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Hampton Inn West Springfield

2.5 star property

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Photo gallery for Hampton Inn West Springfield

A restaurant with a glass-enclosed patio, wooden flooring, and green upholstered seating.
A suite shop with a refrigerated display case containing various beverages and snacks.
A conference room with two desktop computers, a telephone, and leather chairs.
A reception desk with a large screen displaying a bicycle wheel and the word "enjoy."
A hotel room with two beds, a desk, a TV mounted on the wall, and a view of the outdoors.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1011 Riverdale St, West Springfield, MA, 01089
  • Place, Cinemark West Springfield 15
    ‪6 min walk‬
  • Place, Olympia Ice Center
    ‪16 min walk‬
  • Place, Big E
    ‪3 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

View all photos for 2 Queen Microwave Fridge Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

2 Queen Microwave Fridge Non-Smoking

  • Sleeps 2
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, a sofa, a small table, a TV, and a door leading to another room.

1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, Accessible, Non Smoking

A hotel room with two beds, a wooden headboard, a nightstand with a lamp, and a telephone.

Room, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard room

A hotel room with two beds, a wooden headboard, a nightstand with a lamp, and a telephone.

Standard room

8.0 out of 10
Very good
(32 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for 1 KING BED STUDY WITH SOFABED NONSMOKING

A hotel room with a bed, a sofa, a television, and a desk.

1 KING BED STUDY WITH SOFABED NONSMOKING

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for 1 King Bed, Accessible, Non Smoking

A hotel room with a bed, a television, a desk, a chair, a sofa, and a window with a view.

1 King Bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1King study sofa bed

A hotel room with a bed, a sofa, a television, and a window with a view.

1King study sofa bed

8.0 out of 10
Very good
(32 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Exterior
Candlewood Suites West Springfield by IHG
West Springfield
  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 907 reviews
The price is €89
includes taxes & fees
9 Aug - 10 Aug
Candlewood Suites West Springfield by IHG

About this property

Hampton Inn West Springfield

This hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and dry cleaning are onsite.
Hampton Inn West Springfield offers 125 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This West Springfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Hampton Inn West Springfield. During your stay, you're just a quick walk from Q Pin 2's. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 3-minute drive from Big E and a few minutes from Holyoke Mall
  • Cats and dogs welcome for a fee (restrictions apply)
Hampton Inn West Springfield offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly Hampton Inn West Springfield also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.
Guests are served free buffet breakfast daily from 6 AM to 10 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0001873250
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel West Springfield
Hampton Inn West Springfield
West Springfield Hampton Inn
Hampton Inn West Springfield Hotel West Springfield
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield West Springfield
Hampton Inn West Springfield Hotel West Springfield

Hampton Inn West Springfield Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 467 out of 1001 reviews
Rating 8 - Good. 277 out of 1001 reviews
Rating 6 - Okay. 138 out of 1001 reviews
Rating 4 - Poor. 70 out of 1001 reviews
Rating 2 - Terrible. 49 out of 1001 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Coreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the staff was pleasant!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, breakfast was excellent. Older hotel rooms but maintained well.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Kathleen M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in town for business. Staff is wonderful, friendly, efficient and professional. Great buffet breakfast choices.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Tammy C

Plumbing issue resolved quickly with a room change. Rooms are clean and staff was friendly and helpful. Easy parking and free breakfast were a big plus. Building showing some wear and tear.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Stephen

Disliked: Property conditions & facilities
This place is seriously dated and needs a total makeover. Surprised that Hilton hasn’t stepped in on this.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Amelia

Needs more variety
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Nicholas

Hotel in general was fine, b
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Tammy C

The room was clean and the staff was helpful.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Majorie

Liked: Cleanliness, staff & service, property conditions & facilities
nearby eateries
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Elaina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are incredibly outdated and need to be refreshed. Wall paper peeling, yellowing of the ceiling and walls, and scuffed up furniture. Very overpriced for what we paid.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

christel

Disliked: Cleanliness, amenities, property conditions & facilities
The facilities need some updates. The breakfast made my husband and I sick. The electricity went off during March Madness. Would not stay again.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Amelia

Liked: Cleanliness, property conditions & facilities
I couldn’t sleep the night before my trip due to loud noise coming from the room next door. I called the front desk several times, but nothing was done. Frustrating.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very friendly staff
Stayed 1 night in Sep 2025
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Will visit again
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
AC was very adequate! Room was clean, staff very friendly.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Kathleen M

Liked: Cleanliness, staff & service, amenities
I always choose this hotel when in the area for business. The staff is incredibly professional, efficient and kind. Room is comfortable, location is great for food and shopping. Breakfast is delicious with a good variety. Highly recommend.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff. Beds were comfy. Breakfast was good. Will stay here again.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Sherrell

Liked: Cleanliness, staff & service, property conditions & facilities
Overall enjoyed my stay
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room breakfast good coffee
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely amazing! Close to our event, rooms were clean and everything worked and though there is always that one loud group the staff was sure to address and fix the issue.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Very accommodating and nice.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

John

Liked: Amenities
Property was well maintained and clean. Front office staff were great. The breakfast they had was excellent. Will definitely visit again.
Stayed 2 nights in Sep 2025