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Holiday Inn & Suites Pittsfield-Berkshires by IHG

3.0 star property

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Photo gallery for Holiday Inn & Suites Pittsfield-Berkshires by IHG

Restaurant
1 bedroom, hypo-allergenic bedding, desk, laptop workspace
1 bedroom, hypo-allergenic bedding, desk, laptop workspace
Exterior
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
One West Street, Pittsfield, MA, 01201
  • Berkshire Museum
    ‪2 min walk‬
  • Colonial Theater
    ‪3 min walk‬
  • Bousquet Ski Area
    ‪8 min drive‬
  • Pittsfield, MA (PSF-Pittsfield Municipal)
    ‪8 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Room, 2 Queen Beds, Mobility Accessible

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Mobility Accessible

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, Multiple Beds

  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Pool View

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 Queen Bed, Mobility Accessible

  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Holiday Inn & Suites Pittsfield-Berkshires by IHG

Hotel in Pittsfield with a health club and a 24-hour business center
Along with an indoor pool, this hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Holiday Inn & Suites Pittsfield-Berkshires by IHG offers 179 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with digital channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Holiday Inn & Suites Pittsfield-Berkshires by IHG. During your stay, you're just a quick walk from Berkshire Museum. Features include free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • To-go breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Berkshire Museum and 4 minutes by foot from Colonial Theater
  • Dogs welcome for a fee (restrictions apply)
Holiday Inn & Suites Pittsfield-Berkshires by IHG offers its guests an indoor pool and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and 10 meeting rooms. A library, a terrace, and a vending machine are also featured at the business-friendly Holiday Inn & Suites Pittsfield-Berkshires by IHG. Self parking is free.

Smoking is allowed in designated areas at this 3-star Pittsfield hotel.

For a fee, guests can enjoy to-go breakfast daily.
Holiday Inn & Suites Pittsfield-Berkshires by IHG has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 152 metres
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily breakfast to-go available for a fee: USD 12.99 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Health club
  • Indoor pool
  • Library
  • Shopping
  • Ski passes
  • Wine tours

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (97 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Lift (107 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per stay (maximum USD 50.00 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 12.99 per person
  • Pet fee: USD 50.00 per accommodation, per stay (maximum USD 50.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0010502360
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Pittsfield-Berkshires
Crowne Plaza Pittsfield-Berkshires
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza
Crowne Plaza Pittsfield-Berkshires Hotel
Berkshire Plaza Hotel Pittsfield
Berkshire Plaza Pittsfield
Berkshire Plaza
Crowne Plaza Pittsfield Berkshires
Holiday Inn Suites Pittsfield Berkshires
Holiday Inn Suites Pittsfield Berkshires an IHG Hotel
Holiday Inn & Suites Pittsfield-Berkshires by IHG Hotel
Holiday Inn & Suites Pittsfield-Berkshires by IHG Pittsfield

Holiday Inn & Suites Pittsfield-Berkshires by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 333 out of 794 reviews
Rating 8 - Good. 232 out of 794 reviews
Rating 6 - Okay. 119 out of 794 reviews
Rating 4 - Poor. 67 out of 794 reviews
Rating 2 - Terrible. 43 out of 794 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

I wouldn't stay here again.

To start with, the parking garage is closed and looks condemned. When asked where to park, we were told to park down the hill at the bank parking lot. Breakfast was pretty expensive for a continental breakfast that in other hotels would be free. It was also of poor quality.
Stayed 1 night in Mar 2025

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, nice staff. Rug in the room was kind of musty. They were accommodating to me requesting to have a slightly later check out. Would return if in the area.
Stayed 1 night in Mar 2025

2/10 Terrible

Ebony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were bugs in both hotel rooms , they moved me around and I still seen and stepped on bugs I got out of there hours prior to check out
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family

Good but no TV

The people at the front desk were friendly and mostly helpful. I was disappointed that I requested twice to have my tv looked at because it wouldn’t connect to the cable and no one showed. Annoying.
Stayed 1 night in Mar 2025

6/10 Okay

Craig

Travelled with family
The hotel was ok. Parking situation was not great. Their garage is crumbling so they are using a vacant lot around the corner. Booked a room with two queens, got two fulls instead. Not worth complaining or trying to change it. Probably why hotels do that and get away with it. One of three elevators wasn’t working. The paid breakfast was subpar to most free continental breakfasts. Pool was fun enough for the kids and overall it was clean and good enough.
Stayed 2 nights in Mar 2025

