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DoubleTree by Hilton Hotel Portland

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Portland

Indoor pool
Lobby
Meeting facility
Reception
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
363 Maine Mall Rd, South Portland, ME, 04106
  • Place, Maine Mall
    ‪2 min walk‬
  • Place, Thompson's Point
    ‪6 min drive‬
  • Place, Maine Medical Center
    ‪7 min drive‬
  • Airport, Portland, ME (PWM-Portland Intl. Jetport)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

8.6 out of 10
Excellent
(146 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 King Bed

8.6 out of 10
Excellent
(81 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 Double Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 Double Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Executive Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Reception
Tru by Hilton Portland Airport Area
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,576 reviews
The price is €76
includes taxes & fees
9 Nov - 10 Nov
Tru by Hilton Portland Airport Area

About this property

DoubleTree by Hilton Hotel Portland

Hotel with free parking, steps from Maine Mall
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
DoubleTree by Hilton Hotel Portland offers 220 air-conditioned accommodations with safes and complimentary weekday newspapers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bathrobes, and hair dryers. This South Portland hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of DoubleTree by Hilton Hotel Portland's great location. During your stay, you're just a quick walk from Maine Mall. Free WiFi in public areas, free self parking, and a free roundtrip airport shuttle are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served weekends for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have good things to say about the accommodations for the comfy beds and overall comfort
  • Steps from Maine Mall and 8 minutes by car from Thompson's Point
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
DoubleTree by Hilton Hotel Portland offers its guests an indoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at DoubleTree by Hilton Hotel Portland. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This South Portland hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekends from 7:00 AM and 11:00 AM.
Blue Wave Grille - This restaurant serves breakfast, lunch, dinner, and light fare.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekend buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Blue Wave Grille

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 1973
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 per person
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Guests with pets must sign a waiver upon arrival. The pet's weight must be included in guests' reservation information.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Portland
DoubleTree Hilton Portland
DoubleTree By Hilton Hotel Portland, ME South Portland, Maine
Doubletree By Hilton Portland
DoubleTree by Hilton Hotel Portland Hotel
DoubleTree by Hilton Hotel Portland South Portland
DoubleTree by Hilton Hotel Portland Hotel South Portland

DoubleTree by Hilton Hotel Portland Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 600 out of 1282 reviews
Rating 8 - Good. 296 out of 1282 reviews
Rating 6 - Okay. 167 out of 1282 reviews
Rating 4 - Poor. 108 out of 1282 reviews
Rating 2 - Terrible. 111 out of 1282 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tanaz

Travelled with family
Liked: Cleanliness, staff & service
The TV did not work and the rooms were not cleaned while we were out. The staff was friendly and extremely helpful.
Stayed 2 nights in Jul 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
All the fixings for coffee but no coffee maker toilet handle fell apart had to fix myself
Stayed 1 night in Jul 2025

2/10 Terrible

Sarin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice location
Stayed 1 night in Jul 2025

8/10 Good

Ashley

Liked: Staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Traci

Stayed 2 nights in Jul 2025

6/10 Okay

Michael

Travelled with family
Disliked: Cleanliness, staff & service

Not a four-star hotel

Definitely not a four-star hotel. Massive line at check in, no towels or toilet paper in bathroom when we arrived, and no daily room cleaning. Location is convenient and pool was a nice amenity.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ngai Ming

Stayed 2 nights in Jul 2025

2/10 Terrible

Kirt

Expedia totally screwed up our reservation and we spent an hour on the phone with you trying to get it straightened out. We will never use you again!
Stayed 2 nights in Jul 2025

6/10 Okay

Jullie

Travelled with family
The room was dated. Not so all like the pictures online. The toilet was a kids toilet and the shower was not the cleanest.
Stayed 5 nights in Jul 2025

8/10 Good

arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property and very convenient to the airport breakfast was too limited
Stayed 1 night in Jul 2025

4/10 Poor

judith

Disliked: Property conditions & facilities
Room needs updating. Rug torn, poor lighting, bath towels in shreds, mold in tub. Poor service. NOT maintained to normal Hilton standards. People at front desk friendly and helpful.
Stayed 3 nights in Jul 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was not at all helpful, verging on rude. On the second day, we got back to our room mid-afternoon and found that it had not yet been made up. Our friends did not have staff come to make up their room until 5:00pm. The so-called "dining room" and bar were uninviting, to put it mildly. The elevator service was terrible.
Stayed 2 nights in Jul 2025

10/10 Excellent

Tova

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Lindy Niermann, Chas

Travelled with family
Disliked: Amenities
Wow! Looks like this owner answers poor reviews nicely- and then does nothing. Do not expect this hotel to be like a Hilton- in anyway. Never did see a housekeeper. Towels are a “ luxury “ and you must ask for them at the front desk, as we also had to ask for shampoo and conditioner. This kind of hotel can really wreck a vacation. I heard the Holiday Inn was great. Bar staff was great as complimentary ride to airport. Beds were wonderful. $375. a night ? Really?
Stayed 3 nights in Jul 2025

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, room comfort

what was good

Clean and good beds
Stayed 1 night in Jul 2025

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service
... good location, short (15 min) drive to Old Port and Harbor, close to airport, staff was friendly and helpful, room was clean, beds were comfortable, plenty of parking. ... hotel common areas a bit dated, restaurant was not open for lunch, bar menu selections for wine were limited to "would you like red or white" (only one bar option offered for each).
Stayed 2 nights in Jul 2025

10/10 Excellent

Santosh

Stayed 6 nights in Jul 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs
Stayed 2 nights in Jul 2025

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a weekend stay for a decent place to sleep. We were visiting family in Portland but overall it was great.
Stayed 2 nights in Jul 2025

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was adequate. Room was was extremely hot when we arrived, ac was not turned on and took hours to cool the room. Hotel is in a very convenient area.
Stayed 1 night in Jul 2025

6/10 Okay

amy

Travelled with group
Liked: Room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Randy

Stayed 2 nights in Jul 2025

4/10 Poor

Joshua, Christiansburg

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stuck in the elevator twice—one other time it didn’t close the doors at all. Found old dog food on the floor in my room. Staff wouldn’t send the airport shuttle until I promised them I had my bags in hand so they wouldn’t have to wait. Views of a CarMax parking lot. Not typical Doubletree quality for the price.
Stayed 2 nights in Jul 2025

2/10 Terrible

Jonah

Disliked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Christopher

Stayed 2 nights in Jul 2025