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Kimpton Hotel Enso by IHG

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Thai cuisine
Exterior
Room, 1 King Bed, City View
Terrace/patio
Room, 1 King Bed, Balcony, Corner | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
1800 Sutter St, San Francisco, CA, 94115
  • Place, The Fillmore
    ‪5 min walk‬
  • Place, Van Ness Avenue
    ‪11 min walk‬
  • Place, The Regency Ballroom
    ‪13 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 2 Queen Beds

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | View from room

Room, 2 Queen Beds, City View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | View from room

Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio

Room, 1 King Bed, Patio

Room, 1 King Bed, Patio

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Essential)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room (Essential)

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Patio (Mobility)

Courtyard view

Room, 1 King Bed, Accessible, Patio (Mobility)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Corner (Mobility)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Corner (Mobility)

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Mobility)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible (Mobility)

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Corner

Room, 1 King Bed, Balcony, Corner | View from room

Room, 1 King Bed, Balcony, Corner

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner (Spa)

Room, 1 King Bed, Corner (Spa)

Room, 1 King Bed, Corner (Spa)

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Kimpton Hotel Enso by IHG

This smoke-free hotel features a restaurant, a fitness center, and a snack bar/deli. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include self parking, coffee/tea in a common area, and free use of bicycles. Housekeeping is available on request.
Kimpton Hotel Enso by IHG offers 131 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature Frette Italian sheets and premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This San Francisco hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and complimentary bicycles.
Kimpton Hotel Enso by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from California Pacific Medical Center: Pacific Campus. You'll find features like free WiFi in public areas and a free manager's reception, plus a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy Thai cuisine while dining at Hed 11
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of California Pacific Medical Center: Pacific Campus and The Fillmore
  • Pets welcome for free
  • Pet-friendly amenities are available, including food and water bowls
Kimpton Hotel Enso by IHG offers its guests a fitness center and complimentary bicycles. Along with a restaurant, there's a snack bar/deli on site. A free manager's reception is offered daily. WiFi is free in public spaces.

A terrace, a vending machine, and coffee/tea in a common area are also featured at Kimpton Hotel Enso by IHG. Parking is available for a fee. A complete renovation of Kimpton Hotel Enso by IHG was completed in October 2022.

This 4-star San Francisco hotel is smoke free.

The hotel hosts a free manager's reception daily.
Hed 11 - This restaurant specializes in Thai cuisine and serves dinner only.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (USD 55.86 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Hed 11

Things to do

  • Free bicycle rentals
  • Gym

Family friendly

  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1975
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Renovated entire property - October 2022
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 1.16 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 55.86 per day (in/out privileges)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Kimpton Hotel Enso by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1003 reviews
Rating 8 - Good. 230 out of 1003 reviews
Rating 6 - Okay. 85 out of 1003 reviews
Rating 4 - Poor. 26 out of 1003 reviews
Rating 2 - Terrible. 19 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel! The room was tiny though.
Stayed 2 nights in Nov 2025

10/10 Excellent

Susan

Stayed 1 night in Feb 2026

10/10 Excellent

Helen

Stayed 2 nights in Feb 2026

10/10 Excellent

Kenneth

Stayed 1 night in Jan 2026

10/10 Excellent

HOWARD

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent room, excellent staff. Our SF hotel when we visit that great city.
Stayed 3 nights in Jan 2026

10/10 Excellent

Pauline

Stayed 1 night in Jan 2026

10/10 Excellent

Angelina

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean room, close to everything
Stayed 4 nights in Jan 2026

6/10 Okay

Jed

Liked: Cleanliness, staff & service, amenities
Nice hotel. Great location. Friendly staff 1) the WiFi barely barely works (like 1% of what you'd expect 2) the room smelled (smoker before me?) 3) walls paper thin, you can hear every person walking by (nothing you can do about that)
Stayed 1 night in Jan 2026

8/10 Good

Ricki

Stayed 1 night in Jan 2026

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities
Yes, this property is not as “luxurious” as other Kimpton properties but it is TOTALLY worth the location. Quiet neighborhood, lots of food options and you don’t have to deal with hobos, drug addicts and human feces like you would in the downtown/SOMA area. Union St and shopping is a nice walk over the hill and an easy, convenient bus stop that takes you right to the Ferry Bldg is across the street. I only wish it had a TV with streaming options. Nobody does cable anymore!
Stayed 3 nights in Jan 2026

10/10 Excellent

Keon

Stayed 1 night in Dec 2025

4/10 Poor

Melissa

Disliked: Amenities
Room was clean, good location, parking easy. The walls are super thin, I didn’t get any sleep. I could hear EVERYTHING happening in the room next to us. I am not a light or sensitive sleeper. It was the worst hotel experience I’ve ever had. We live in the bay area and just wanted a cozy night in the city. I would not book this hotel again.
Stayed 1 night in Jan 2026

10/10 Excellent

Maeve

Liked: Cleanliness, amenities, property conditions & facilities
Great location; incredible stay. Entire staff was super friendly and helpful. Room was impeccable in amenities and cleanliness. I’ve stayed in other Kimptons and the Esno did not disappoint.
Stayed 2 nights in Dec 2025

10/10 Excellent

Camilla

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel, perfect Location
Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean, staff friendly and helpful and location was perfect for our needs.
Stayed 1 night in Jan 2026

6/10 Okay

Kimberly D.

Travelled with partner
Disliked: Cleanliness
Friendly Staff. Location not what I expected. Hotel a little old, needs some updating.
Stayed 3 nights in Oct 2025

10/10 Excellent

Derrick

Stayed 2 nights in Dec 2025

10/10 Excellent

Kaoru

We were comfortable at 68 degrees. The room was as pictured, staff were friendly and being in Japantown was great fun.
Stayed 1 night in Dec 2025

10/10 Excellent

Pahoua

Stayed 1 night in Dec 2025

10/10 Excellent

James Michael

Liked: Cleanliness, amenities, property conditions & facilities
Good location, modern room and spacious
Stayed 1 night in Dec 2025

10/10 Excellent

Donna, Portland

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean and spacious rooms.
Stayed 1 night in Dec 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
Nice room, really comfy bed, love the Japan Town location
Stayed 1 night in Dec 2025

10/10 Excellent

Analea, Sacramento

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff. Room was ready early. Location is so great, literally overlooking mall in Japantown. Rooms lovely, warm and inviting. Not a single complaint.
Stayed 1 night in Dec 2025

8/10 Good

Kelly

The hotel is clean and nicely decorated. The parking is easy, although we noticed it did fill up and charging stations were sometimes occupied by non-EVs. The beds are very comfortable. The staff is friendly. They offer a charming hot chocolate bar with morning coffee.
Stayed 2 nights in Dec 2025

10/10 Excellent

Diane

Stayed 1 night in Dec 2025