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The Highlander

4.0 star property

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Lobby
Property amenity
Point of interest
Egyptian cotton sheets, premium bedding, down duvets, minibar
Double Room, 1 King Bed

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
Nieuwezijdsvoorburgwal 98-100, Amsterdam, 1012 SG
  • Dam Square
    ‪4 min walk‬
  • Anne Frank House
    ‪9 min walk‬
  • Leidseplein
    ‪3 min drive‬
  • Amsterdam (AMS-Schiphol)
    ‪19 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

9.2 out of 10
Wonderful
(43 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed

Double Room, 1 King Bed

8.0 out of 10
Very good
(7 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

10.0 out of 10
Exceptional
(5 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

The Highlander

Art Deco hotel with a 24-hour front desk and a coffee shop
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and 24-hour room service.
The Highlander offers 31 air-conditioned accommodations with tablet computers and minibars. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Amsterdam hotel provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at The Highlander. During your stay, you're just a quick walk from Dam Square. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes bike rentals
  • Guests have great things to say about the overall condition of the property and the clean accommodations
  • Just a 5-minute walk from Dam Square and 6 minutes by foot from Madame Tussauds
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the eco-certified The Highlander. A complete renovation of The Highlander was completed in October 2019.

This Art Deco Amsterdam hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
The Highlander has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day); discounts available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Designer stores
  • Shopping centre

Family friendly

  • Art supplies
  • Children's books
  • Children's games
  • High chair
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance

More

  • 1 building
  • 7 floors
  • Art Deco architecture
  • Renovated entire property - October 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels
  • Tablet computer

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 50.00

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per stay
  • An effective city/local tax rate of 12.50 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Nearby parking fee: EUR 30 per day (3281 ft away)
  • Late check-out fee: EUR 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.

Property is also known as

Citadel Amsterdam
Citadel Hotel
Hotel Citadel
Hotel Citadel Amsterdam
Citadel Hotel Amsterdam
The Highlander Hotel
The Highlander Amsterdam
The Highlander Hotel Amsterdam

The Highlander Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 308 out of 478 reviews
Rating 8 - Good. 124 out of 478 reviews
Rating 6 - Okay. 28 out of 478 reviews
Rating 4 - Poor. 7 out of 478 reviews
Rating 2 - Terrible. 11 out of 478 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Emma

Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Christine

Stayed 1 night in Jun 2025

8/10 Good

Jean A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great size, quiet room

Good location with a great size room. Friendly staff, good value breakfast. Bed was comfy and the room was quiet. Room hadn’t been checked properly as there was an empty deodorant can by the seating. Some issues with the in-room tablet and TV kept switching off at random times. Nice to have bottles of water in the fridge and good quality toiletries.
Stayed 2 nights in Jun 2025

10/10 Excellent

adrian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was very hesitant to stay in a 3 star hotel, but this is one of the BEST hotels I’ve been to, and it’s because of their staff, they go above and beyond to make sure you have all that you need and are super accommodating. Hotel is simplistic but everything works, breakfast is good, super centric to everything and literally 10 minutes walk from the train station.
Stayed 2 nights in Jun 2025

10/10 Excellent

Aaron

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect. Room was cozy and the bed was super comfortable.
Stayed 3 nights in May 2025

10/10 Excellent

JOHN WILLIAM

Stayed 2 nights in May 2025

6/10 Okay

Stuart

Travelled with partner
Liked: Property conditions & facilities
Room was much smaller than anticipated and could not be described as a deluxe. No separate bathroom - it was part of bedroom which was not in room description Clothes hanging and hangers limited Coffee machine in room, useless as no coffee pods provided Lead on hairdryer had been shortened making it difficult to use TV purported to have lots of multi language channels, only a few obtainable in Dutch. Reported to reception but no change Staff very friendly and efficient Bed comfortable
Stayed 3 nights in May 2025

6/10 Okay

lesley

Liked: Staff & service

Not To Be Recommended

Top three floors look good. 4th down very tired. We were on 2nd floor Deluxe room. Quite small we found and were pleased we didnt book a cosy room. The water came under the foor of the shower unit which made showering difficult. Someone asked what a Scottish breakfast was and the answer was like an English one. I have to say Someone needs to see what an English one is and it consists of more than The highlander one which was burnt cold bacon chopped omelette and cold mushrooms. There was cold boiled egg as well. The continental side of it was better. Having given the downside which was plenty, the staff were lovely and helpful. Im afraid i would not recommend this hotel
Stayed 3 nights in May 2025

8/10 Good

Rebecca

Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facing a dodo street but very convenient to everything we wanted to see in Amsterdam. Friendly staff, spotless facilities and room. Great shower! Would stay again.
Stayed 5 nights in May 2025

10/10 Excellent

jess

Stayed 3 nights in May 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to everything

Great location steps from Dam Square and the tram stop is right in front of the hotel. Nice staff. Room is small for what you pay (but you’re paying for location so…). It was quiet despite being near it all. We did enjoy drinks from the bar; food at the bar is for if you’re in a pinch. Didn’t like the toilet in the bedroom… it was black. Who knows if that’s clean or not and it’s just strange.
Stayed 2 nights in Mar 2025

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Lianny

Stayed 2 nights in Apr 2025

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great but staff was not prepared for my arrival and then only made my keys work for one night instead of two. Minor inconvenience otherwise hotel was great and staff helped with the issue
Stayed 2 nights in Apr 2025

8/10 Good

Julie, Canyon Country

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay great service

We had a great stay, we had a mixup with the reservation and Baasat at the front desk helped us right away and took care of it. The room was super nice and comfy and had a great setup. Overall a fantastic stay in a nice area
Stayed 1 night in Mar 2025

6/10 Okay

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a very good location .. however so noisey and a little
Stayed 2 nights in Mar 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Mac

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

One night business stay

Cool decor, modern and in good condition. Note they have very soft beds and huge hard pillows which are not for me. Woken up by drilling (rooms are not sound proofed), but I think this was probably from building next door to not hotel's fault!
Stayed 1 night in Mar 2025

10/10 Excellent

Chelsea N

Stayed 1 night in Jan 2025

10/10 Excellent

ISIDRO, Oradell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good thing around here, lots of reasonably priced food options breakfast is plentiful and fresh staffing attentive and always willing to help. Rooms are very small but all well equipped... Besides you don't go to Amsterdam to be in just a hotel room... So much to see and do no time to be in a hotel anyway. Leave for a boring city, this isa lot of fun here.
Stayed 6 nights in Mar 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
The Highlander Hotel was located next to a variety of different shopping experiences, excellent dining options and was extremely easy to walk to many different parts of the city. The hotel staff was very friendly and helpful and was immediately welcoming after a long travel day. We will definitely stay here again!!
Stayed 5 nights in Feb 2025