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Hotel Valencia Santana Row

4.0 star property
VIP Access

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Photo gallery for Hotel Valencia Santana Row

Exterior
Property preview
Street view
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Room service

Explore the area

View in a map
355 Santana Row, San Jose, CA, 95128
  • Place, Silicon Valley
    ‪1 min walk‬
  • Place, Santana Row Shopping Center
    ‪3 min walk‬
  • Place, Winchester Mystery House
    ‪7 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪6 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Traditional Double Room

Traditional Double Room

Traditional Double Room

8.8 out of 10
Excellent
(17 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(9 reviews)
  • 33 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed

9.8 out of 10
Exceptional
(13 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(3 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Communication Room)

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed (Communication Room)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Valencia Santana Row

Mediterranean hotel with a fitness center and a rooftop terrace
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a rooftop terrace, and valet parking.
Hotel Valencia Santana Row offers 215 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
The shopping around Hotel Valencia Santana Row gets high marks from our customers. During your stay, you're just a quick walk from Santana Row Shopping Center. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Steps from Santana Row Shopping Center and 6 minutes by foot from Winchester Mystery House
  • Pets welcome for a fee
Hotel Valencia Santana Row offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center, 3 meeting rooms, and limo/town car service. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Valencia Santana Row. You'll have access to the health club at a partner property. Parking is available for a fee.

This Mediterranean San Jose hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 9:00 AM.
Hotel Valencia Santana Row has a restaurant on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Covered valet parking on site (USD 59.54 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 9:00 AM for a fee: USD 8 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2003
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch TV with premium channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Maximum 2 (weight limit: 70 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 for adults and USD 15 for children
  • Covered valet parking fee: USD 59.54 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Valencia
Hotel Valencia Santana Row
Hotel Valencia Santana Row San Jose
Santana Row Hotel
Santana Row Valencia
Santana Row Valencia Hotel
Valencia Hotel Santana Row
Valencia Santana Row
Valencia Santana Row Hotel
Valencia Santana Row San Jose
Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel
Hotel Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel San Jose

Hotel Valencia Santana Row Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 730 out of 1033 reviews
Rating 8 - Good. 167 out of 1033 reviews
Rating 6 - Okay. 73 out of 1033 reviews
Rating 4 - Poor. 23 out of 1033 reviews
Rating 2 - Terrible. 40 out of 1033 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kimberly

Travelled with group
Liked: Staff & service
Beautiful property. There for 3 nights and they never attempted to clean my room. AC broke
Stayed 3 nights in Aug 2025

8/10 Good

alessandra

Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Angela Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the smell when you walk into the lobby smells amazing. the valet was easy and quick. the room was spacious and clean.
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Stay in Santana Row

This hotel was a complete gem! We had never been to San Jose before and Santana Row is lively and full of great restaurants and shops. We were in town for a concert. The hotel is right in the middle of all the activity and you feel like you are in a European village. Great service, beautiful rooftop bar and lovely comfortable rooms.
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Diana

Stayed 2 nights in Jul 2025

6/10 Okay

David, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Fitness room is very weak. Staff great. Location great.
Stayed 2 nights in Jul 2025

8/10 Good

Natalie

Great shopping
Stayed 1 night in Aug 2025

8/10 Good

Jose

Stayed 1 night in Aug 2025

10/10 Excellent

Ronald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at the Hotel Valencia… our second time staying. Love the area and all there is to do in Santana Row.
Stayed 3 nights in Jul 2025

10/10 Excellent

Maria Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Excellent front desk. Attentive staff. Clean.
Stayed 1 night in Jul 2025

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Rose

Stayed 1 night in Jul 2025

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

HAMID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I stayed at Hotel Valencia for a weekend getaway and loved it! Perfect location in Santana Row, stylish rooms, and friendly staff. The rooftop bar was a great touch. We’ll definitely be back!
Stayed 2 nights in Jul 2025

10/10 Excellent

Liliya

Liked: Cleanliness, staff & service, property conditions & facilities
Love the proximity to everything
Stayed 1 night in Jul 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel in great location
Stayed 2 nights in Jul 2025

10/10 Excellent

NIA

Liked: Cleanliness, property conditions & facilities
Great stay, good hotel, lovely pool area in the middle of lively area.
Stayed 1 night in Jul 2025

10/10 Excellent

Donald

Stayed 1 night in Jul 2025

6/10 Okay

Georgia

Travelled with family
Liked: Cleanliness

Great location! Not so great service.

The location and reputation of the hotel had me so excited to stay. Every person we encountered was very nice. Unfortunately, the service was not great. We called down for water and extra pillows on night one. We were told we would have to pay for waters if they brought them up but we could come to the front desk and get them free. We never got the pillows. We stayed for 3 nights. I could go on but it I will just say it doesn’t get better. The outstanding Valets were responsive, cheerful and incredibly helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

ERIKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and lots to do didn’t need to drive anywhere everything you need is right at the location
Stayed 1 night in Jul 2025

2/10 Terrible

Mario

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If you want to stay up all night this is the hotel for you. Horrible valet and parking is super far from hotel. Totally inconvenient. And super loud traffic noises all night.
Stayed 1 night in Jun 2025

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Alfonso

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025