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Sunrise Ridge Resort

3.0 star property

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Photo gallery for Sunrise Ridge Resort

Fridge, microwave, oven, stovetop
Exterior
Deluxe Suite, 2 Bedrooms, Mountain View | Living room
Indoor pool, seasonal outdoor pool, pool loungers
Townhome, 2 Bedrooms | Balcony view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Laundry
  • Gym
  • Air conditioning

Explore the area

Map
2301 Ridge Road, Pigeon Forge, TN, 37863
  • LeConte Center at Pigeon Forge
    ‪4 min drive‬
  • The Ripken Experience - Pigeon Forge
    ‪5 min drive‬
  • Island at Pigeon Forge
    ‪6 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | Private kitchen

Deluxe Room, 1 Bedroom

  • 59 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom | Bathroom

Standard Room, 1 Bedroom

  • 51 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Mountain View

Fridge, microwave, oven, stovetop

Deluxe Suite, 2 Bedrooms, Mountain View

  • Mountain view
  • 102 sq m
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Room, 2 Bedrooms

Fridge, microwave, oven, stovetop

Room, 2 Bedrooms

  • 102 sq m
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Standard Suite, Mountain View

In-room dining

Standard Suite, Mountain View

  • Mountain view
  • 51 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Townhome, 2 Bedrooms

Fridge, microwave, oven, stovetop

Townhome, 2 Bedrooms

  • 110 sq m
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Deluxe Room, Mountain View

Deluxe Room, Mountain View | Living room

Deluxe Room, Mountain View

  • Mountain view
  • 59 sq m
  • Sleeps 4
  • 1 Queen Bed

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About this property

Sunrise Ridge Resort

Family-friendly resort with 2 hot tubs and a fitness center
Along with an indoor pool, this smoke-free resort has a fitness center and a sauna. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and concierge services are onsite. Housekeeping is available on request.
Sunrise Ridge Resort offers 133 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 3-star resort have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hair dryers can be requested.

2 hot tubs are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Sunrise Ridge Resort's great location. During your stay, you'll be within walking distance of LeConte Center at Pigeon Forge. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor and seasonal outdoor pools or soak in the 2 hot tubs
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym, a sauna, and a playground
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 4-minute drive from LeConte Center at Pigeon Forge and a few minutes from The Ripken Experience - Pigeon Forge
As a guest of Sunrise Ridge Resort, you'll find 2 hot tubs, an indoor pool, a sauna, and a fitness center. WiFi is free in public spaces. There's an onsite business center. A seasonal outdoor pool, barbecue grills, and an arcade/game room are also featured at the family-friendly Sunrise Ridge Resort. Free self parking is available.

This 3-star Pigeon Forge resort is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • 2 hot tubs
  • Arcade/game room
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • DVD player
  • Free cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Seasonal outdoor pool
  • Separate in-room dining area

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Fan
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay
  • Resort fee: USD 12.35 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 11:00 PM.
  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sunrise Ridge Resort Diamond Resorts Pigeon Forge
Sunrise Ridge Resort Diamond Resorts
Sunrise Ridge Diamond Resorts Pigeon Forge
Sunrise Ridge Diamond Resorts
Sunrise Ridge Diamond s Pigeo
Sunrise Ridge Resort Resort
Sunrise Ridge Resort Pigeon Forge
Sunrise Ridge Resort by Diamond Resorts
Sunrise Ridge Resort Resort Pigeon Forge

Sunrise Ridge Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 624 out of 1001 reviews
Rating 8 - Good. 231 out of 1001 reviews
Rating 6 - Okay. 83 out of 1001 reviews
Rating 4 - Poor. 46 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Xena

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here so much! We didn’t want to leave. It felt like home to us. The staff was so friendly and the room was immaculate. We will definitely be back. Book you stay here and you’ll be happy you did!
Stayed 2 nights in Jan 2025

4/10 Poor

GaryCzyrny

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel has a terrible bug problem. We were met on the first day of check-in at this property by a lovely pile of about 40-50 dead bees on the ground, across the room, on tables, the couch, coasters, etc - housekeeping was then called (Which on that phone call we were explicitly told the room had been TREATED for bees - so this was a known issue to staff) and they were vacuumed up. Next day, another 20 or so bees are piled up and now there’s live ones too. We call front desk again - representative says they will move us to a different cabin. Asked for the property manager - told they did not work weekends. Asked for the day manager - told they would not be in until the afternoon. How does a property, nonetheless one run by Hilton - a major corporation - in a major tourist destination not have any actual managers on duty?!? We’re then connected with the room coordinator who offers a refund for the prior night and to waive the resort fee (Which as of now is still charged to my card..). Sure. Just want to get back out to having a vacation. We move everything into our new room. This one was at least a little nicer. Not for long though. Guess what? Dead ladybugs everywhere. Seems each different townhome has a different species. At least these ones didn’t bite - although multiple of them were very much alive. We only had two more nights on our stay and were planning on being outside both days so we just gave up and killed any live ones. Moral of the story - this place blows.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family of 5, comfortable stay

