2/10 Terrible
M. David, Port StLucie
Travelled with partner
17 Sept 2025
Disliked: Staff & service, amenities
It starts with check-in you arrive in between talking and texting on their cell phones, they hand you a key card and tell you your bungalow is at the end of the street. No hello and welcome no welcome package no map no this is what we have going on during your stay, no this where the pool is, and we serve breakfast and lunch there, no nothing. I figure the welcome package must be in the room. Find our bungalow get in no welcome package
So later Sunday when when we got back to the room at 4pm no house keeping. No fresh water no replacements for coffee or tea no replacement tissue no trash pick-up, nothing. I had developed a cold during our travels. All the trash cans were full, very small trash cans. She heads to front desk to complain about no housekeeping. When she brought up the water tea coffee and tissue. They walked away filled a garbage bag and said here.
Now it’s between 12am and 1am and we’ve been woken up by heavy equipment operating outside our window and in the vineyard. No heads up that this would be occurring. I didn’t realize that when you booked a hotel room that you had to specify that you wanted to be able to sleep between the hours of 12am and 4am. That’s when they finally stoped.
When we brought up the issue of the equipment running outside of our room that evening. They said she could not do anything since we booked through Expedia. Expedia can you please help us?
M. David
Stayed 2 nights in Sep 2025
