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Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

Welcome to the Holiday Inn Express, featuring a covered entrance and a beautifully landscaped garden.
Relax by the pool with lounge chairs and a table nearby.
Welcome to our hotel lobby, featuring a reception desk, glass entrance, and wooden floor.
Relax in a cozy retreat with a large bed, wooden headboard, and a desk for work or leisure.
Enjoy a wide selection of breakfast options, including cheese omelets and sausages, at our buffet.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Laundry
  • 24/7 front desk

Explore the area

Map
1290 Arsenal St, Watertown, NY, 13601
  • Salmon Run Mall
    ‪20 min walk‬
  • Jefferson Community College
    ‪3 min drive‬
  • Samaritan Medical Center
    ‪6 min drive‬
  • Watertown, NY (ART-Watertown Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite, 1 King Bed, Hearing Accessible (Communications)

Relax in a serene space with a comfortable bed, flat-screen TV, and desk for work or leisure.

Suite, 1 King Bed, Hearing Accessible (Communications)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Relax in a spacious room with a large bed, nightstand, and comfortable chair.

Standard Room

  • 23 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Relax in a spacious room with a large bed, nightstand, and comfortable chair.

Suite, 1 King Bed, Jetted Tub

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Relax in a serene space with a comfortable bed, flat-screen TV, and desk for work or leisure.

Suite, 1 King Bed

9.6 out of 10
Exceptional
(14 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Relax in a spacious room with a large bed, nightstand, and comfortable chair.

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(41 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Relax in a spacious room with a large bed, nightstand, and comfortable chair.

Standard Room, 1 King Bed, Jetted Tub

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Two single beds with white linens, a flat-screen TV, and a desk with a lamp.

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Communications)

Relax in a spacious room with a large bed, nightstand, and comfortable chair.

Standard Room, 1 King Bed, Hearing Accessible (Communications)

8.6 out of 10
Excellent
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Two single beds with white linens, a flat-screen TV, and a desk with a lamp.

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(64 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

Relax in a spacious room with a large bed, nightstand, and comfortable chair.

Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

Hotel in Watertown with free breakfast and a 24-hour front desk
An indoor pool, a restaurant, and a business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG offers 115 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us they can't get enough of the free breakfast at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG. During your stay, you'll be within walking distance of Salmon Run Mall. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Guests have great things to say about the location and the helpful staff
  • 13 minutes by car from Lake Ontario and 13 minutes from Fort Drum
There's a restaurant on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. An indoor pool, a terrace, and a vending machine are also featured at the business-friendly Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG. Free self parking is available.

This Watertown hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant

Things to do

  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Watertown-Thousand Island
Holiday Inn Express Watertown-Thousand Island
Holiday Inn Express Watertown-Thousand Island
Holiday Inn Express Hotel Suites Watertown Thousand Island
Holiday Inn Express Hotel Island
Holiday Inn Express Island
Express Watertown Thousand
Holiday Inn Express Hotel Suites Watertown Thousand Island

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 1001 reviews
Rating 8 - Good. 226 out of 1001 reviews
Rating 6 - Okay. 52 out of 1001 reviews
Rating 4 - Poor. 13 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

erik

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TOO EXPENSIVE FOR HOW LOW QUALITY THE HOTEL WAS
Stayed 4 nights in Apr 2025

10/10 Excellent

Armando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional customer service
Stayed 1 night in Mar 2025

10/10 Excellent

Armando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional, very clean rooms 5 star experience
Stayed 1 night in May 2025

10/10 Excellent

Devin

Stayed 1 night in May 2025

8/10 Good

Leslyn

Stayed 4 nights in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Booked a room with a jacuzzi tub. Got a standard king room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2025

10/10 Excellent

cathy, New hartford

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and rooms were clean.
Stayed 1 night in Apr 2025

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Apr 2025

10/10 Excellent

Katlynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was super helpful!
Stayed 2 nights in Apr 2025

10/10 Excellent

Athena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very comfortable and excellent customer service. We will book here again.
Stayed 1 night in Apr 2025

10/10 Excellent

oluwatomike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Being new to an area, it was wonderful to have a front desk clerk who knew the area well and could advise us about things that we could do here as well as places to eat. She was so helpful. All of the common places and rooms were clean and quiet.
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Stayed 1 night in Apr 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 6 nights in Apr 2025

10/10 Excellent

Suvad

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Apr 2025

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Joanne O

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Affordable, comfortable, clean and convenient to I81, shopping and restaurants.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Best place I’ve stay at in quite sometime!
Stayed 1 night in Mar 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Check in went smoothly and staff was very friendly. Room was great.
Stayed 1 night in Apr 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025