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The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel

3.0 star property

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Photo gallery for The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel

Lobby lounge
Property preview
Poolside bar
Exterior detail
BBQ/picnic Area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
3421 Cleveland Ave, Santa Rosa, CA, 95403
  • Place, Santa Rosa Junior College
    ‪1 min drive‬
  • Place, Charles M. Schulz Museum
    ‪2 min drive‬
  • Place, Redwood Empire Ice Arena
    ‪2 min drive‬
  • Airport, Santa Rosa, CA (STS-Sonoma County)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Roll-in Shower, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Roll-in Shower, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Roll-in Shower, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(17 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel

Hotel in Santa Rosa with free breakfast and a fitness center
Along with an outdoor pool, this hotel has a fitness center and a bar/lounge. Free full breakfast and free self parking are also provided. Other amenities include a poolside bar, coffee/tea in a common area, and a business center. Housekeeping is available on request.
The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel offers 135 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the pool at The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel. During your stay, you'll be within walking distance of Empire College. Features include free breakfast and free self parking, plus an outdoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking options include a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a business center, meeting rooms, and a vending machine
  • Onsite recreation includes a gym
  • Guests have good things to say about the accommodations for the comfy beds and overall comfort
  • 11 minutes by foot from Empire College and a 2-minute drive from Redwood Empire Ice Arena
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel offers its guests an outdoor pool and a fitness center. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily.

A business center and meeting rooms are available. The business-friendly The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel also features a vending machine, a picnic area, and coffee/tea in a common area. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Santa Rosa hotel.

Guests are served free full breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 3 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandman Hotel Santa Rosa
Sandman Santa Rosa
Sandman Santa Rosa Hotel
Sandman Hotel Santa Rosa, CA - Sonoma County
Sandman Motel Santa Rosa
Sandman Hotel

The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1125 out of 2102 reviews
Rating 8 - Good. 528 out of 2102 reviews
Rating 6 - Okay. 223 out of 2102 reviews
Rating 4 - Poor. 107 out of 2102 reviews
Rating 2 - Terrible. 119 out of 2102 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Big Disappointment Compared to Our Last Stay

We stayed here 7 years ago and loved it. Stayed one night last weekend on our way home from a wedding, and were not impressed. The pillows were so soft they were basically nonexistent, there were chunks of drywall chipped off in the bathroom, and the room smelled vaguely of smoke and heavily of something to mask the smoke smell. Other rooms had visibly broken window screens, some smoke detectors in the outdoor hallway appeared to be not quite fully anchored in the ceiling. The doors/windows were also insufficient for keeping out noise and we heard people in the hallway throughout the night. We both had a terrible night sleep, which is the last thing we needed before a full-day drive home today.
Stayed 1 night in Sep 2025

10/10 Excellent

ED

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great and clean except a booger on the wall in the bathroom. 🙄 probably a kid. Also can we stop using outrageously strong chemicals for cleaning. Seriously so bad. The smell… headache in a bottle. All that said… it was clean 😅
Stayed 1 night in Sep 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was satisfied. The night stands were weird, a little tacky since all the plugs were shoved into an extension chord and only one lamp was accessible to turn on and off. It was clean but there was some hairs left in the shower. I did feel safe and service was friendly. Would stay here again.
Stayed 1 night in Sep 2025

6/10 Okay

Rhina

Liked: Staff & service, amenities, property conditions & facilities
I like customer service at the front desk. Noisy
Stayed 2 nights in Sep 2025

6/10 Okay

Abel

Stayed 2 nights in Sep 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
I went to see my daughter and we like stay always on that place
Stayed 2 nights in Aug 2025

8/10 Good

Devin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a surprisingly nice stay, especially from the one I had stayed at prior. Liked all the amenities, just not the time frames of them though. Good location to be, a lot of great restaurants( I’d say the place on site by but unfortunately didn’t try it!) close by and all the wineries are not too far either
Stayed 2 nights in Aug 2025

2/10 Terrible

Nathan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There was a lamp too low in the room we hit our heads on. the Fire department was staying there and was noisy outside from 9pm to 11pm and again from 4 am to 6am. They continued to restart their trucks, talk outside the rooms, and set of an alarm at 4:30am.
Stayed 1 night in Aug 2025

10/10 Excellent

LIN

Stayed 1 night in Aug 2025

8/10 Good

Angela, Stockton

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The pool and spa were wonderful. Rooms were remodeled. Breakfast available was a nice surprise.
Stayed 3 nights in Aug 2025

6/10 Okay

Ruben

Stayed 3 nights in Aug 2025

4/10 Poor

Alena

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Fire alarms going off in error in the middle of the night and handicap room was not what we requested and not that it was necessarily an issue, we however do not take disabled rooms when we travel out of our personal preference.and no one answered the front desk phone when we tried contacting them for other needs. Room was unclean with stains and dust and old smudged spills on surfaces of counters and furniture.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again.
Stayed 1 night in Aug 2025

8/10 Good

Brian, suisun city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Tona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Abel

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Bryce

Stayed 1 night in Aug 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome room it had everything I needed appliances

The people at desk was awesome young Man very kind and friendly really nice person
Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay
Stayed 2 nights in Aug 2025

6/10 Okay

Stacy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No sleep

The room above us was SO loud and the front desk was unwilling to move us or speak with the people in the room so we ended up leaving in the middle of the night because we had a big travel day the next day and needed sleep. With the upstairs people being so loud it was impossible to sleep.
Stayed 1 night in Aug 2025

8/10 Good

Lisa

Business traveller
Liked: Staff & service
My room was next to a gym and I work nights and sleep in the day. Beds can be more comfortable.
Stayed 3 nights in Aug 2025

8/10 Good

Shakira

Business traveller
Liked: Property conditions & facilities, room comfort
Overall, the stay was good. The downside is that there were ants in the room sporadically throughout the weekend and when I tried to call the front desk to tell them, no one answered. And the front door to the room allowed every little bit of outside noise to come through very clearly which made sleeping difficult. The room was clean and well organized though and the decor was very cute and aesthetic.
Stayed 2 nights in Aug 2025

10/10 Excellent

JUDITH

Liked: Cleanliness, staff & service, property conditions & facilities
Really recommend this hotel
Stayed 2 nights in Jul 2025