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Viceroy Snowmass

5.0 star property

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Photo gallery for Viceroy Snowmass

Terrace/patio
Property preview
Outdoor pool
Exterior
Breakfast, lunch, dinner served; Latin American cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • Parking available
  • Gym

Explore the area

View in a map
130 Wood Rd, Snowmass Village, CO, 81615
  • Place, Snowmass Mountain
    ‪1 min walk‬
  • Place, Snowmass Mall
    ‪13 min walk‬
  • Place, Buttermilk Mountain
  • Airport, Aspen, CO (ASE-Pitkin County)
    ‪14 min drive‬

Room options

View all photos for Pinnacle One Bedroom Residence

View from room

Pinnacle One Bedroom Residence

10.0 out of 10
Exceptional
(6 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mobility Accessible Pinnacle One Bedroom Residence Roll-in Shower

1 bedroom, premium bedding, down duvets, in-room safe

Mobility Accessible Pinnacle One Bedroom Residence Roll-in Shower

8.0 out of 10
Very good
(2 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Pinnacle One Bedroom plus Den Residence

1 bedroom, premium bedding, down duvets, in-room safe

Pinnacle One Bedroom plus Den Residence

10.0 out of 10
Exceptional
(5 reviews)
  • 84 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Pinnacle Two Bedroom Residence, King/Queen

View from room

Pinnacle Two Bedroom Residence, King/Queen

  • 93 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Mobility Accessible Pinnacle Two Bedroom Residence, King/Queen

1 bedroom, premium bedding, down duvets, in-room safe

Mobility Accessible Pinnacle Two Bedroom Residence, King/Queen

  • 93 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Pinnacle Two Bedroom Premium Residence

Pinnacle Two Bedroom Premium Residence

Pinnacle Two Bedroom Premium Residence

  • 93 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds OR 1 Double Sofa Bed

View all photos for Pinnacle Two Bedroom Residence, King/Two Twin

1 bedroom, premium bedding, down duvets, in-room safe

Pinnacle Two Bedroom Residence, King/Two Twin

10.0 out of 10
Exceptional
(1 review)
  • 93 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Mobility Accessible Pinnacle Studio King, Roll-in Shower

1 bedroom, premium bedding, down duvets, in-room safe

Mobility Accessible Pinnacle Studio King, Roll-in Shower

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Pinnacle Studio Residence One King

1 bedroom, premium bedding, down duvets, in-room safe

Pinnacle Studio Residence One King

9.2 out of 10
Wonderful
(20 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Pinnacle Studio Residence Two Queens

1 bedroom, premium bedding, down duvets, in-room safe

Pinnacle Studio Residence Two Queens

9.6 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

One Bedroom Accessible Room

  • Sleeps 4

View all photos for Mobility Accessible Cirque Two Bedroom Premium Connecting Suite, Transfer Tub

1 bedroom, premium bedding, down duvets, in-room safe

Mobility Accessible Cirque Two Bedroom Premium Connecting Suite, Transfer Tub

  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Cirque One Bedroom Premium Residence

1 bedroom, premium bedding, down duvets, in-room safe

Cirque One Bedroom Premium Residence

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Cirque Two Bedroom Residence

1 bedroom, premium bedding, down duvets, in-room safe

Cirque Two Bedroom Residence

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Mobility Accessible Cirque Two Bedroom Premium Residence, Transfer Tub

1 bedroom, premium bedding, down duvets, in-room safe

Mobility Accessible Cirque Two Bedroom Premium Residence, Transfer Tub

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Cirque Two Bedroom Premium Residence

1 bedroom, premium bedding, down duvets, in-room safe

Cirque Two Bedroom Premium Residence

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Cirque Studio Queen/Queen Residence

Cirque Studio Queen/Queen Residence

Cirque Studio Queen/Queen Residence

  • Sleeps 4
  • 2 Queen Beds

View all photos for Mobility Accessible Cirque One Bedroom Premium Residence, Transfer Tub

1 bedroom, premium bedding, down duvets, in-room safe

Mobility Accessible Cirque One Bedroom Premium Residence, Transfer Tub

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mobility Accessible Cirque Studio King, Transfer Shower

1 bedroom, premium bedding, down duvets, in-room safe

Mobility Accessible Cirque Studio King, Transfer Shower

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Cirque Studio King Residence

