2/10 Terrible
Syed Zulfiqar Mehdi
Travelled with family
5 Aug 2025
Disliked: Cleanliness, property conditions & facilities
Infant Injury, Unsafe Conditions
As parents of a 10-month-old baby, we are deeply traumatised by what our family has gone through due to the negligence of Mercure on Stevens in Singapore.
Our child was seriously injured in the hotel room because of unsafe and overlooked conditions—a broken kettle with a faulty lid placed within reach of a crawling infant. The incident resulted in emergency hospitalisation and surgery for our baby. No parent should ever have to face such a situation while staying in what should be a professionally managed, family-safe hotel.
To our shock, not only was there no safety protocol in place, but no support, no compensation, and not even a courtesy call was offered to us by the hotel following this traumatic event. The attitude of the hotel manager (Daniel) was cold and unapologetic. At a time when our child was in critical condition, we were pressured to vacate the room or face further charges, rather than being offered even the minimum level of compassion or assistance.
This experience has left us hurt, shaken, and extremely disappointed. We are sharing this so that no other family goes through what we did. A hotel should be a place of safety and trust, not a source of injury and indifference.
We sent email to the hotel management but so far no response. We also tried contacting them through Accor.
Syed Zulfiqar Mehdi
Stayed 1 night in Jul 2025
