottawa Hotel Hotel
Sheraton Ottawa Hotel Ottawa
Sheraton Ottawa Hotel Hotel Ottawa

Sheraton Ottawa Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 639 out of 1101 reviews
Rating 8 - Good. 285 out of 1101 reviews
Rating 6 - Okay. 96 out of 1101 reviews
Rating 4 - Poor. 42 out of 1101 reviews
Rating 2 - Terrible. 39 out of 1101 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ottawa Surprise

It was our first time in Ottawa and the hotel ended up being a really pleasant surprise! It's central location allowed us to get to our activities pretty easily! Bywand Market and Rideau Centre were so easy to get to!
Stayed 2 nights in Mar 2025

10/10 Excellent

Tina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Clean and spacious rooms. Staff were very helpful and pleasant.
Stayed 2 nights in Mar 2025

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this hotel multiply times and always enjoy our stay. I find the hotel is very convenient. Close to many attractions. Always a pleasure to be here.
Stayed 1 night in Mar 2025

10/10 Excellent

Krishna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful
Stayed 2 nights in Mar 2025

8/10 Good

Cora

Stayed 5 nights in Feb 2025

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great and the staff very nice and helpful. Love staying there.
Stayed 2 nights in Mar 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Hirotaka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great
Stayed 2 nights in Feb 2025

10/10 Excellent

Eivind

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Idrissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Elias

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We treated really well and I was very happy with the room and service.
Stayed 2 nights in Feb 2025

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Stayed 1 night in Feb 2025

10/10 Excellent

Abiace

Great service
Stayed 2 nights in Feb 2025

10/10 Excellent

Selina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in Feb 2025

8/10 Good

Adrien

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally friendly and amenable everywhere in the hotel. Thank you all!
Stayed 2 nights in Feb 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your workers are very receptive and proactive
Stayed 2 nights in Feb 2025

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was good.
Stayed 2 nights in Feb 2025

6/10 Okay

Caitlyn

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
The room smelt musty and moldy.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved the Japanese restaurant and the Spa was nice. The lobby and restaurant are beautiful but the room that we were in was very plain and something was missing off the wall- plain board hanging. The room was very loud at night- not sure if it was pipes? Definitely not the room that I thought we would find at a “Chateau”.
Stayed 1 night in Feb 2025

8/10 Good

Seyedmohammadsajad

Stayed 3 nights in Feb 2025