4/10 Poor
Nicole
23 Sept 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This hotel does not meet the standards of a Hampton Inn.
First, the good: The hotel is quiet. And the location is great, not far from the historic district and Tybee, and central to a lot of good restaurants and shopping. Our room was spacious.
Now, the bad:
* Horrible customer service. The front desk staff had zero customer service skills. They were unfriendly and unprofessional from the time we arrived until we left. And they were rarely behind the desk, but outside or taking breaks. They should not be working in any kind of hospitality.
* Sink in room didn't work. Our room was a suite with a mini kitchen. The kitchen sink had no drain attached to it, which we didn't know, and discovered when we poured our drinks down the sink and they went all over the floor. There was no sign saying it was out of order, and no one mentioned it. You had to open the cabinet to see there was a rag stuffed into the pipe.
* The shower gel was empty, we had to ask them to replace it.
* Pillows were horribly uncomfortable. I got little sleep.
* Sketchy environment. There was a couple in the garage, sitting on their car for hours, smoking pot. They were there when we left to go eat, and there when we came back. Plus, people came in off the street to eat the free breakfast. We know this because we heard them talking about it.
The GOOD: The cleaning staff went above and beyond to make things right for us. Huge shoutout to Tee! The only thing that prevents me from giving them 1 star.
Nicole
Stayed 3 nights in Aug 2025