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Suites You Platinum

3.0 star property

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View from room
Exterior
Apartment, 1 Bedroom, City View | View from property
Apartment, 1 Bedroom, City View | Living area
Studio

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Calle Preciados, 42, Madrid City Center, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪6 min walk‬
  • Place, Plaza Mayor
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Standard Studio

Standard Studio

Standard Studio

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio

Studio

Studio

  • 27 sq m
  • Sleeps 4
  • 2 Single Beds OR 1 Double Sofa Bed

View all photos for Studio, City View

Studio, City View | In-room dining

Studio, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 29 sq m
  • Sleeps 4
  • 2 Single Beds OR 1 Double Sofa Bed

View all photos for Studio, 3 Single Beds

Studio, 3 Single Beds

Studio, 3 Single Beds

  • 26 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Apartment, 1 Bedroom, City View

Apartment, 1 Bedroom, City View | Living area

Apartment, 1 Bedroom, City View

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Studio, 1 Double Bed, Kitchen

Superior Studio, 1 Double Bed, Kitchen

Superior Studio, 1 Double Bed, Kitchen

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Suites You Platinum

Express check-out and free WiFi in public areas are available at this smoke-free apartment building. Each apartment features free WiFi and a kitchen with a refrigerator, a stovetop, and a microwave. A flat-screen TV, a coffee/tea maker, and a hair dryer are among the other amenities available to guests.
Suites You Platinum offers 9 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers.

This Madrid apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

During your stay at Suites You Platinum, you're just a quick walk from Gran Via. Free WiFi in public areas and a roundtrip airport shuttle (surcharge) are available. This comfortable apartment building has 9 apartments. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a flat-screen TV, and a refrigerator
  • Free WiFi
  • Services include luggage storage
  • Just a 3-minute walk from Gran Via and 7 minutes by foot from Puerta del Sol
  • Airport shuttle service available for a fee
As a guest of Suites You Platinum, you'll find express check-out and an elevator. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee.

This 3-star Madrid apartment is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available from 11:00 AM to 3:00 PM; EUR 20 per night; reservations required
  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Luggage storage
  • Mobile key entry

Location highlights

  • In a shopping district
  • In the city centre
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit

General

  • 9 units
  • Soundproofing

Policies

Check-in

Check-in from 2:00 PM - 7:00 PM and 2:00 PM - 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's Stay My Way mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 40 per vehicle (one-way)
  • Nearby parking fee: EUR 20 per night (1476 ft away; open 11:00 AM to 3:00 PM)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a first aid kit
This property is professionally cleaned
Suites You Platinum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests planning to arrive outside of normal check-in hours will receive an email before arrival with check-in information and smart lock details. Guests can access their accommodation through a private entrance. Guests are required to download the property's Stay My Way mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Suites You Apartment Madrid
Suites You Apartment
Suites You Madrid
Suites You Platinum Madrid
Suites You Platinum Apartment
Suites You Platinum Apartment Madrid

Suites You Platinum Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 37 out of 107 reviews
Rating 8 - Good. 42 out of 107 reviews
Rating 6 - Okay. 12 out of 107 reviews
Rating 4 - Poor. 4 out of 107 reviews
Rating 2 - Terrible. 12 out of 107 reviews

8.2/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

RAIZA

Travelled with family
Liked: Cleanliness, amenities
The place was ok but not for family trips but for young people basically , tiny shower for big people. The rest was fine
Stayed 2 nights in Sep 2025

10/10 Excellent

Adriana, Miami

Stayed 2 nights in Sep 2025

8/10 Good

Ivette

Travelled with family
Liked: Cleanliness, room comfort

Great centrally located suite

The location could not have been more perfect. We were right in the middle of Madrid with restaurants and anything we needed steps away. The place was nice and comfortable. The only improvements I would suggest is have shampoo and soap. There was shower gel only. The countertops in kitchen and bathroom were not in great shape which made it not look too notch if I am being picky. But overall a great experience and I would stay there again when back in Madrid.
Stayed 2 nights in Jul 2025

8/10 Good

Luz

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
You need to have international internet service to get into your room. The sofa cushions were stained/dirty and the sofa bed mattress was of poor quality, very uncomfortable. Not enough toilet paper left in the room for 5 guests staying for 3 nights. When we asked for more, they responded by asking for permission to enter the room, which we did not see in time since we had no Internet service in Europe.
Stayed 3 nights in Jun 2025

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, room comfort
Muy bien ubicada, todo excelente sin novedad
Stayed 1 night in May 2025

8/10 Good

Wilson

Stayed 4 nights in May 2025

10/10 Excellent

Emma, hialeah

Liked: Cleanliness, amenities, property conditions & facilities
Apartments en good condition
Stayed 5 nights in Sep 2024

