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The Westin San Diego Gaslamp Quarter

4.0 star property

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Photo gallery for The Westin San Diego Gaslamp Quarter

Exterior
Breakfast, lunch, dinner served; American cuisine
Point of interest
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Junior Suite, 1 King Bed, Bay View (Balcony)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
910 Broadway Circle, San Diego, CA, 92101
  • Place, San Diego Convention Center
    ‪12 min walk‬
  • Place, Petco Park
    ‪13 min walk‬
  • Place, Port of San Diego
    ‪13 min walk‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪5 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed

9.4 out of 10
Exceptional
(52 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Traditional Room, 2 Queen Beds

9.4 out of 10
Exceptional
(33 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(14 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds

8.4 out of 10
Very good
(7 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 2 Queen Beds

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Corner

Executive Room, 1 King Bed, Corner

Executive Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, City View (Balcony)

Premium Room, 1 King Bed, City View (Balcony)

Premium Room, 1 King Bed, City View (Balcony)

  • City view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, City View (Balcony)

Premium Room, 2 Queen Beds, City View (Balcony)

Premium Room, 2 Queen Beds, City View (Balcony)

8.0 out of 10
Very good
(1 review)
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Bay View (Balcony)

Junior Suite, 1 King Bed, Bay View (Balcony)

Junior Suite, 1 King Bed, Bay View (Balcony)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Bay View (Balcony)

Junior Suite, 2 Queen Beds, Bay View (Balcony)

Junior Suite, 2 Queen Beds, Bay View (Balcony)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Bay View

Suite, 1 Bedroom, Bay View

Suite, 1 Bedroom, Bay View

  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Bay View

Suite, 1 King Bed with Sofa bed, Bay View | Living room

Suite, 1 King Bed with Sofa bed, Bay View

  • Bay view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed (Hearing Accessible)

  • City view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Traditional Room, 2 Queen Beds

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Traditional Room, 2 Queen Beds

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Traditional Room, 2 Queen Beds

10.0 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds (Hearing Accessible)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 2 Queen Beds (Hearing Accessible)

  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

The Westin San Diego Gaslamp Quarter

Hotel with a rooftop terrace, 5-minute walk to San Diego Civic Theatre
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
The Westin San Diego Gaslamp Quarter offers 450 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch LED televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include body treatments.
Our customers tell us they can't get enough of the helpful staff at The Westin San Diego Gaslamp Quarter. During your stay, you're just a quick walk from San Diego Civic Theatre. You'll find features like free WiFi in public areas, plus an outdoor pool and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 50+ Mbps)
  • Enjoy American cuisine while dining at Bronze Bird
  • Buffet breakfast served daily for a fee
  • Wired Internet for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a 24-hour gym, complimentary bicycles, and fitness classes
  • Within a 15-minute walk of San Diego Civic Theatre and San Diego Convention Center
  • Bus station shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
The Westin San Diego Gaslamp Quarter offers its guests an outdoor pool, a 24-hour fitness center, and complimentary bicycles. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 34333 square feet (3190 square meters) and includes conference space. A rooftop terrace, spa services, and multilingual staff are also featured at the business-friendly The Westin San Diego Gaslamp Quarter. For a fee, parking is available.

This 4-star San Diego hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.
Bronze Bird - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Ingredients Grab n Go - This café specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
Lobby Bar - This bar serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (USD 18.95 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Bus station shuttle (surcharge)
  • Covered valet parking on site (USD 60 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: USD 31.25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bronze Bird
  • Ingredients Grab n Go
  • Lobby Bar

Things to do

  • 24-hour gym
  • Fitness classes
  • Free bicycle rentals
  • Heated pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • In-room cot
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • 34,333 square feet of conference space
  • Computer station

