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JW Marriott San Francisco Union Square

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Photo gallery for JW Marriott San Francisco Union Square

A woman sitting at a table with a drink, in a modern interior with abstract sculptures and indoor plants.
Exterior
A modern living room with a fireplace, two sofas, a coffee table, and decorative lighting.
A checkered floor, a reception desk, and a chandelier in a modern lobby.
A modern hotel room with a sectional sofa, a patterned armchair, a glass coffee table, and a flat-screen TV.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
515 Mason Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Place, SF Masonic Auditorium
    ‪5 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed

A hotel room with a large window offering a city view, a bed with white linens, a red upholstered bench, a chair, and a table.

Room, 1 King Bed

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

A modern hotel room with a patterned sofa, a small round table, a desk with a chair, and a large window with curtains.

Studio Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(7 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a small table, and a large mirror.

Room, 2 Queen Beds

8.8 out of 10
Excellent
(39 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk with a lamp, a chair, a small table, and a view of the outdoors through sheer curtains.

Room, 1 King Bed

9.6 out of 10
Exceptional
(53 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

A hotel room with a large window offering a city view, a bed with white linens, a red upholstered bench, a chair, and a table.

Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(15 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

A hotel room with two beds, a desk, a chair, a small table, and a large window with curtains.

Room, 2 Queen Beds, City View

9.6 out of 10
Exceptional
(11 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

A hotel room with a large window offering a city view, a bed with white linens, a red upholstered bench, a chair, and a table.

Room, 2 Queen Beds

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a TV, a desk with a chair, and a view of the city.

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

A hotel room with two beds, a desk, a chair, a small table, and a large mirror.

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

A hotel room with two beds, a desk, a chair, a small table, and a large window with curtains.

Room, 2 Queen Beds (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

A hotel room with a large bed, a TV, a desk with a chair, and a view of the city through the windows.

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

A hotel room with a large bed, a TV, a desk with a chair, and a view of the city through the windows.

Room, 1 King Bed (Hearing Accessible)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

A hotel room with a large bed, a TV, a desk with a chair, and a view of the city through the windows.

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

A hotel room with a large bed, a TV, a desk with a chair, and a view of the city through the windows.

Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View (Hearing Accessible)

A hotel room with a large bed, a desk with a lamp, a chair, a small table, and a view of the outdoors through sheer curtains.

Room, 1 King Bed, City View (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • City view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View (Hearing Accessible)

A hotel room with two beds, a desk, a chair, a small table, and a large window with curtains.

Room, 2 Queen Beds, City View (Hearing Accessible)

  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom

A modern hotel room with a sectional sofa, a patterned armchair, a glass coffee table, and a flat-screen TV.

Presidential Suite, 1 Bedroom

  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

JW Marriott San Francisco Union Square

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and conference space. Housekeeping is available on request.
JW Marriott San Francisco Union Square offers 344 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium cable channels and Netflix. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries.

This San Francisco hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

JW Marriott San Francisco Union Square's great location gets high marks from our customers. During your stay, you're just a quick walk from Union Square. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi in some public areas
  • Enjoy Californian cuisine while dining at Level III Restaurant
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and wedding services
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute walk from Union Square and 15 minutes by foot from Moscone Convention Center
  • Pets welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4352 square feet (404 square meters) and includes conference space. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the luxury JW Marriott San Francisco Union Square. The hotel can provide wedding services and tour/ticket assistance. Parking is available for a fee.

This 4.5-star San Francisco hotel is smoke free.

Level III Restaurant - This restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Level III Bar - This bar specializes in Californian cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 84 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Level III Bar
  • Level III Restaurant

Things to do

  • 24-hour gym
  • Bicycle storage

Family friendly

  • Grocery/convenience store
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • 4,352 square feet of conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (85 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (91 centimetre wide)

More

  • 1 building
  • 21 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1987
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 44.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 17.95 per day (rates may vary)
  • Valet parking fee: USD 84 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Hotel San Francisco Union Square
JW Marriott San Francisco Union Square
Jw Marriott San Francisco Union Square Hotel San Francisco
Marriott San Francisco
Pan Pacific Hotel San Francisco
San Francisco Jw Marriott
JW Marriott San Francisco Union Square Hotel
JW Marriott San Francisco Union Square Hotel
JW Marriott San Francisco Union Square San Francisco
JW Marriott San Francisco Union Square Hotel San Francisco

JW Marriott San Francisco Union Square Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 661 out of 1001 reviews
Rating 8 - Good. 189 out of 1001 reviews
Rating 6 - Okay. 84 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel has the perfect location but should have a Michelin star restaurant or at least a Morton’s level restaurant
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, shout out to Bianka for starting our stay with such a warm welcome. Clean, spacious room and lobby. Level III served excellent food - great staff there as well. Loved the location of the hotel. There are overnight parking garages right across the street for $40/night. Would stay here again.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Valet parking was quick and easy. Plenty of shops, restaurants and attractions nearby. Anthony was extremely helpful when checking us in and out.
Stayed 1 night in Mar 2026
Verified

8/10 Good

I. Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't use the bar. Breakfast items extremely pricey. Waitress was excellent.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Joyce

Liked: Cleanliness, staff & service
We did not partake of these amenities!
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and amenities
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Kary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay close to everything
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, quiet, great location and service!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Anne

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Whenever I make a trip to San again, I will definitely be staying there
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service
Great location!
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Payal

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good.. have been in better JW Marriott properties around the world.
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Preyanuch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very clean. Pristine rooms with a spacious bathroom.. The bed was also very comfortable however, for a hotel in this category, we felt it lacked some amenities and atmosphere .there wasn’t much happening in the hotel and many things seemed to close quite early. Our room was supposed to have a city view, but it almost faced another apartment building. We also tried the Hotel breakfast one morning and found it quite pricey. Overall comfortable stay in great location, but it didn’t fully meet expectations for this level of Hotel.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Drexel W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property will stay here again.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

This hotel was top-notch. The staff was efficient and friendly. My wife and I were here as part of a family gathering.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Thuvan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very enjoyed this place, the hotel is very clean and beautiful. The staff are nice and helpful.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

JEROME TARIK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Midori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Staff were extremely nice and welcoming. Beautiful property.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ryan

Liked: Amenities
Great stay
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Bassel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay with pleasant staff
Stayed 1 night in Mar 2025