4/10 Poor
Donald
Travelled with pets, Travelled with partner
4 Aug 2025
Liked: Staff & service, amenities, property conditions & facilities
Well I booked a room, 107 #a few days ahead of time, well me and my honey got there to the room, they tell me at the front desk that or carpet is wet where the air conditioner is because I guess the air conditioner was leaking out on to the floor and leaking it was doing because the floor remains soaked for the entire weekend, Friday and Saturday that I had the room booked for, I had to keep putting towels down on the floor to soak up the water, also had the walk over the wet towels to get into bed, dry off my feet before I got under the covers with another towel, then by Saturday the room started to stink from that wet carpet and the room smelled terrible all day and all night Saturday we couldn't wait to get out of that room and go back home! Our stay there was horrible! I told the woman at the front desk that we would like a refund on that room back to my debit card, she is supposed to be getting me in contact with the manager of that hotel, but so far I have heard nothing back. I need for somebody to get in contact with me, very soon about this matter okay. I want a refund for that room. Want somebody to get back with me please.
Donald
Stayed 2 nights in Aug 2025