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Arrived to property definitely didn’t look like it did in the pictures. Check in went smooth, when we got to our room the ac was very loud and it’s literally right next to the bed. Then we went into the bathroom and found cockroaches. Went to tell the front desk and his solution was just to move me to another room but the issue was the exact same in the next. Super loud ac.
Love staying here when visiting Palm Springs. Quiet, clean and short drive to downtown Palm Springs.
The only issue was both of the pools were dirty. Had a lot of bugs.
This was the worst experience I ever had with a hotel. The front desk , after paying for my room, informed me that I had to pay an additional 200$ deposit or I would not get my room nor would I receive my room reservation of 134.00 $ back. And this was after payinghotels.com and additional $6 to guarantee my room would be paid for. Because I only had $193 on my debit card they would not take the $7 in cash I had to drive 4 miles to find an ATM that would accept my card and let me deposit more money onto my card to get my room when I arrived back I was given my room after paying the additional $200 deposit this was an undisclosed clause in my getting a place to stay no one told me about a $200 deposit yet the front desk man said oh this is something that is always done in the hotel business I drove 200 mi to have a day of relaxation only to be greeted with this kind of indignation so I paid the $200 deposit now I don't have many to spend on my overnight stay. I got to my room the iron was broken for clothing and one of the light fixtures did not work so I called the front desk by my phone they had no phones in the room and ask for someone to come and take care of this bring me another iron and replace my light bulb they sent a male maintenance man who was much younger than me and when he came into my room he shut the door behind him I immediately opened the door and called the front desk and said how dare you send a man to my room who will shut the door behind him and leave
This place has gone down in quality sognficantly while room rates have increased. Google and Apple maps have the pool hours posted. Upon checking in, the pool bar was completely closed… on a Sunday afternoon in Palm Soeings during summer. The pool water was murky, the pool loungers stained, and my bedroom smelled like urine every time you walked back into room.
I have stayed here before but this time i brought my husband. It was his first time going to Palm Springs and I just wanted us to have a chill 4 day getaway. He enjoyed the pool and the drinks as much as i did. The ac was really good too. I enjoy that its a cardless entry and the tvs are roku so you just log into the subscriptions you already have.
The property is affordable and has a fun vibe and great design! My only complaint is that we've stayed here about 5 times and the outlets in the room never seem to charge devices properly. It's a great boutique hotel overall. Nice for couples and singles!