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SureStay Hotel by Best Western San Rafael

2.5 star property

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Photo gallery for SureStay Hotel by Best Western San Rafael

Exterior
Exterior
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Lobby
Free daily self-service breakfast

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
865 Franciso Blvd East, San Rafael, CA, 94901
  • Mission San Rafael Arcangel
    ‪2 min drive‬
  • Dominican University of California
    ‪3 min drive‬
  • Marin County Civic Center
    ‪5 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪46 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Extended Stay America Suites San Rafael Francisco Blvd East

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Air conditioning
3.4 out of 5, (1003)
The price is €130
for 1 room
includes taxes & fees
18 Aug - 19 Aug
Extended Stay America Suites San Rafael Francisco Blvd East

About this property

SureStay Hotel by Best Western San Rafael

Hotel in San Rafael with free breakfast and a 24-hour front desk
A 24-hour front desk, free newspapers, and RV/bus/truck parking are available at this smoke-free hotel. Free self-serve breakfast and free WiFi in public areas are also provided. Other amenities include a vending machine.
SureStay Hotel by Best Western San Rafael offers 32 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. LED televisions come with cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at SureStay Hotel by Best Western San Rafael. During your stay, you'll be close to Marin Country Mart. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free self-serve breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include free lobby newspapers and a vending machine
  • Just a 3-minute drive from San Francisco Bay and a few minutes from Mission San Rafael Arcangel
Free breakfast is served daily. WiFi is free in public spaces. The business-friendly SureStay Hotel by Best Western San Rafael also features a vending machine, complimentary newspapers in the lobby, and RV/bus/truck parking. Free self parking is available.

This San Rafael hotel is smoke free.

Guests are served free self-serve breakfast daily from 7:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 9:00 AM

Family friendly

  • Free cot
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

San Rafael Travelodge
Travelodge in Hotel San Rafael
San Rafael Travel Lodge
Travel Lodge San Rafael
Travelodge San Rafael Hotel
Travelodge San Rafael
Travelodge Wyndham San Rafael Hotel
Travelodge Wyndham San Rafael
Travelodge San Rafael Hotel San Rafael
San Rafael Travelodge
San Rafael Travel Lodge
Travel Lodge San Rafael
Travelodge in San Rafael
Surestay By Best Rafael Rafael
Travelodge by Wyndham San Rafael
SureStay Hotel by Best Western San Rafael Hotel
SureStay Hotel by Best Western San Rafael San Rafael
SureStay Hotel by Best Western San Rafael Hotel San Rafael

SureStay Hotel by Best Western San Rafael Reviews

Reviews

6.4
Rating 10 - Excellent. 172 out of 1001 reviews
Rating 8 - Good. 255 out of 1001 reviews
Rating 6 - Okay. 253 out of 1001 reviews
Rating 4 - Poor. 154 out of 1001 reviews
Rating 2 - Terrible. 167 out of 1001 reviews

7.0/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sally

Stayed 1 night in May 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was small but nice, and a good coffe shop across the street. It was clean, but I was disappointed that I found an apple core that had been left in the ice bucket. Service was friendly, will stay here again if we come back to the area.
Stayed 2 nights in May 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

always a reliable well run place

I've stayed here while my home was being painted . It has been very comfortable and at a very fair price
Stayed 1 night in May 2025

2/10 Terrible

Romulo

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

4/10 Poor

Alondra

Disliked: Property conditions & facilities
Photos are deceiving, property condition is not good, and a lot of loitering
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

MURTAZA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and helpful. The room was clean neat and location was very convenient. Excellent place.
Stayed 1 night in Apr 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Diane

Stayed 1 night in Apr 2025

4/10 Poor

Troy

Business traveller
Disliked: Staff & service, property conditions & facilities
Smoke alarm was removed from room, main light bulbs out, loud music from lower level room, check in thru a window, breakfast (not really). Much better places to stay in San Rafael for similar price.
Stayed 1 night in Apr 2025

6/10 Okay

Timothy

Disliked: Cleanliness, amenities
The rooms were clean. The “reception” was tiny and breakfast should be just a coffee bar. This is a motel. Full of people smoking on the porches and balconies

2/10 Terrible

Tal

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience not recommended at all
Stayed 4 nights in Apr 2025

8/10 Good

Duminda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Lisa

Liked: Cleanliness
Fine
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Michael

Stayed 3 nights in Jan 2025

8/10 Good

Arlene

Liked: Cleanliness, staff & service
Pricing is good
Stayed 1 night in Feb 2025

2/10 Terrible

Emmanuel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sketchy people hanging around the property. Went to check in and saw a roach scurry across the room. Followed by a bed bug crawling up the wall. Didn’t unpack thank goodness. Person on the front desk probably knew. Refunded me without hesitation. Avoid at all cost
Stayed 1 night in Feb 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall good stay

The place was centrally located to other services, and close to my business event. Room was clean, well stocked, safe parking lot and soft bed.
Stayed 1 night in Feb 2025

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst ever experience
Stayed 3 nights in Jan 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

4/10 Poor

Heather

Travelled with family
The hooks all around made us uncomfortable
Stayed 3 nights in Jan 2025

6/10 Okay

Kristie

It’s very basic. The breakfast doesn’t start until 7:00, which is late by my standards. Breakfast offered was worst I’ve ever seen at a hotel. Very disappointed. No lotion in room.
Stayed 1 night in Jan 2025

2/10 Terrible

Carl's

Stayed 1 night in Jan 2025

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