8/10 Good

Jeet

Travelled with family
Liked: Cleanliness, room comfort
The stay was very comfortable. The room was clean and kept in a proper condition. The access to the apartment although explained via a message, however due to multiple entry doors it took a while to figure out how the access was to the room the first time. The best thing was the location of the building apartment which was very close to the main attractions and the market place.
Stayed 2 nights in Jul 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Location was excellent for us as our son who is studying abroad was just one floor up. They advertised air conditioning, but it didn’t work and they didn’t attempt to fix it. We had issues with check in as the unlock access code was not activated and communication was an issue. They said to text on what’s AP, but didn’t respond.
Stayed 3 nights in May 2024

6/10 Okay

Lucia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Check in was an extremely frustrating process. We landed and we’re hungry but just trying to get in. The first door to the actual building does not lock (just push it to open) it has foil in the lock to prevent it from locking when you close it. Then the floors are not numbered and the doors on the floors are not numbered which gets confusing to figure out where you are suppose to go. The instructions don’t indicate to walk up until you see a door with CH. that would have been extremely helpful. Also, the instructions to which wifi code to use is not clear. I wish they would have said to use the second code because I didn’t know there were more doors inside this second door. Lastly, I kept messaging with them and luckily I know Spanish so I was able to text to communicate but when I would try to call she wouldn’t answer just let it ring and say to text her. A phone call would have been a lot faster and easier and prevented the 15 minutes we stood at the door trying to get in. The good thing about this is the room is actually comfortable and looks as described and in a great location with a great restaurant right next to the main door.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very accesible to restaurants, Bars and points of interest to visit.
Stayed 3 nights in Jun 2021

2/10 Terrible

Valerio

Travelled with family
Disliked: Cleanliness, room comfort

Horrible experience

Firstly, the place we checked in was almost 1 mile away from the actual apartment (nobody told us about it). So, after a long flight we had to walk for 15 minutes uphill in the rain with our suitcases and my baby son 😞. The bathroom smelled a bit probably because of humidity because there was no shower door. We had to mop the whole bathroom every time we showered. The glass door broke and they never fixed it. There was no cleaning service (not even garbage pick up) for the 12 days we stayed. I had to go out and take my garbage. Just in the 5th day or so a cleaning person stoped by and left some towels.
Stayed 10 nights in Feb 2021

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Centrally located. Check-in is a 10 minute walk from the room. Not much noise at night. Plenty of places to eat and drink around the room.
Stayed 4 nights in Jun 2019

10/10 Excellent

Jeffrey Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

4/10 Poor

Kathryn

Disliked: Staff & service

Skip

The office where you check in is a different address that what is listed. So you get to haul your luggage from the apartment to the office and back again. Joy. The walls are paper thin. You can hear EVERYTHING. The keys get stuck in the locks and you get threatened if you don’t return their precious keys (which we did) Do yourself a favor and skip this place and stay at the Hotel Francisco nearby. Beautiful, centrally located and awesome staff.

6/10 Okay

Anna

Liked: Cleanliness, property conditions & facilities
The Grama Bar directly below was our saving grace!
Stayed 3 nights in Jul 2017

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Place for short or long stay.

The location was perfect in the Puerta de Sol plaza area. We had a layover for our flight and didn't want anything to far away from the Grand Via. Just a hint look for the e-mail with directions to the office because it is not at the apartment...a short walk but it is best to take a cab to the office and you can walk to the apartment. The night life a live lots of bars, restaurants, shops and anything you can imagine near you.
Stayed 1 night in May 2017

6/10 Okay

Laura

Excellent Location

Location was fantastic, right in the centre within easy walking distance of lots of attractions and restaurants/bars. We asked for a double bed and got 2 singles, and it got very noisy at night time until the early hours but it was worth it to be in such a good location. Staff at the reception were very friendly, would stay here again and recommend as long as you aren't bothered by noisy neighbours!

8/10 Good

António, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning clients about reception localization its a great idea you have must to practice.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience

during our 4 night stay there was continuous noise from other floors of suites also banging of doors at all times. hence we got very little sleep and this experience spoilt our trip to Madrid and came home exhausted instead of refreshed. I would not recommend anyone staying here because of the noise all night

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good location.

Clean, new and modern apartment. Small but comfortable for a short stay.

10/10 Excellent

Not Provided, Tel aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location and facilities but can get nois

The stay was great and as comfortable as it gets. Very convenient to every sight in Madrid by foot. The only two drawbacks are the reception which is a 5 minute walk from the hotel/ apartment itself and when we arrived at night with the luggage and our children walking for 5 minutes with all the equipment was the last think we wanted to do. Another thing to be aware of is that it is located in a very busy pedestrian street and the "madrileños" like to party late so it can get pretty noisy in the room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit to Madrid

We stayed in Madrid for 5'nights. This is not a hotel. This is an appartment in the old building in th center of Madrid. It is inexpensive in comparison with the hotels in the same district, it is nice, clean remodeled appartment. The housekeeping is once a week, but if you need anything you can call and they will help you. The check- in is at the office that is in other place in a walking distance but close. The only inconvinience was that there are other tenants in the building who are not the customers of the same office. And when we stayed there was a group of young people on the first floor who were partying every night past mignight. So it was noisy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madrid room

Friendly staff willing to help