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SureStay by Best Western San Francisco Marina District

2.5 star property

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Photo gallery for SureStay by Best Western San Francisco Marina District

1 bedroom, in-room safe, desk, laptop workspace
Reception
1 bedroom, in-room safe, desk, laptop workspace
Lobby
Free daily continental breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Laundry
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
1940 Lombard St, San Francisco, CA, 94123
  • Ghirardelli Square
    ‪13 min walk‬
  • Lombard Street
    ‪16 min walk‬
  • Presidio of San Francisco
    ‪16 min walk‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay by Best Western San Francisco Marina District

Hotel with free breakfast, near Fort Mason
Along with a microwave in a common area, this smoke-free hotel has concierge services and dry cleaning. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour front desk, express check-out, and tour/ticket assistance.
SureStay by Best Western San Francisco Marina District offers 37 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Televisions come with premium satellite channels and Netflix. Bathrooms include shower/tub combinations and hair dryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at SureStay by Best Western San Francisco Marina District. During your stay, you're just a quick walk from Chestnut Street. Free breakfast, free WiFi in public areas, and dry cleaning service are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 12 minutes by foot from Fort Mason and a 2-minute drive from Presidio of San Francisco
Free breakfast is served daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and concierge services are also featured at SureStay by Best Western San Francisco Marina District. A complete renovation of SureStay by Best Western San Francisco Marina District was completed in January 2024.

This San Francisco hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.
Room service (during limited hours) is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 1960
  • Eco-friendly cleaning products used
  • Renovated entire property - January 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Howard Johnson Hotel San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson by Wyndham San Francisco Marina District
SureStay by Best Western San Francisco Marina District Hotel
Hotel Howard Johnson by Wyndham San Francisco Marina District
Howard Johnson Wyndham Hotel
Howard Johnson Wyndham

SureStay by Best Western San Francisco Marina District Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 146 out of 435 reviews
Rating 8 - Good. 144 out of 435 reviews
Rating 6 - Okay. 77 out of 435 reviews
Rating 4 - Poor. 46 out of 435 reviews
Rating 2 - Terrible. 22 out of 435 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are thin, we can hear other guests talking. Otherwise everything else is great. Comfortable bed, good shower, friendly staff and perfect location near all the restaurants and shops on the Pier (about 20-30 min walk).
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Would repeat!

I will repeat. Very good location / neighborhood. I very much enjoyed the waterfront just a few short walks away from the hotel. To my surprise, housekeeping was performed each day of my stay. The reception staff is welcoming and wonderful. Should I find my way back in SF, I would not mind at all staying at this facility if the price is right like it was this time around.
Stayed 2 nights in May 2025

10/10 Excellent

David

Stayed 1 night in May 2025

6/10 Okay

Jai

Travelled with family
Liked: Staff & service
The hotel is located well on Lombard st. Lots of dinning options very close by. Easy public transport options close by. Staff were easy to deal with and talk too. Hotel parking is free if at property early enough which is very convenient. Request to stay at back of building. Very loud if near stairs or road due to baggage banging on stairs and tiles, guests talking loud after good night out and just general road noise. Bed was comfortable except pillows are like lounge cushions and near non existent as a pillow. Take your own if you can. Towels were like tea towels, very thin and hard to dry yourself properly. Very good sized fridge for use in room. Overall property value is very good representation.
Stayed 2 nights in May 2025

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property could do with a little upgrade, but we were there to enjoy the city, so the room itself was spacious enough, and the bed was comfortable. Parking is limited on first come basis. We didn’t have a car, but it is very convenient to get an Uber or trying out the autonomous driving vehicles was super cool. About 30 mins walking distance to Presidio Park and Fisherman’s Wharf. Nice little convenient store across the street and a very good Indian restaurant few doors down.
Stayed 3 nights in May 2025

8/10 Good

Hollie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great two night stay at this hotel. The room looked like it had recently been modernised and was very clean. The reception/breakfast area was a bit more dated, but was fine. The area is nice and safe and it's possible to walk to areas for sightseeing/dining. There are also many bus stops along this road, making it easy to get around. Overall, I would recommend, its a bargain for the location!
Stayed 2 nights in Apr 2025

2/10 Terrible

Rita

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Rohit

Stayed 1 night in May 2025

10/10 Excellent

Octavio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not expecting the long halls with room but I was gladly surprise with the quietness of the place. It was good I got at a time when there was a parking spot free for us. The only suggestion I have for this place: let potential clients to know that parking is limited and, moreover, let us know what kind of options are there available. But we did enjoy the place, very convenient for everything we needed to do and enjoy. Thanks!
Stayed 1 night in May 2025

8/10 Good

Nardin

Liked: Cleanliness, staff & service
Clean room, friendly staff, close to many attractions if willing to walk. Limited parking so would not rely on this as an option. Opening to rooms is accessible to everyone on the street - locked gate would be preferred but seems like this is the pattern across many of the hotels in that area. Bathroom a bit old with some cracks in the wall but not dirty.
Stayed 3 nights in Apr 2025

6/10 Okay

Laurie

Travelled with family
Disliked: Staff & service

Just okay stay

Toilet seat was cracked and loose and had to be noticed by the cleaning staff. Parking was first come first serve without enough spaces for everyone. This is not revealed in the app. Bathroom very outdated. Staff not very helpful.
Stayed 2 nights in Apr 2025

8/10 Good

Nena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We chose this hotel based on other SureStays, cleanliness was good, space is good, however, it showed “parking available” but no mention of parking spots being very limited and staff having priority over guests for parking. We arrived very late at night and had to park a long distance away from the hotel. No elevation available (not handicap friendly) so we have to carry big luggage up the stairs. This should be mentioned
Stayed 3 nights in Apr 2025

8/10 Good

Johnny

Stayed 4 nights in Apr 2025

8/10 Good

Daniel Maurice,André

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and close to allot of the attractions
Stayed 4 nights in Apr 2025

6/10 Okay

Krystyna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Got everything we expected from a two star hotel. Room was as shown on picture, it was clean but bathroom needs a repair. Good safe place to spend few nights there.
Stayed 3 nights in Apr 2025

4/10 Poor

Victor, Fresno

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paper thin walls and floors! Inconsiderate housekeeping staff cleaning outside at 7:00am banging and clanging stair railings with brooms and loud music. No elevator to carry luggage.
Stayed 2 nights in Apr 2025

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need more trash can. It wouldn't be bad if they left more towels and pillows.
Stayed 3 nights in Apr 2025

10/10 Excellent

CATALIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

YING

Stayed 2 nights in Apr 2025

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

ANGELICA

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We would not stay here due to the parking situation. The hotel room is clean. I like the 2 beds if you have a family but the disadvantage is you can hear everything outside. It's convenient if you want to be close to tourist places but for me it was very noisy. Oh and parking is so limited! The spaces are small..its more convenient to uber. The front staff could be more friendly. The continental breakfast is good. Pros lots of yummy restaurants around. Pier 39 is only a 10min drive. The front staff called to see if everything in the room was ok. Our family said they would prefer staying elsewhere next time.
Stayed 1 night in Apr 2025

8/10 Good

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful great stay
Stayed 1 night in Jan 2025

6/10 Okay

Jacqueline S.

Travelled with family
Gum stuck to the wall, ripped and stained curtains, large gap under door, light shining through door frame, parking
Stayed 3 nights in Apr 2025

8/10 Good

Raquel, Hollister

Liked: Cleanliness
Disliked: Property conditions & facilities
It was a little scary
Stayed 2 nights in Feb 2025