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citizenM Amstel Amsterdam

4.0 star property

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Photo gallery for citizenM Amstel Amsterdam

Exterior
Property amenity
Lobby sitting area
Premium bedding, pillow-top beds, in-room safe, desk
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
Sarphatistraat 47, Amsterdam, 1018 EW
  • Place, Royal Theater Carre
    ‪3 min walk‬
  • Place, ARTIS
    ‪9 min walk‬
  • Place, Rembrandt Square
    ‪13 min walk‬
  • Airport, Amsterdam (AMS-Schiphol)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed

Room, 1 Double Bed

  • 9 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior
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includes taxes & fees
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About this property

citizenM Amstel Amsterdam

Hotel with a restaurant, near Van Gogh Museum
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business center, and a 24-hour front desk. Housekeeping is available on request.
CitizenM Amstel Amsterdam offers 88 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Amsterdam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include fans and blackout drapes/curtains. Refrigerators and irons/ironing boards can be requested. Housekeeping is provided on request.

CitizenM Amstel Amsterdam's great location gets high marks from our customers. During your stay, you're just a quick walk from Royal Theater Carre. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and 2 meeting rooms
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Rembrandt Square and Heineken Experience
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business center, 2 meeting rooms, and coworking spaces are available.

Public spaces have free WiFi. The business-friendly citizenM Amstel Amsterdam also features multilingual staff, express check-in, and express check-out.

This 4-star Amsterdam hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
CanteenM - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: EUR 19 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • canteenM

Things to do

  • Art gallery
  • TV in common areas

Family friendly

  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (114 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1928
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • Smart TV with premium digital channels

Food and drink

  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 29
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 12.50 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 19.00 per person
  • Late check-out fee: EUR 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.

Property is also known as

citizenM Amsterdam Amstel Hotel
citizenM Amstel Hotel
citizenM Amstel
citizenM Amstel Amsterdam Hotel
citizenM Amstel Amsterdam Amsterdam
citizenM Amstel Amsterdam Hotel Amsterdam

citizenM Amstel Amsterdam Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 689 out of 860 reviews
Rating 8 - Good. 126 out of 860 reviews
Rating 6 - Okay. 27 out of 860 reviews
Rating 4 - Poor. 10 out of 860 reviews
Rating 2 - Terrible. 8 out of 860 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean but super small and cramped
Stayed 1 night in Oct 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky double bedroom with VERY comfortable bed, duvet and pillows and en-suite with powerful shower and wash basin unit in the bedroom. Check photos when you book so you know what the bedroom layout is like as may not suit guests with some mobility issues. iPad operated room with changing colour bathroom and various moods to choose from. Bedroom faced the main street on top floor so rooftop views. Could hear the trams below albeit very distant noise and not enough to disturb sleep. Breakfast was good with a variety of options. The staff were all super friendly and helpful. I arrived late unexpectedly due to missing a connecting flight and was welcomed with a free hot drink, water and fruit. The next day after I checked out, again staff couldn’t be more helpful when I left my luggage there to wander around the centre for a few hours. Upon my return, again the staff assisted with offering various options to get to the airport, offering me a free hot drink etc. Good WiFi and clean room. Would stay again.
Stayed 1 night in Oct 2025

6/10 Okay

Marilyn

Travelled with family
Disliked: Amenities
It was described to being in the City Center we had to take a UBER to everything. First night service at the bar was rude.
Stayed 2 nights in Oct 2025

8/10 Good

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High concept quirky modern sopt with ots going for

I think the younger you are the more you'll love this high concept, great energy, quirky hotel. The only negative -and it is unfortnately a big one is the rooms are so small that there are walls on three sides of the big, comfortable, bed. This makes it annoyingly complicated to get in and out of bed since the only way if from the bottom, not the sides like EVERYWHERE else in the word. Now for the good part -everything else. It's all high concept: you get an ipad int he room that controls the lights, curtains, tv, temperature etc. the shower is one of the best I've had in years of travelling and the free refillable water bottles are a lovely touch. The staff is incredible friendly, and the breakfast is top quality. the location is a little bit out of the way but if you're good with taking the tram there's a stop just in front. Seems like there are a few of these hotels so I guess the concept is working for them. It's got digital nomad fingerprints all over it so kaybe we're just a bit too old for navigating our way out of bed. Oh yeah, the less luggage you have the better- the rooms are quite small
Stayed 3 nights in Oct 2025

10/10 Excellent

Marla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and chic! Staff were a joy to work with, nice breakfast and a great little bar to grab a drink after a day of sightseeing
Stayed 2 nights in Sep 2025

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wi fi working 100 percent, breakfast was superb with many options, fruit, vegetables, cheeses, bread, pastries, juices and warm ham/bacon, eggs, potatoes, tomatoes and cereals
Stayed 2 nights in Oct 2025

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - very friendly and helpful. Breakfast was excellent and the room is very modern. An easy walk to city core. I would go back!
Stayed 2 nights in Sep 2025

4/10 Poor

Natalia

Liked: Cleanliness
Disliked: Staff & service
tiny room. Check in was unfriendly & expected us to do it on their tablet
Stayed 2 nights in Sep 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Love!
Stayed 3 nights in Sep 2025

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a solo business traveler. Comfortable. High tech. Small rooms, but no problem for me traveling by myself.
Stayed 1 night in Sep 2025

6/10 Okay

Mark, salt lake city

Travelled with partner
Disliked: Staff & service
The hotel was in a good location, very close from sub-way. The staff that we saw was very friendly. our only complicate was too much automation without assistance.
Stayed 6 nights in Sep 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on the fringe of town, staff are excellent, polite and very helpful. 30min walk into main tourist areas, but you pass some amazing cafes and shops along the way it's a lovely walk. Albert Kuyp market a well worthy visit as is Vondel Park if you fancy a break from the streets. My advice is ignore public transport if you can (not that it's bad or anything negative) just you miss so much of the charm that is Amsterdam in the canals.
Stayed 3 nights in Sep 2025

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, we loved this hotel. Staff were friendly, check in was easy. Didnt have breakfast but it looked nice. free water and fruit available also free bikes to rent! bed was comfy, nice and clean.
Stayed 2 nights in Sep 2025

10/10 Excellent

Clayton

Stayed 1 night in Sep 2025

10/10 Excellent

Catalina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

LEONARDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel. Great staff. 24/7 Bar. Good breakfast. Easy access to Metro/Tram station.
Stayed 2 nights in Sep 2025

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Rebeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Kristina

Stayed 3 nights in Sep 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight stay for couple, long walk to center but not so bad…
Stayed 1 night in May 2025

10/10 Excellent

Ansel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 9 days with me Fiancée. Loved the bakery/cafe next door, started our mornings there. Location is convenient, there’s literally a tram in front of the hotel and all the spots are within walking distance. Hotel was clean and the bed was huge, workers were all super nice. This hotel helped us fall in love with the city
Stayed 9 nights in Aug 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff were excellent. Be aware that the rooms are small, with tight quarters. We had no room on the bedside, just the wall, but in Europe, that is to be expected, and it worked. We had a hair dryer, an ironing room in the hall, A/C and great tech. The room is designed thoughtfully, we had everything we needed and found it a great little home away from home. The staff really stood out - whether it be at the front desk or the bar, they were fabulous!
Stayed 3 nights in Sep 2025

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Sep 2025