4/10 Poor
Susan
23 Jun 2025
Disliked: Room comfort
Stayed at this hotel as part of an extended trip for my husband and I along the parkway. We booked this on the reviews, location, and photos. A lot of things were lacking at this hotel. First, I incorrecly assumed that this hotel was IN the Biltmore Village. In reality, it's about a mile away -so too far to walk along a busy 4-lane highway. Second, Our room was on the 3rd floor with no elevators. It was clean and well-maintained. However, 45 minutes after checking in the wi-fi went out and never returned. In today's time, wi-fi is a necessity- especially for those who needed to do a bit of work while away. The front desk staff was aware of the issue and said he was working on it. The room was comfortable but there was a slight musty odor in the room, and we could hear ALL the road noise from the highway right outside. And finally, the breakfast that was so well-rated ended up being a standard continental breakfast (muffins and pastries) in a very small, crowded, non air-conditioned space. We ended up going to McDonald's down the street instead. This was definitely not the cheapest hotel option for our trip but it sure felt like it was lower budget. In my opinion, this hotel was overpriced for what we got.
Susan
Stayed 1 night in Jun 2025