See all properties

Quality Inn West Springfield

2.5 star property

Choose dates to view prices

Photo gallery for Quality Inn West Springfield

An indoor swimming pool with a glass ceiling, surrounded by white chairs and a wooden wall in the background.
A spacious lobby with a reception desk, a coffee station, a seating area with a sofa and armchairs, and a television on a stand.
A hotel room with a neatly made bed, a bedside telephone, and wall-mounted lamps.
A hotel with a modern design, featuring a covered entrance and multiple floors.
A modern hotel lobby with a reception desk, seating area, and a large sign promoting Choice Privileges.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
1150 Riverdale St, West Springfield, MA, 01089
  • Place, Olympia Ice Center
    ‪10 min walk‬
  • Place, Cinemark West Springfield 15
    ‪13 min walk‬
  • Place, Q Pin 2's
    ‪13 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

A hotel room with two beds, each with white linens and a green patterned bedspread. There are two bedside lamps, a nightstand with a telephone, and a framed picture on the wall.

Room, 2 Queen Beds

7.8 out of 10
Good
(63 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

A hotel room with two beds, a nightstand, a wall-mounted lamp, and a door with a sign.

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for 1 King Bed, Nonsmoking

A hotel room with a large bed, two bedside tables, a nightstand, a lamp, and a chair.

1 King Bed, Nonsmoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a nightstand with a lamp, a chair, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(88 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Non Smoking (Pet Friendly)

A hotel room with two beds, a nightstand, a wall-mounted lamp, and a door with a sign.

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Similar properties

Lobby
Red Roof Inn PLUS+ West Springfield
West Springfield
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
3.5 out of 5, Good, 1,005 reviews
The price is €100
includes taxes & fees
13 Aug - 14 Aug
Red Roof Inn PLUS+ West Springfield

About this property

Quality Inn West Springfield

Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. Housekeeping is available once per stay.
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Quality Inn West Springfield gets good marks from our customers. During your stay, you'll be within walking distance of Olympia Ice Center. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy Asian cuisine while dining at Tokyo Asian Cuisine Resta
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 14 minutes by foot from Olympia Ice Center and a 3-minute drive from Big E
  • Cats and dogs welcome for a fee (restrictions apply)
Quality Inn West Springfield offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 3 meeting rooms are available. Event space at this hotel measures 600 square feet (56 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn West Springfield. Self parking is free.

This West Springfield hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 12.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 4 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 324 out of 1003 reviews
Rating 8 - Good. 236 out of 1003 reviews
Rating 6 - Okay. 188 out of 1003 reviews
Rating 4 - Poor. 122 out of 1003 reviews
Rating 2 - Terrible. 133 out of 1003 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Alexi

Liked: Staff & service
Disliked: Amenities
It was relaxing room was decent and cool breakfast was ok
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and good for the location.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, and breakfast!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room friendly staff
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Jeanne

Liked: Staff & service, amenities, property conditions & facilities
Very nice and lots of choices!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Did not stay for breakfast
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Brandon

Liked: Cleanliness, staff & service
Very clean hotel. Need some better quality mattresses.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, friendly staff. Maybe not the greatest neighborhood, but short Uber rides to anywhere you want to go👍
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Jen

Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was decent. The place is lind of falling apart and beat up. Not convenient that ice is only on first floor. The bed was comfortable.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Alicia

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, large new shower great water pressure. Felt safe, staff is friendly and helpful.
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Latasha

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I feel like the picture has nothing to do with the place. The place was nothing like the picture but when you need something last minute, it is what it is.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

neal j

Liked: Cleanliness, staff & service, amenities
Great room!
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, excellent breakfast, nice pool.
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Ronald

Liked: Staff & service
We expected the enclosed pool to be year round. Nice featured pictures of the pool, with unseen small print that denotes it as "seasonal". Night stands were cracked from old water damage. Showers were updated but the rest of the hotel looked run down. Staff were nice. Room was Ok, balcony was a bonus. Nice free breakfast, with attentive breakfast staff. Paid less than $100 per night, so that too was a bonus.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

The staff was very friendly, room was clean and comfortable, the breakfast was very nice. Great place to stay.
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like Marijuana. Loud sex sounds at all hours. Another customer complained about it and was told that happens here
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jeannette

Liked: Cleanliness, amenities
Good breakfast,the rooms are a good size minus the fact that we didn’t realize there was a signed saying you can’t take food up to the room and I worker came at us because of it near the elevator it was a good stay
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Anjilah

Liked: Cleanliness, staff & service
For a quick overnight, hotel was fine. Staff were helpful and friendly upon check in. Pool was closed for the season. Signage to direct guest around the hotel was temporary, looking like cleaning or renovations are being completed. Room was typical and sufficient.
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

randy

Disliked: Cleanliness, amenities, property conditions & facilities
Run down
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Neysa

Liked: Cleanliness, amenities
The room was. Clean
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

Tristan

Liked: Cleanliness, amenities, property conditions & facilities
I notified the front desk that by I would need a late check out; they obliged. However house keeping woke by me up at 1100 and 1130 when I was recovering from the night shift
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient nice cozy hotel with breakfast included and spacious rooms.
Stayed 1 night in Sep 2025