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Candlewood Suites - Syracuse Airport by IHG

2.5 star property

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Photo gallery for Candlewood Suites - Syracuse Airport by IHG

Exterior
Exterior
Exterior
Interior
Property amenity

Reviews

6.2 out of 10

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
5414 South Bay Road Town of Salina, North Syracuse, NY, 13212
  • Place, Destiny USA
    ‪5 min drive‬
  • Place, Syracuse University
    ‪13 min drive‬
  • Place, New York State Fairgrounds
    ‪16 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪4 min drive‬

Room options

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Suite, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Candlewood Suites - Syracuse Airport by IHG

This hotel features a 24-hour fitness center, a snack bar/deli, and a 24-hour business center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite. Weekly housekeeping is available.
Candlewood Suites - Syracuse Airport by IHG offers 115 air-conditioned accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 21 years old are not allowed in the fitness facility.

Candlewood Suites - Syracuse Airport by IHG's proximity to the airport gets good marks from our customers. During your stay, you'll be within walking distance of North Medical Family Practice. Enjoy features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • 6 minutes by car from Destiny USA and 9 minutes from Syracuse University
  • Free airport shuttle service
  • Dogs welcome for a fee
There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A roundtrip airport shuttle is free (available on request). A 24-hour fitness center, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites - Syracuse Airport by IHG. Free self parking is available.

Smoking is allowed in designated areas at this North Syracuse hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 4:00 AM to midnight at scheduled times and on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Ski storage
  • TV in common areas

Family friendly

  • DVD player
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2004
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Candlewood Suites - Syracuse Airport by IHG offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel Syracuse Airport
Candlewood Suites Syracuse Airport
Candlewood Syracuse Airport
Candlewood Suites Syracuse Airport Aparthotel
Candlewood Suites Syracuse

Candlewood Suites - Syracuse Airport by IHG Reviews

Reviews

6.2
Rating 10 - Excellent. 258 out of 1007 reviews
Rating 8 - Good. 186 out of 1007 reviews
Rating 6 - Okay. 148 out of 1007 reviews
Rating 4 - Poor. 172 out of 1007 reviews
Rating 2 - Terrible. 243 out of 1007 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

GARY

Hotel being renovated room ac/heater made so much noise we couldn’t use it no hot water and the shower doors let water escape everywhere! Also told we had to bring all dirty towels to the front desk when leaving! Overall it was a crap stay! Would never stay there again
Stayed 1 night in Feb 2026

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Amenities
Parking lot was not plowed, hard to navigate vehicle with the snow
Stayed 1 night in Feb 2026

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great room and Great staff as always. Love the kitchenette. Will stay again. Thanks again
Stayed 2 nights in Feb 2026

6/10 Okay

Alexis

Good enough, but absolutey dismal rooms with a screws
Stayed 1 night in Jan 2026

4/10 Poor

Joyce

Stayed 1 night in Jan 2026

10/10 Excellent

Joni

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the staff was courteous. I'm especially thankful for the shuttle service to the airport on 3 different occasions as I was working to unload busses at the airport. Thank you so much, I will definitely be staying again!
Stayed 3 nights in Jan 2026

6/10 Okay

Miriam

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
The room was not very well clean. It was pretty gross actually.
Stayed 1 night in Jan 2026

8/10 Good

Gregory

It was ok
Stayed 1 night in Jan 2026

8/10 Good

April

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jan 2026

10/10 Excellent

Brian

Stayed 1 night in Dec 2025

8/10 Good

Thomas

Liked: Property conditions & facilities
Stayed 1 night in Jan 2026

4/10 Poor

Yolanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I hate that I have to give it a low rating bc the staff was amazingly friendly. However the facility itself was in very poor condition. The shower wasn't draining. I spotted some roaches. The walls had mold and poorly patched holes. The doors closed very loudly and the hotel is by a construction truck facility
Stayed 1 night in Dec 2025

6/10 Okay

Mandip

Stayed 1 night in Dec 2025

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a teaming pile of dung this place is
Stayed 1 night in Jan 2026

4/10 Poor

Johanna

Stayed 1 night in Dec 2025

6/10 Okay

John

Travelled with family
Hotel is understaffed and things just take longer than is necessary. Van service to airport is marginal and vehicle too small. We had to get an UBER on our own. Room was clean and acceptable but many people seem to be living full time in hotel which is a bit unusual.
Stayed 1 night in Dec 2025

10/10 Excellent

John

Stayed 1 night in Dec 2025

4/10 Poor

Alexis

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I called for 20min the number I was given to get the shuttle to pick my family up and when the phone was finally answered the man was not pleasant at all. The room smells musty and is very outdated. Was charged 10.00 a day to park and had an extra day on and had to call yet again to get that fixed. Front office staff was not overly friendly. I have stayed a couple years ago and after this trip I will not be back.
Stayed 1 night in Jan 2026

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Cold water in the shower but otherwise nice
Stayed 1 night in Dec 2025

4/10 Poor

Nicholas

Stayed 1 night in Dec 2025

6/10 Okay

Jackie

Travelled with family
Liked: Staff & service
Disliked: Amenities
Room needed repairs Staff was ok
Stayed 1 night in Dec 2025

8/10 Good

Michelle

Stayed 1 night in Dec 2025

8/10 Good

Robert, MAITLAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was ok but there were police and ambulance taking care of an issue.
Stayed 1 night in Dec 2025

10/10 Excellent

Mary

Stayed 1 night in Dec 2025

4/10 Poor

melissa

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water in the shower . Hotel being renovated is understandable but not having hot water to shower is not…
Stayed 1 night in Dec 2025