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Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

Exterior
Room (Specialty)
Indoor pool
Room amenity
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Laundry
  • 24/7 front desk

Explore the area

Map
1290 Arsenal St, Watertown, NY, 13601
  • Salmon Run Mall
    ‪20 min walk‬
  • Jefferson Community College
    ‪3 min drive‬
  • Samaritan Medical Center
    ‪6 min drive‬
  • Watertown, NY (ART-Watertown Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite, 1 King Bed, Hearing Accessible (Communications)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Hearing Accessible (Communications)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room

  • 23 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Jetted Tub

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Jetted Tub

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed

9.6 out of 10
Exceptional
(14 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(38 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Jetted Tub

7.0 out of 10
Good
(2 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Communications)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Hearing Accessible (Communications)

8.6 out of 10
Excellent
(9 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(56 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

1 bedroom, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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4.2 out of 5, Very good, (1001)
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About this property

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

Hotel in Watertown with free breakfast and a 24-hour front desk
An indoor pool, a restaurant, and a business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG offers 115 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us they can't get enough of the free breakfast at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG. During your stay, you'll be within walking distance of Salmon Run Mall. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Guests have great things to say about the location and the helpful staff
  • 13 minutes by car from Lake Ontario and 13 minutes from Fort Drum
There's a restaurant on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. An indoor pool, a terrace, and a vending machine are also featured at the business-friendly Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG. Free self parking is available.

This Watertown hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant

Things to do

  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Watertown-Thousand Island
Holiday Inn Express Watertown-Thousand Island
Holiday Inn Express Watertown-Thousand Island
Holiday Inn Express Hotel Suites Watertown Thousand Island
Holiday Inn Express Hotel Island
Holiday Inn Express Island
Express Watertown Thousand
Holiday Inn Express Hotel Suites Watertown Thousand Island

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1002 reviews
Rating 8 - Good. 223 out of 1002 reviews
Rating 6 - Okay. 52 out of 1002 reviews
Rating 4 - Poor. 13 out of 1002 reviews
Rating 2 - Terrible. 11 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The staff were courteous and accommodating, the property and facilities were very well kept and clean. Free breakfast was impressive. Best value for your dollar when selecting a hotel with a pool
Stayed 1 night in Mar 2025

10/10 Excellent

Lyndis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, quiet, friendly staff, great location 30 mins away from canadian border, with plenty of fast casual dining options and gas station available in the same plaza
Stayed 1 night in Mar 2025

10/10 Excellent

John M Cantwell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, clean, and very friendly staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Shad

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the center of many restaurants and close to mall and shopping. Very nice property and clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Betsy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New clean
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher, Abingdon

Travelled with partner
Staff were extremely helpful and friendly. Beautifully kept rooms
Stayed 1 night in Mar 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in people ! So friendly and knowledgeable!
Stayed 1 night in Mar 2025

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay will return
Stayed 1 night in Mar 2025

8/10 Good

Beth

Stayed 1 night in Mar 2025

2/10 Terrible

Taylor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2025

8/10 Good

Lora

Liked: Cleanliness, staff & service
*
Stayed 1 night in Feb 2025

10/10 Excellent

Camelia

Liked: Amenities
Every think neat and clean; enjoyed breakfast, nice staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay.

Everything was fine. Check in was quick and easy. The place was very clean. The price was reasonable. I've stayed there before and it's always nice.
Stayed 1 night in Feb 2025

10/10 Excellent

Rhonda

Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet
Stayed 1 night in Dec 2024

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
At check in a second clerk was at the desk. She did not offer to help me because she assumed i was with the person being waited on. The gentleman who did wait on me was efficient.
Stayed 1 night in Feb 2025

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Enjoyed our stay.
Stayed 1 night in Feb 2025

10/10 Excellent

laurie

Stayed 1 night in Feb 2025

10/10 Excellent

alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful people - our earlier stay was a disaster - motel lot not plowed so needed to stay here day earlier than planned - they accommodated us plus have late check out. Great breakfast too
Stayed 1 night in Feb 2025

10/10 Excellent

Sameer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and service. My son and I enjoyed our stay. Thank you.
Stayed 1 night in Feb 2025

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Stacie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to highway. The staff was helpful. Very clean and quiet place.
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa, Lynn haven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 5 nights in Jan 2025

10/10 Excellent

Heike

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk was very griendly and helpful.
Stayed 1 night in Jan 2025

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