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Best Western Pontypool Metro Hotel

3.0 star property

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Photo gallery for Best Western Pontypool Metro Hotel

Daily continental breakfast (GBP 8.50 per person)
Garden
Bar (on property)
Exterior
Standard Room, 2 Single Beds, Accessible, Non Smoking

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar

Explore the area

View in a map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Place, Pontypool Park
    ‪11 min walk‬
  • Place, Shell Grotto
    ‪6 min drive‬
  • Place, Principality Stadium
    ‪28 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(54 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Single Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 2 Single Beds

Standard Twin Room

  • Sleeps 2

Standard Double Room

  • Sleeps 2

Standard Family Room

  • Sleeps 3

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About this property

Best Western Pontypool Metro Hotel

Hotel in Pontypool with a coffee shop and a bar
A bar/lounge, a coffee shop/cafe, and concierge services are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Best Western Pontypool Metro Hotel offers 53 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at Best Western Pontypool Metro Hotel. During your stay, you'll be within walking distance of Pontypool Park. Enjoy features like free WiFi in public areas and free self parking, plus a bar.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 14 minutes by foot from Pontypool Park and a 2-minute drive from Shell Grotto
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Best Western Pontypool Metro Hotel also features a vending machine, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Pontypool hotel.

For a fee, guests can enjoy continental breakfast daily from 7 AM to 9 AM.
Onsite venue - This diner serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Starbucks - Onsite coffee shop.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 1002 reviews
Rating 8 - Good. 349 out of 1002 reviews
Rating 6 - Okay. 71 out of 1002 reviews
Rating 4 - Poor. 28 out of 1002 reviews
Rating 2 - Terrible. 30 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Hannah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly attentive staff at check in and breakfast service. The room was spotless, large shower cubicle, excellent hot water and good water pressure, with Dove products provided. Well lit car park, conveniently located near major roads. Healthy options for a working breakfast.
Stayed 1 night in Nov 2025

8/10 Good

Gordon

Liked: Cleanliness, property conditions & facilities
This is a nice, small modern hotel with easy access to major roads and plenty of parking.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Good clean room quiet .friendly staff
Stayed 3 nights in Oct 2025

4/10 Poor

Kerry

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Sofa bed was not made up, when I asked reception she was polite but said they don’t do that. The duvet was scrunched up on a shelf with a dirty cover on. The receptionist did bring new clean one to my room. There was also someone else’s shampoo and shower on the corner of the bath which made me question the standard on cleaning that went into the room.
Stayed 1 night in Oct 2025

10/10 Excellent

Liam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab staff, great shower, comfortable bed, lots of parking
Stayed 1 night in Oct 2025

6/10 Okay

Tom

Liked: Cleanliness
Stayed 3 nights in Oct 2025

8/10 Good

Simon

Liked: Staff & service, room comfort
Quiet room. Didnt have breakfast as many other places available. Bed comfortable. Carpet in room sticky by door on the inside. Staff excellent.
Stayed 2 nights in Oct 2025

8/10 Good

Jeremy

Liked: Staff & service
Excellent place Only error was toilet seat v loose
Stayed 1 night in Oct 2025

8/10 Good

Iain

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not go to the bar.
Stayed 1 night in Oct 2025

8/10 Good

Andrew, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities
Good standard hotel reasonable price
Stayed 3 nights in Oct 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking was very accessible and there were always plenty of spaces available.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady who was on reception was excellent! Great service, very friendly and very helpful. Best receptionist I have ever met.
Stayed 1 night in Oct 2025

10/10 Excellent

Dr Mohamed

Stayed 1 night in Oct 2025

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for quick overnight stop driving to customer, clean and quiet despite being next to the road
Stayed 1 night in Sep 2025

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, clean and comfortable
Stayed 1 night in Sep 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities
Handy for road network.
Stayed 1 night in Sep 2025

10/10 Excellent

Jeremy

Stayed 1 night in Sep 2025

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff friendly and helpful
Stayed 3 nights in Sep 2025

6/10 Okay

Peter

Liked: Staff & service
Easy access from main road
Stayed 1 night in Sep 2025

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conveniently situated and comfortable

We had a lovely stay at this hotel. It was conveniently situated for our needs. There is no lift so if you struggle with stairs or mobility you may need to request a ground floor room
Stayed 2 nights in Sep 2025

6/10 Okay

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Done one
Stayed 1 night in Sep 2025

2/10 Terrible

Mark

Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025