1 bedroom, premium bedding, down duvets, in-room safe

Cirque Studio King Residence

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Cirque Two Bedroom Den Residence

Cirque Two Bedroom Den Residence

Cirque Two Bedroom Den Residence

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Accessible Studio Non smoking

  • Sleeps 2

Pinnacle Two Bedroom Residence, King/Two Twin

  • Sleeps 6

Pinnacle One Bedroom Residence

  • Sleeps 4

Pinnacle Two Bedroom Residence, King/Queen

  • Sleeps 6

Mobility Accessible Pinnacle Two Bedroom Residence, Roll-in Shower

  • Sleeps 6

Pinnacle One Bedroom Plus Den Residence

  • Sleeps 6

Pinnacle Studio Residence Two Queens

  • Sleeps 4

Pinnacle Studio Residence One King

  • Sleeps 2

Cirque Two Bedroom Premium Residence

  • Sleeps 5

Cirque Studio King Residence

  • Sleeps 2

Cirque Two Bedroom Den Residence

  • Sleeps 6

Cirque One Bedroom Premium Residence

  • Sleeps 4

Cirque Two Bedroom Residence

  • Sleeps 6

Pinnacle Three Bedroom Residence

  • Sleeps 6

Pinnacle Two Bedroom Premium Residence

  • Sleeps 6

Pinnacle Three Bedroom Penthouse

  • Sleeps 8

Cirque Studio Queen/Queen Residence

  • Sleeps 4

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Limelight Hotel Snowmass
  • Hot tub
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.8 out of 5, Exceptional, 755 reviews
The price is €311
includes taxes & fees
24 Nov - 25 Nov
Limelight Hotel Snowmass

About this property

Viceroy Snowmass

Luxury hotel with a full-service spa and ski-in/ski-out access
Ski into Viceroy Snowmass, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an outdoor pool and a full-service spa. Housekeeping is available on request.
Viceroy Snowmass offers 173 accommodations with espresso makers and safes. Beds feature down comforters and premium bedding. Accommodations at this 5-star hotel have kitchens with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired Internet access. 42-inch LCD televisions come with premium digital channels and first-run movies. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include ski-in/ski-out access, an outdoor pool, and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Viceroy Snowmass. During your stay, you're just a quick walk from Snowmass Mountain. You'll find features like a free roundtrip airport shuttle and free wired internet, plus a full-service spa. This property offers pet-friendly amenities like food and water bowls.
  • Free wired Internet
  • Enjoy Latin American cuisine while dining at Toro Snowmass
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with facials, body treatments, or aromatherapy at the spa
  • Services include babysitting, a concierge, and a porter
  • Onsite recreation includes a gym, ski-in/ski-out access, and hiking/biking trails
  • Steps from Snowmass Mountain and 14 minutes by foot from Snowmass Mall
  • Free airport shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Have fun with onsite winter activities, including downhill skiing, snowboarding, and snowshoeing and in warmer months, enjoy mountain biking and hiking. Indulge in a treatment at the full-service spa or enjoy a swim in the outdoor swimming pool after a day on the slopes. Viceroy Snowmass helps provide the perfect winter holiday with ski storage, skiing lessons, and ski equipment rentals. When the sun goes down, sip après-ski drinks in the hotel's bar.

Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free wired Internet. This luxury hotel also offers a health club and ski passes. For a fee, parking is available.

This 5-star Snowmass Village hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
Toro Snowmass - This restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
The Viceroy Lounge - Onsite café. Open daily.
NEST Bar & Grill - This bar serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free return airport shuttle from 6 AM to 11 PM
  • Ski shuttle nearby
  • Limo/town car service
  • Covered valet parking on site (USD 60 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 30 to 45 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • NEST Bar & Grill
  • The Viceroy Lounge
  • Toro Snowmass

Things to do

  • Bicycle rentals
  • Downhill skiing
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Mountain biking
  • Outdoor pool
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snowboarding
  • Snowshoeing
  • Yoga classes

Family friendly

  • In-room babysitting
  • In-room cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 11 meeting rooms
  • 13,394 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Ceiling hoist
  • Hardwood flooring in public areas
  • Lift (91 centimetre wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • First-run films

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Espresso maker
  • Kitchen
  • Limited room service
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Parcel deliveries will be accepted on behalf of guests for a storage fee of USD 5 per item for up to 5 days and USD 5 per item for each additional day. Any deliveries received after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods.

