Petit Palace Triball

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Petit Palace Triball, Madrid, current page

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4.2 out of 5

Very good!

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"Staff very helpful. First night my friend and I were given a room with a king size bed and I had requested a twin room which we got the next day. The ... " More

By Arabella on Wed 22 Oct 2014

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Standard Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

€150* Per night/room 9 Jun - 10 Jun

Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Quadruple Room, Gran Via View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Double Room, Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Petit Palace Triball. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus a business centre and breakfast (surcharge). This property offers pet-friendly amenities, such as food and water bowls.

Free WiFi and wired Internet
Buffet breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes complimentary bicycles
Guests have great things to say about the breakfast and the helpful staff
Steps from Gran Via and 6 minutes on foot from Puerta del Sol
Airport shuttle service available for a fee
Pets welcome for a fee
Pet-friendly amenities are available, including food and water bowls

Petit Palace Triball ratings based on 18 Verified Reviews

Review Summary

4.2 out of 5 4.0 out of 5.0

Room cleanliness 4.0 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 3.5 out of 5.0

Hotel condition 4.0 out of 5.0

Guest reviews for Petit Palace Triball

3 out of 5

Ideal for people who are out all day

Staff very helpful. First night my friend and I were given a room with a king size bed and I had requested a twin room which we got the next day. The bathrooms could have better doors as they were quite see-through and one had to make sure to be away from that part of the room when the other was in the shower. Clean room and breakfast excellent. Ideal for people like us who sightsee all day and don't stay in the hotel but if the weather was bad there is no where to sit as there is no sitting room only an area where people sit waiting to leave etc. We also were unable to get English on the TV night and morning for the news but apart from that I would recommend it for people like us who go sightseeing all day and just sleep on the hotel and go out after breakfast.

Posted by Arabella on 22 Oct 2014

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4 out of 5

family

good experience Check in easy helpful staff lighting and a/c needs improving overall good hotel

Posted by beestar on 1 Sep 2012

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5 out of 5

Das Hotel liegt ideal, mitten im Zentrum und gleich bei der U-Bahn Gran Via! Die Zimmer sind klein aber sehr schön und sauber. Das Personal sehr zuvorkommend. Wir wurden von Rodridogo, der sogar Deutsch spricht, immer bestens beraten. Danke!

Posted by Jacqueline on 19 Feb 2022

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Comment from Hotel Management

20 Feb 2022 by Lucía Lamas, Guest Service.

Liebe Jacqueline, Vielen Dank, dass Sie sich für Ihren Aufenthalt in Madrid für das Petit Palace Triball entschieden haben. Ich freue mich zu wissen, dass Ihre Erfahrung die Erwartungen erfüllt hat und dass Sie die von uns angebotenen Dienstleistungen genossen haben. Vielen Dank, dass Sie die Arbeit der Mitarbeiter hervorheben, insbesondere die von Rodrigo, an den ich Ihre freundlichen Worte senden werde. Liebe Jacqueline, wir würden uns freuen, Sie bald wieder im Petit Palace Triball zu sehen und Ihren Aufenthalt wieder perfekt zu machen. Grüße vom ganzen Team. Lucía Lamas, Guest Service.

5 out of 5

Posted by a verified traveller on 14 May 2021

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Comment from Hotel Management

27 May 2021 by Carolina

Estimado cliente, Muchas gracias por el tiempo que se ha tomado en hacernos llegar su valoración sobre su estancia con nosotros. Nos alegra saber que hemos cumplido sus expectativas y que ha tenido una buena experiencia alojado con nosotros. Esperamos que vuelva muy pronto a Madrid, y se aloje de nuevo con nosotros. Atentamente, Carolina Cervera Host carolina.cervera@petitpalace.com

5 out of 5

Posted by a verified traveller on 5 Feb 2020

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Comment from Hotel Management

6 Feb 2020 by Lucía Lamas, front desk department.

Estimado Huésped, Muchas gracias por elegir Petit Palace Triball para su estancia en Madrid y por tomarse unos minutos en compartir su experiencia con nosotros. Es un placer saber que su estancia fue perfecta y estuvo a la altura de sus expectativas. Día a día trabajamos para que nuestros huéspedes se sientan como en casa y vivan experiencias únicas. Esperamos tener la oportunidad de volver a verle de nuevo en Petit Palace Triball. Un saludo. Lucía Lamas, departamento de recepción. Hotel Petit Palace Triball

4 out of 5

Posted by a verified traveller on 28 Jan 2020

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Comment from Hotel Management

29 Jan 2020 by Lucía Lamas, front desk department

Estimado huésped, Muchas gracias por elegir Petit Palace Triball para su estancia en Madrid y por tomarse unos minutos en compartir su experiencia con nosotros. Día a día trabajamos para ofrecer el mejor servicio posible y hacer que nuestros huéspedes se sientan como en casa. Seguiremos trabajando en la misma línea para ofrecer lo mejor de nosotros mismos :) Esperamos tener la oportunidad de volver a verle pronto en Petit Palace Triball. Un saludo. Lucía Lamas, departamento de recepción. Hotel Petit Palace Triball

5 out of 5

Posted by a verified traveller on 8 Oct 2019

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Comment from Hotel Management

9 Oct 2019 by Patricia Alonso. Front desk manager.

Dear guest, Thank you for booking at Petit Palace Triball and for leaving your value about us. It is a pleasure to have succeded your expectations, hoping to have the chance to see you soon. Best regards from our whole team.