The property is sprawling but there's signs to make sure you're in the right place. Everyone who works there is kind and helpful. We enjoyed the room so much we didn't want to leave and extended our stay. We come to pigeon forge at least once a quarter, we'll be staying at Sunrise Ridge from now on.
Stayed 3 nights in Jan 2025

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Updated is needed - especially mattress. We loved the location to PG. pool area indoor was nice for a winter getaway
Stayed 3 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our room, we got the suite with two rooms, kitchen and fireplace. Had a lovely view of the smokies, fire was a nice way to start and end the day. Kitchen came complete with everything you need, dishes, cups, pans, etc. My understanding is the building is a little older and has been renovated, a few signs of wear-and-tear on the carpets but very clean and overall really nice interior. Pillows and bed were perfect, nice thick towels in the bathroom. Staff very attentive. Really enjoyed the stay!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Clifford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our most comfortable and peaceful stay ever. Even compared to Westgate. Our pedestal was super clean and fresh. Planning on staying again this summer.
Stayed 6 nights in Dec 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

SHANNON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the location and the room my family stayed in.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great view. It was nice, comfortable and not to far from town
Stayed 2 nights in Dec 2024

10/10 Excellent

Anita

Travelled with family
Liked: Amenities
I was very impressed with the room. It was large and nice. The person who checked me in was not overly friendly, but the check out person was very nice. Definitely would stay again with my family.
Stayed 1 night in Dec 2024

8/10 Good

Alicia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to Teaster and Parkway...abt 4 min drive. But far enough from the hustle and bustle. Spacious accomodations and wonderful views.
Stayed 8 nights in Dec 2024

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location.
Stayed 2 nights in Dec 2024

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jayson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a washer and dryer in room. Awesome place to stay.
Stayed 4 nights in Dec 2024

2/10 Terrible

Jermeis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were able to check in early which was nice. BUT Our unit needed pest control. We were battling stink bugs and lady bugs for the entirety of our stay. Fortunately, we spent most of the day at Dollywood and arrived back to late. But for the hours we were, we were getting rid of bugs. My girls wanted to go sleep in the truck because 2 stink bugs were in their bed. The fireplace worked intermittently and I dont think downstairs ever heated up. The only pleasant thing about the room was the layout. The primary bedroom was located downstairs which was nice. We paid too much money for 1 night for this mess. Im disgusted and angry. It was too late and cold to disrupt anyone to have them come out address these issues, BUT WE WILL NEVER STAY HERE AGAIN.
Stayed 1 night in Dec 2024

10/10 Excellent

Brooks

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Retreat!

The townhouse was immaculate. We had a 2 BR, 2 Bath that we shared with our son and his family. We had a view of the snow capped mountains. It was centrally located near Dollywood and other attractions in Pigeon Forge. Don't let the neighborhood you drive through to reach the resort deter you. We will definitely be back.
Stayed 3 nights in Dec 2024

10/10 Excellent

Matthew

Stayed 2 nights in Nov 2024

8/10 Good

Kellie

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Our suite had been newly renovated. So the pictures online may be older. New stainless appliances, fireplace, new bathroom tile. Everything was new and fresh. Parking was easy. Great view of mountains. Out by itself but close to eveyrhting you would want to see and do. The lady at check in was not very hospitable. Not very friendly or welcoming. I feel like it is important to have friendly welcoming check in and assitance. Thats the only problem I had.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Overall our stay was great. The views are awesome, you can hear the Dollywood train too. The room was clean, no issues. Our only complaint is a solid waste company is just up the road and the stench was awful outside sometimes.
Stayed 6 nights in Sep 2024

10/10 Excellent

Keyona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything
Stayed 2 nights in Dec 2024

4/10 Poor

Ramona

Disliked: Cleanliness, property conditions & facilities
Property was very outdated. Semi clean. Had winter lady bugs in bathrooms. Compared to other properties in the area we’ve stayed at this one is at the very bottom of the list!! Especially for the money. Will not be back!!
Stayed 1 night in Dec 2024

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