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body treatments
  • In-room massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet (89 centimetre high)
  • Handrails in stairways (89 centimetre high)
  • Lever door handles
  • Lift (109 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Portable bathtub seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 56.39 per accommodation, per night (maximum USD 169.17 per stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.01 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 31.25 per person
  • Fee for in-room wired internet: USD 18.95 per night (rates may vary)
  • Covered valet parking fee: USD 60.00 per night (in/out privileges)
  • Pet fee: USD 56.39 per accommodation, per night (maximum USD 169.17 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gaslamp Westin
San Diego Gaslamp Westin
San Diego Westin Gaslamp
San Diego Westin Gaslamp Quarter
Westin Gaslamp Quarter
Westin Gaslamp Quarter Hotel
Westin Gaslamp Quarter Hotel San Diego
Westin Gaslamp San Diego
Westin San Diego
Westin San Diego Gaslamp Quarter
Westin San Diego Gaslamp Quarter Hotel
Westin Gaslamp Quarter, San Diego Hotel San Diego
The Westin San Diego Gaslamp Quarter Hotel
The Westin San Diego Gaslamp Quarter San Diego
The Westin San Diego Gaslamp Quarter Hotel San Diego

The Westin San Diego Gaslamp Quarter Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1001 reviews
Rating 8 - Good. 197 out of 1001 reviews
Rating 6 - Okay. 55 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 43 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jordyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely everything was as perfect as it could be, from the staff to the overall environment.
Stayed 2 nights in Oct 2025

4/10 Poor

Ofelia

Travelled with family
Liked: Property conditions & facilities
Staff was wonderful, this place has some Surcharges but doesnt explain what is it they ask for a 100 deposit wich im fine with it but I got charged 89dlls. for something else that I dont know what it is, I didnt even drink their water or use their Ammenities, valet was included and I did tip the guy wifi wasn't included you have to pay if you want to use it but I didn't need it so I dont know...
Stayed 1 night in Nov 2025

10/10 Excellent

Eduard

Stayed 3 nights in Oct 2025

10/10 Excellent

Sara

Stayed 1 night in Nov 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and friendly staff.
Stayed 2 nights in Oct 2025

8/10 Good

Lizette

Stayed 2 nights in Sep 2025

10/10 Excellent

DeVion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Cedric

Stayed 2 nights in Oct 2025

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly!
Stayed 4 nights in Oct 2025

10/10 Excellent

Consuela

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
I had a nice
Stayed 2 nights in Oct 2025

8/10 Good

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Had a spacious and comfortable room and enjoyed a good breakfast before heading out. Location is easy to get to from airport using public transportation. Would stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Natalie J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to restaurants and bars, and it was very safe and clean
Stayed 3 nights in Oct 2025

10/10 Excellent

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, amazing food and drinks
Stayed 2 nights in Oct 2025

10/10 Excellent

Desiree

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Renee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They put us in an ada room and there was a ramp which we could’ve hurt ourselves. You can’t park which forced us to valet which was not disclosed won’t be staying here again
Stayed 2 nights in Oct 2025

10/10 Excellent

Francy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

James

Stayed 5 nights in Sep 2025

10/10 Excellent

Dean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel employees were all great and very friendly and they accommodated an early check in for us at 12pm instead 4pm! The rooms were great and very clean. I highly recommend
Stayed 2 nights in Oct 2025

10/10 Excellent

Jesus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very alert helpful staff, decent price when planned ahead..
Stayed 1 night in Sep 2025

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at the Westin San Diego for our anniversary, and overall our experience was wonderful. Special thanks to Zozima (SD local and front desk) , Julianna at concierge, Brandon, and the café staff, all of whom went above and beyond to make our stay memorable. Zozima provided excellent food & activity recommendations. The check-in process was smooth, and switching rooms was handled seamlessly. Unfortunately, we did have some less pleasant experiences. On 9/27, while seeking assistance at the concierge desk, Suzanne looked directly at us but refused to acknowledge or assist. Only when I said “excuse me” did Julianna step in with warmth and professionalism, while Suzanne continued to ignore us. Later, when I tried to revisit the encounter with Suzanne, she admitted seeing us but remained dismissive and unaware of how her actions impacted our experience. We also experienced repeated TV issues (screen glitching/freezing). The first time, engineering resolved it quickly, but when it happened again that evening, the concierge seemed rude and inconvenienced. This time, no engineer showed up and there was no follow-up. Overall: We enjoyed our stay thanks to the excellent staff members who truly cared, but lapses in service particularly at concierge kept the experience from being flawless. Location is perfect.
Stayed 3 nights in Sep 2025

10/10 Excellent

DELIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Sep 2025

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