Access methods

Staffed front desk

Pets

  • Pets: USD 175.00 per accommodation, per stay (maximum USD 275 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 100 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 66.24 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Health club access
  • In-room coffee
  • In-room safe
  • Internet access
  • Newspaper
  • Shuttle service
  • Ski storage

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 30 to 45 for adults, and USD 20 to 40 for children
  • Covered valet parking fee: USD 60 per night (in/out privileges)
  • Pet fee: USD 175.00 per accommodation, per stay (maximum USD 275 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 72 hours before travel at the number on the booking confirmation. Viceroy Snowmass offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Snowmass Viceroy
Viceroy Hotel Snowmass
Viceroy Snowmass
Viceroy Snowmass Hotel Snowmass Village
Viceroy Snowmass Resort Snowmass Village
Viceroy Snowmass Resort
Viceroy Snowmass Snowmass Village
Viceroy Snowmass Hotel

Reviews

Viceroy Snowmass Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 624 out of 872 reviews
Rating 8 - Good. 128 out of 872 reviews
Rating 6 - Okay. 53 out of 872 reviews
Rating 4 - Poor. 39 out of 872 reviews
Rating 2 - Terrible. 28 out of 872 reviews

Reviews

8/10 Good

Alexander

Stayed 1 night in Aug 2025

10/10 Excellent

Tommie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to say! Perfect for families too
Stayed 3 nights in Aug 2025

6/10 Okay

Beth

Liked: Cleanliness
Disliked: Staff & service
Most of the staff were not attentive/friendly.
Stayed 2 nights in Aug 2025

4/10 Poor

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property charged $50 per night of stay for Valet parking; when we arrived, they said Valet was the only possible way to park and neither Expedia nor the resort informed me about the parking charges, so when I checked out, this came as a surprise. Would have preferred to be informed.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kashyapkumar

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the building and the design overall is top. Service is good but slow. Convenient rooms as well.
Stayed 3 nights in Jul 2025

4/10 Poor

Jason

Liked: Property conditions & facilities
Disliked: Staff & service
Room view was valet
Stayed 1 night in Jul 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an issue with my check - in but the manager noticed my review and promptly addressed it and made it right. Very impressed with their attentiveness and service.
Stayed 4 nights in Jul 2025

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, offering ideas and informing you ahead of time services he property offers.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and services. Very friendly and helpful staff. Great for families.
Stayed 2 nights in Jul 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!! Front Desk!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Henry

Stayed 2 nights in Jul 2025

10/10 Excellent

Timothy, Bentonville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property and tremendous service. Staff was fabulous. Room was spacious and comfortable. Talk to the parking valets for tips on local sites and eats. Aspen in general is pricey and the Viceroy is no exception. Be prepared to pay double the price for food, etc over most areas.
Stayed 4 nights in Jul 2025

6/10 Okay

Sungwon

Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Jul 2025

8/10 Good

Basel, Scottsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility very clean very supportive staff including the valet drivers and the concierge desk personnel. House keeping was excellent on daily bases . The only thing I did not like and prevented me from putting 5 stars review is the surprise fees. There is daily 50$ resort fees and daily 50$ parking fees I wish the had mentioned it prior to booking on Expedia website
Stayed 3 nights in Jul 2025

8/10 Good

IRFAN, Ellicott City

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is good. Parking is expensive
Stayed 2 nights in Jun 2025

10/10 Excellent

Sebastian

Stayed 3 nights in Jun 2025

10/10 Excellent

Landon

Stayed 2 nights in Jun 2025

10/10 Excellent

Lakshmi, Parkland

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great for family. Very clean and modern. Great views of the mountains.
Stayed 1 night in Jul 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Laura, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Jaisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall fine stay but they seemed to be quite short staffed. it took them 45 minutes to replace a coffee machine, and when they came the first time they simply brought coffee cups not the machine forcing me to wait for the machine in the lobby to try to instill a sense of urgency. I also went to ask the front desk a question and the woman literally shooed at me to say that she was busy and i needed to wait for the next receptionist. Beautiful hotel but staff is not equipped to manage clients.
Stayed 2 nights in Jun 2025