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The Catrina Hotel

2.5 star property

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Photo gallery for The Catrina Hotel

Exterior
Terrace/patio
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
2110 S El Camino Real, San Mateo, CA, 94403
  • Place, San Mateo County Event Center
    ‪13 min walk‬
  • Place, Hillsdale Shopping Center
    ‪19 min walk‬
  • Place, San Francisco Bay
    ‪4 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(46 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(28 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(13 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About this property

The Catrina Hotel

Hotel with free parking, near San Mateo County Event Center
Laundry facilities, a 24-hour front desk, and express check-in are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out.
The Catrina Hotel offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Beds feature memory foam mattresses. 55-inch Smart televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries.

Our customers tell us they enjoy the helpful staff at The Catrina Hotel. During your stay, you'll be within walking distance of San Mateo County Event Center. Enjoy features like free WiFi in public areas and free self parking, plus laundry facilities.
  • Free WiFi
  • Free self parking
  • Amenities include laundry facilities and a terrace
  • Just a 3-minute drive from San Mateo County Event Center and a few minutes from San Francisco Bay
  • Dogs welcome for a fee (restrictions apply)
As a guest of The Catrina Hotel, you'll find a terrace, laundry facilities, and express check-in. WiFi is free in public spaces. Free self parking is available.

This San Mateo hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (86 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Raised toilet seat (46 centimetre high)
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Catrina by Kasa
The Catrina Hotel Hotel
The Catrina Hotel by Kasa
Kasa The Catrina San Mateo
The Catrina Hotel San Mateo
The Catrina Hotel Hotel San Mateo

The Catrina Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 435 out of 902 reviews
Rating 8 - Good. 239 out of 902 reviews
Rating 6 - Okay. 112 out of 902 reviews
Rating 4 - Poor. 51 out of 902 reviews
Rating 2 - Terrible. 65 out of 902 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Disliked: Cleanliness

Poor drainage.

Convenient virtual check-in/out. Only thing my shower was not draining at all! I'd be showering with feet submerged in dirty water. I asked for that to be fixed twice but nothing happened. Also, the sheets and towels were worn out and dingy looking with stains.
Stayed 5 nights in Aug 2025

8/10 Good

Armando

Liked: Amenities
.
Stayed 1 night in Aug 2025

2/10 Terrible

Fola

Stayed 1 night in Jul 2025

10/10 Excellent

Juan Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Room was clean and comfortable. Check in process was easy enough. However, it is motel style rooms, the hotel isn’t in the best area, there is no staffing and cars were pulling in and out through the evening which made it a little unsettling as I was going to bed
Stayed 1 night in Jul 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect budget hotel.
Stayed 3 nights in Aug 2025

8/10 Good

Daisy

Stayed 7 nights in Jul 2025

10/10 Excellent

Carl

Stayed 2 nights in Aug 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Rebecca

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
So far so good! Thank you!
Stayed 1 night in Aug 2025

8/10 Good

Glenn

Travelled with partner
Liked: Amenities
Bed was very comfortable. Hot water tea kettle didn’t work. Keurig also didn’t work. Would have liked 2 chairs. Small donuts were good in the morning.
Stayed 3 nights in Aug 2025

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Not a good place for disabled travelers

Do not stay here if you are disabled. I booked a king room with a desk, but needed a shower with a seat. I was told that I would get a queen size bed, but when I got there, was put in a room with a full size bed. Also, there was no desk, so I had to set my laptop up on a credenza, which afforded me no leg room. My concerns were not addressed.
Stayed 4 nights in Jul 2025

10/10 Excellent

lajuan

Stayed 2 nights in Jul 2025

6/10 Okay

Maryfrances

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service

Beware of good reviews

I booked this hotel because it was convenient to where I needed to be. I’m very familiar with the area and it appeared to have great reviews. Unfortunately there is no person on site you check in virtually. There is no staff on site that speaks English when you do find someone. There is no elevator. There are no ADA provisions. We had no one service our room the first day the second day there was no hot water. We had to work virtually to get moved to another room that was downstairs and had hot water unfortunately I will never stay here again, even though it is the most convenient to where I need to be
Stayed 4 nights in Jul 2025

8/10 Good

Casi

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Every time someone got a bed they would hit the sheet metal bed frame and the whole hotel could hear it. Not a good design for a hotel that’s supposed to be quiet.
Stayed 1 night in Jul 2025

10/10 Excellent

May Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient, comfortable updated motel

Really exceeded expectations here. Traditional motel that has been superbly updated and renovated. OK, so it’s expectation management, but it convenient, v comfortable and spacious. No food options, but plenty nearby. Would use again and recommended
Stayed 2 nights in Jul 2025

8/10 Good

Chad w

Stayed 3 nights in Jul 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern for an older building. Having heard so many horrible things about San Fransisco over the past 10 years i was surprised that the San Mateo area was as nice as it was.
Stayed 2 nights in Jul 2025

6/10 Okay

Alex

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Emily

Liked: Cleanliness
Stayed 1 night in Jun 2025

8/10 Good

Jennifer, berkeley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was fine. Bed was pretty comfortable and room is fine. But, the windows have no screens. Location is very good.
Stayed 2 nights in Jun 2025

2/10 Terrible

Eileen

Stayed 1 night in Jul 2025

4/10 Poor

Rachel

Stayed 1 night in Jul 2025

10/10 Excellent

Loris

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff very friendly and location of the property is so convenient
Stayed 4 nights in Jul 2025

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