4/10 Poor

Katrina

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay at this property again. The first room we were given was under construction which i'm not sure how they missed that when assigning us the room. The second room had discolorations on the ceiling and ladybugs in the curtains. The person checking us in said our room number out-loud which is a safety issue in a crowded waiting area. The valet couldnt find my car keys at check out. I'd honestly give it zero stars but i'm being generous.
Stayed 1 night in Mar 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service
I was nervous about the property due to its location & what I've heard from some others, but it was the only option for my timing & I took a chance. The exterior looked extremely dated & a bit unkempt & the neighborhood seemed dark & unsafe. However, upon entering the staff was super pleasant, super helpful, & I was in my room in like 2 minutes from walking into the lobby to my front door. Room was a cozy size & well appointed. All new fixtures & incredibly clean. I was very pleasantly surprised. I did find a sock in the closet left behind by a previous guest, but otherwise, all seemed very sanitary. TV wouldn't turn on, but the WiFi was very adequate to stream entertainment, so for one night, it worked.
Stayed 1 night in Mar 2025

6/10 Okay

Robert

Travelled with family
Disliked: Cleanliness

Sad

The fish we had made us ill, and the sheets had stains. My past stays were much better or i would have given them a lower star rating.
Stayed 1 night in Feb 2025

10/10 Excellent

Robert, Saugus

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good experience

Arrived late and restaurant staff were very helpful preparing me a late night take out meal. Breakfast very good. Allowed me to check out late as I was waiting for a ride.
Stayed 1 night in Mar 2025

8/10 Good

Christi

The check in process was easy, and the front desk clerks were friendly. The parking garage is still not complete so the cars are parked off property. Getting a spot to temporarily park for the check in process can be challenging. Valet is an option which we used and would recommend. The staff was able to get our car quickly when requested. We had a concern on our 2nd night with smelling smoke in which we contacted the desk. They said they would send someone up to investigate, However there was no follow up. After 20 minutes of still smelling smoke in our room and in the hallway, I contacted the desk and they asked to remind them of our concern. At that point they contacted maintenance who said they checked our floor and “it seems like someone was cooking in their room.” We asked if they had confirmed the source and were told not to worry, the staff does regular fire checks. Hopefully that was true, all turn d out well but it was a little unnerving. We’ve stayed at this property in the past without any issues.
Stayed 2 nights in Mar 2025

4/10 Poor

Mark

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Amenities, property conditions & facilities
The pictures are very deceiving. The fitness center was down the restrooms near the eating location for breakfast was down the shower hardly drained. The shower handle did not work. It was hard to get hot water with a broken shower handle. The parking lot was under construction so you couldn’t self park and had to rely on valet. To their credit, the valet was complementary as you would hope.
Stayed 2 nights in Mar 2025

4/10 Poor

Georgia

There was no hot water on the first morning when I went to take a shower. The person at the front desk said it would warm up if I let it run about 20 minutes. The same was true the second day. In the evening there was hot water on both of those days. It was fixed for the third and fourth days after I spoke to someone at the front desk who then contacted engineering to take care of things. The property is gradually updating their facilities. Make sure you check with staff the day before to make sure you are in part of the building that has already been upgraded so will have hot water in the morning. On my last evening while I was brushing my teeth, a cockroach wandered into the bathroom. When I told the front desk person the day after, she asked why I didn't call down to let someone know. It's not clear what she thought anyone could have done by coming up to my room to see the dead cockroach. A better thing for her to day is that she will notify management immediately. I had to recommend that to her.
Stayed 4 nights in Mar 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 3 nights in Feb 2025

8/10 Good

kristin

Liked: Cleanliness, staff & service
Great location for my needs. Quiet and clean price was right as well.
Stayed 2 nights in Mar 2025

8/10 Good

Richcard

Stayed 1 night in Mar 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
It was an ok stay.. Just lots of dust and the water in the bathroom was terrible. Barely any hot water and the faucet was broken. I called the front desk and nobody answered
Stayed 1 night in Mar 2025

10/10 Excellent

Jose

Stayed 1 night in Nov 2024

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Ruby is very helpful and friendly. Thank you!
Stayed 5 nights in Feb 2025

2/10 Terrible

Matthew

Disliked: Cleanliness
Stayed 1 night in Feb 2025

2/10 Terrible

Erinn

Disliked: Property conditions & facilities, room comfort

Its a definite No for my next visit

Parking was down the street in a dark parking lot and valet waa not used because the attendant was never at their post for my two day stay. The restaurant was amazing the food chefs kiss. The bartender and staff were very inviting and a joy. The room though not so good as the tub didnt drain and the wall mirror fell off the wall.
Stayed 2 nights in Feb 2025

4/10 Poor

Gretchen

Stayed 1 night in Feb 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The parking garage is closed for renovation , the hotel website never mentions that. The hotel does offer free valet parking. The issue is if you forego the valet, you are forced to park at the TD Bank parking lot. The parking lot and surrounding sidewalks are packed with 3 inches of ice, very dangerous to walk. I walked into the bar at 10:30 pm and was told last call was already called. You would think that they would have had the garage renovated before the winter weather set in. I guess all this doesn't matter if you're staying there in July.
Stayed 1 night in Feb 2025

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