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SureStay by Best Western San Francisco Marina District

2.5 star property

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Photo gallery for SureStay by Best Western San Francisco Marina District

In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
Reception
Free daily continental breakfast
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
1940 Lombard St, San Francisco, CA, 94123
  • Place, Chestnut Street
    ‪3 min walk‬
  • Place, Fort Mason
    ‪10 min walk‬
  • Place, Lombard Street
    ‪16 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(16 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(20 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Accessible-1 Queen, Mobility Accessible, Communication Assistance, Roll in Shower, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Accessible-1 Double, Mobility Accessible, Communication Assistance, Bathtub, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Sofabed, Fireplace, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

King Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

2 Double Beds, Non-Smoking, Microwave and Refrigerator

  • Sleeps 4

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About this property

SureStay by Best Western San Francisco Marina District

Along with a microwave in a common area, this smoke-free hotel has concierge services and dry cleaning. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour front desk, express check-out, and tour/ticket assistance.
SureStay by Best Western San Francisco Marina District offers 37 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Televisions come with premium satellite channels and Netflix. Bathrooms include shower/tub combinations and hair dryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at SureStay by Best Western San Francisco Marina District. During your stay, you're just a quick walk from Chestnut Street. Free breakfast, free WiFi in public areas, and dry cleaning service are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 11 minutes by foot from Fort Mason and a 2-minute drive from Lombard Street
Free breakfast is served daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and concierge services are also featured at SureStay by Best Western San Francisco Marina District. A complete renovation of SureStay by Best Western San Francisco Marina District was completed in January 2024.

This San Francisco hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 1960
  • Eco-friendly cleaning products used
  • Renovated entire property - January 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with premium cable/satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Howard Johnson Hotel San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson by Wyndham San Francisco Marina District
SureStay by Best Western San Francisco Marina District Hotel
Hotel Howard Johnson by Wyndham San Francisco Marina District
Howard Johnson Wyndham Hotel
Howard Johnson Wyndham

SureStay by Best Western San Francisco Marina District Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 218 out of 599 reviews
Rating 8 - Good. 181 out of 599 reviews
Rating 6 - Okay. 105 out of 599 reviews
Rating 4 - Poor. 64 out of 599 reviews
Rating 2 - Terrible. 31 out of 599 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

rosa

Stayed 2 nights in Jan 2026

10/10 Excellent

Raquel

Stayed 1 night in Dec 2025

10/10 Excellent

PING

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 1 night in Dec 2025

2/10 Terrible

Graciela

Stayed 2 nights in Dec 2025

2/10 Terrible

Daniel

Stayed 1 night in Dec 2025

4/10 Poor

dana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Waffles, coffee and water. Thats breakfast. The rooms were clean but was very damp and musky. You hear everything outside your room and the rooms next to you. I didnt feel safe staying here. Parking is extremely limited. First come fist serve. Probably around 10 spots. Definitely not what i expected.
Stayed 2 nights in Dec 2025

10/10 Excellent

love

Liked: Cleanliness, amenities, property conditions & facilities
Clean room .. safe parking
Stayed 1 night in Dec 2025

10/10 Excellent

Candis, Petaluma

Liked: Cleanliness, property conditions & facilities
The only surprise for us was that parking was not guaranteed. But otherwise a clean comfy simple room. Fresh waffles in the morning was nice!
Stayed 1 night in Dec 2025

10/10 Excellent

Eve

Stayed 1 night in Dec 2025

10/10 Excellent

Sarah

The staff here are great! Super convenient location, it’s really nice to have parking for free, and the rooms are great for what you need to relax at night after visiting the city. The prices are also decent. Overall, it’s great. I’ll be staying here again next time I’m in town!
Stayed 2 nights in Dec 2025

6/10 Okay

Nika

Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was ok but I called about parking and they said it was available and failed to mention it is limited parking so I had to park on a busy street. Also, the water in the shower would not get hot so I had to take luke warm showers so just be mindful of these two things when booking.
Stayed 2 nights in Dec 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
N/A
Stayed 2 nights in Dec 2025

2/10 Terrible

Monaam

Stayed 1 night in Dec 2025

10/10 Excellent

Ceasar

Stayed 1 night in Dec 2025

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 6 nights in Dec 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the best kept secret in SF. Immaculate clean rooms. Free parking. Excellent location to everything and Puja at the front desk is a warm, happy host willing to go above and beyond to make your stay perfect. Can’t say enough about this hotel. I will be back soon!
Stayed 1 night in Dec 2025

10/10 Excellent

Pooja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was small, but a nice spot for a weekend trip!
Stayed 3 nights in Dec 2025

10/10 Excellent

Melanie

Stayed 1 night in Nov 2025

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service! Honestly the smartest move for a comfortable and affordable stay in San Francisco. Night shift and morning shift both very welcoming and friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Mujeeb urahman

Stayed 1 night in Dec 2025

10/10 Excellent

nadje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great options for breakfast. The service was exceptional. Gave me a great room smelt great and was clean. The staff are greet very attentive. Thank you so much. You guys save my life and don’t even know it.
Stayed 3 nights in Dec 2025

8/10 Good

Mateo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was very friendly and the location is fantastic for being near many attractions and freeway accessibility. The room was clean and the continental breakfast was nice and fairly healthy! My kids enjoyed the waffle bar. We found the hotel layout interesting, but the parking is definitely the biggest drawback, as it is painfully limited as are the options for parking elsewhere/. However, this is common in The City. Overall, we enjoyed our stay and recommend this location for travelers!
Stayed 3 nights in Nov 2025

10/10 Excellent

jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities
great room
Stayed 1 night in Nov 2025

4/10 Poor

Nathan

Stayed 2 nights in Nov 2025

6/10 Okay

Noelia

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I gave a 3 because of the location, but the thruth is that we were not happy. Extremely way too noisy at night, not because of the city but because of the other guests, running and slamming doors! First come first parking with only 5 spots available! Basic breakfast, which it’s fine. Room ok, very basic too.
Stayed 2 nights in Nov 2025

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