5 out of 5

Pefekte Lage für Shopping, in der Nähe von zahlreichen Restsurants und Bars.

Posted by a verified traveller on 5 Mar 2019

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Comment from Hotel Management

7 Mar 2019 by Patricia Alonso. Front desk manager.

lieber Kunde Vielen Dank, dass Sie sich während Ihres Besuchs in Madrid für unsere Dienstleistungen entschieden haben und Ihre Erfahrungen mit uns geteilt haben. Wir freuen uns, dass Sie unsere hervorragende Lage in der Nähe der wichtigsten touristischen Interessen und Dienstleistungen der Stadt genießen können. Wir hoffen, Sie bald wiederzusehen. eine Begrüßung

4 out of 5

Exzellente Lage, mittelklasse kleinere Zimmer jedoch komfortabel. Sauber.

Posted by a verified traveller on 2 Jan 2019

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Comment from Hotel Management

3 Jan 2019 by Sabrina Puerta. Hotel Manager

Dear Guest, Thank you very much for your feedback about your recent stay. We are pleased to know that you have enjoyed your stay and we hope to welcome you back in the near future. Regards.

3 out of 5

Hotel an super Lage

Das Zimmer war sehr hellhörig. Man hörte im Nebenzimmer wenn jemand niest oder auch wenn jemand an der Türe vorbei lief, da es im Gang keinen Teppich hatte. Frühstück war lecker, Früchte, Veganes, Käse, Auschnitt, Müesli und div. Säfte. Das Geschirr war jedoch schmutzig. Lage war ideal. Konnten alles zu Fuss erledigen. Zimmer war ausreichend ausgestattet.

Posted by a verified traveller on 22 May 2018

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Comment from Hotel Management

3 Jun 2018 by Patricia Alonso. front desk manager

Lieber Kunde Vielen Dank für Ihre Buchung und für Ihre Erfahrungen mit dem Hotel. Ich entschuldige mich, wenn Sie während Ihres Aufenthaltes Lärmbelästigungen von den angrenzenden Räumen hatten. Es ist jedoch eine Freude zu bestätigen, dass Sie unseren Frühstücksservice genossen haben. Wir hoffen, die Gelegenheit zu haben, Sie bald wieder zu sehen. eine Begrüßung

About the Petit Palace Triball

Location C/ Gonzalo Jimenez de Quesada, 2, Madrid, Madrid 28004

Property Features

WiFi and wired Internet are free in public spaces. A business centre and meeting rooms are available. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Petit Palace Triball. This 3-star Madrid hotel is smoke free.

61 guestrooms or units
5 levels
Conference rooms
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff members are multilingual
Storage area for luggage
Front desk safe
Tour and ticket information
Concierge
Lift
No smoking on site

Family Friendly Amenities

Family property
Free WiFi
Soundproofed rooms
Laundry facilities
Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Offsite parking discounted rates available

Transport

Train station: Madrid Recoletos Station (1.4 km / 0.9 mi)
Metro station: Gran Via Station (0.1 km / 0.1 mi)
Property shuttles: Airport shuttle

Room Amenities

Petit Palace Triball offers 61 air-conditioned accommodations with laptop-compatible safes and a hairdryer. 20-inch flat-screen televisions come with digital channels. Bathrooms include a shower with a hydromassage showerhead, and complimentary toiletries. This Madrid hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

In-room dining (limited hours)
Flat-screen television
Digital channels
Shower
Hydromassage showerhead
Cots (free)
Housekeeping (daily)
Hairdryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board available
Desk
Blackout curtains
Sound-insulated rooms
Air conditioning
Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Free bicycles on site
Golfing nearby
Scooter/moped rentals nearby

Hotel Policies

Check-in

Check-in time ends at midnight
Check-in time starts at 2 PM
Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Petit Palace Triball offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

Check-out by noon

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Children 2 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cots (infant beds)!

Pet Policy

Pets: EUR 25 per pet, per stay
Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers central heating or air conditioning, depending on the season.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Debit cards not accepted
Property does not follow sanitisation practices of any association
Staffed front desk
Carbon monoxide detector
Smoke detector
Service animals are allowed
Service animals are exempt from fees/restrictions
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities on-site
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Mobile key entry is not available
Protective clothing is not available to guests
Food service has not been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Children stay free - maximum age 2
Social distancing measures are not in place
Contactless check-in is not available
No rollaway/extra beds available
Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
Property confirms they are implementing enhanced cleaning measures
Children stay free
Individually-wrapped food options are not available
Online penalty collection
No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately EUR 16 for adults and from EUR 16 for children
Airport shuttle fee: EUR 33 per vehicle (one-way, maximum occupancy 4)
Airport shuttle fee per child: EUR 30 (one-way), (from 5 to 18 years old)
Pet fee: EUR 25 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Palace Italia
Petit Palace Triball Hotel Madrid
Petit Palace Italia Hotel
Petit Palace Italia Hotel Madrid
Petit Palace Italia Madrid
Petit Palace Triball Hotel
Petit Palace Triball Madrid
Petit Palace Triball Hotel
Petit Palace Triball Madrid
Petit Palace Triball Hotel Madrid

You should know

On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.

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