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Best Western Palmyra Inn & Suites

2.5 star property

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Photo gallery for Best Western Palmyra Inn & Suites

Lobby
Lobby
Pool
Suite, 1 King Bed, Non Smoking, Jetted Tub
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
955 Canadaigua Rd., Palmyra, NY, 14522
  • Place, Smith Family Farm
    ‪16 min walk‬
  • Place, Wayne County Fairgrounds
    ‪2 min drive‬
  • Place, Historic Palmyra Museum
    ‪2 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

  • Sleeps 5
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(24 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 5
  • 2 Queen Beds

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About this property

Best Western Palmyra Inn & Suites

Suburban hotel with free breakfast and a 24-hour front desk
This smoke-free hotel features a conference center, a hot tub, and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Best Western Palmyra Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. 43-inch LED televisions come with cable channels.

Bathrooms include shower/tub combinations. This Palmyra hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub.
Our customers tell us they can't get enough of the helpful staff at Best Western Palmyra Inn & Suites. During your stay, you'll be within walking distance of Smith Family Farm. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free breakfast offered
  • Free WiFi
  • Free self parking
  • Amenities include a business center, a meeting room, and a conference center
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 14 minutes by foot from Smith Family Farm and a 2-minute drive from Palmyra Family Medicine
A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served. A hot tub, a vending machine, and gift shops/newsstands are also featured at the business-friendly Best Western Palmyra Inn & Suites. Free self parking is available.

This Palmyra hotel is smoke free.

Guests are served free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Things to do

  • Hot tub
  • TV in common areas

Family friendly

  • Children's games
  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per stay.
  • Cribs (infant beds) are available for USD 5.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 5.0 per stay
  • Rollaway bed fee: USD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palmyra Inn
Best Western Palmyra Inn
Best Western Palmyra
Palmyra Inn Suites
Best Palmyra & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel
Best Western Palmyra Inn & Suites Palmyra
Best Western Palmyra Inn & Suites Hotel Palmyra

Best Western Palmyra Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1000 reviews
Rating 8 - Good. 276 out of 1000 reviews
Rating 6 - Okay. 129 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Chanice

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
The staff checking in me in wouldnt talk to me directly, kept talking to my party staying with me. Wouldnt fill me in on what I was signing off on, had to ask...Then gave me a half crap answer. Our key cards did not work when we came back to the hotel room. I went up to the front desk with the card I used to book and my photo ID...The lady working the desk told me she didn't need to see any of that and just asked me for what room number....COMPLETELY UNSAFE..I could have gotten a random persons room key SO EASILY!!!!!! Then we had a dirty used cutip when checking the cleanliness of the room. Right under neath the table by the sofa. The bathroom floor was dirty. The room was in no way swept either. The TV didn't work at all and was "apparently known to front staff". The only pleasant person I came across in our stay there was a lady working breakfast area. Would not stay here again. Displeased with price spent and conditions of room.
Stayed 1 night in Aug 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Vince

Stayed 1 night in Aug 2025

8/10 Good

Ana Carolina

Travelled with family
Liked: Property conditions & facilities, room comfort

The room was comfortable and clean.

The room was comfortable and clean. The bathtub was dirty and full of hair, but everything else was fine. The pool/jacuzzi hours could be extended, that would be my only suggestion. The breakfast was very good. I would definitely return to this hotel and recommend it.
Stayed 1 night in Aug 2025

6/10 Okay

Jeanette

Stayed 3 nights in Aug 2025

2/10 Terrible

christopher

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

could of been great

Hello, I'm writing to tell you about our stay on Saturday August 2nd. First, when we entered the hotel it was very warm. I'm not sure if the A/C was not working or not on, but it was very warm throughout the common areas of the hotel. We were not able to use these areas due to this and had to eat our breakfast Sunday morning in our room. We felt bad for the older gentleman sweating as he checked in other patrons. Secondly, the televisions throughout the hotel were not working. This was not told to us before we arrived, or we would have made other arrangements. The ice machine on the floor of our room, the second floor, was not working. There were no towels available in the hot tub area when we went to use it. When I went to take a shower the products supplied were not shampoo and conditioner but conditioner and body lotion, which I did not realize until I was already in the shower, so I was unable to wash my hair. The room was clean and the bed was luckily comfortable. Overall it was not a very good stay. There was only one gentleman on staff at the desk throughout our stay and he consistently had a long line of people at the desk so speaking to him about any of these issues, even if he could have addressed them, was very inconvenient. I look forward to your response to my concerns. Thanks, Christopher Virginia
Stayed 1 night in Aug 2025

6/10 Okay

amy

Stayed 1 night in Aug 2025

4/10 Poor

Brian

Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Leela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was the poorest quality we have had. Food was limited and poorly prepared. Beds were comfortable.
Stayed 1 night in Aug 2025

8/10 Good

MK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Karry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Doris

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
2 hours before arrival they called and said they had an emergency and instead of our 2 rooms, could we all fit in one room? We are 2 families with 4 adults and 2 older kids fitting into one, 2 queen room, for 2 nights? We said we didn’t think so. I believe the emergency was a bus full of teenagers that had arrived. The TV didn’t work at all the 2 days we were there, the washing machine was out of order, the metal rail in the tub was pulling away from the wall showing the anchor screws, broken tissue holder and broken particle board below the refrigerator. First breakfast was a mess. Only sausage and one goopy waffle maker, cereal on the floor, milk spilled on the counter, bagel cut and just left on the counter, no forks and no hotel person around to ask for forks. To be fair, the bus of teenagers had gone to breakfast before us and things were a mess. I was surprised they didn’t have a staff member in the eating area. The waffle, however was tasty! The second morning breakfast was much nicer. Not a great hotel stay.
Bar pulled away from shower wall.
Below refrigerator.
No washer.
Stayed 2 nights in Jul 2025

4/10 Poor

robert

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kristine, fillmore

Stayed 2 nights in Jul 2025

6/10 Okay

CARLOS

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was very good. No dining available and if you have any phisical impediment, It does not have an elevator to get to the second floor.
Stayed 2 nights in Jul 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice country location just out of town. Pleasant and quiet
Stayed 1 night in Jul 2025

10/10 Excellent

Max

Travelled with family
Liked: Amenities, property conditions & facilities
Nice property
Stayed 1 night in Jul 2025

6/10 Okay

Shirley

Travelled with family
Liked: Staff & service
Disliked: Amenities
Dated, worn out. Mold and paint discolorations.
Stayed 1 night in Jul 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
nice property and convenient for visitors to the area, no shampoo in bathrooms and check in was a bit slow, but otherwise fine.
Stayed 1 night in Jul 2025

4/10 Poor

CHARLES

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great little spot

Right next to the LDS church and temple and other history sites. A LOT of youth stay there in the summer so bee warned
Stayed 2 nights in Jul 2025

2/10 Terrible

Ruth

Disliked: Cleanliness, property conditions & facilities
The property is close to Church historical sites, which is convenient. There was no air conditioning, the towels are so old you can sand the asphalt with them. The breakfast was very poorly planned and all was gone by 8:30 am.
Stayed 3 nights in Jul 2025

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Kayla

Stayed 1 night in Jul 2025