2/10 Terrible
Brian, Clinton
9 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t even know where to start. Zero guest service from the agent at front desk. She sat behind the desk, was talking to someone in her phone while checking me in and was confusing me as I was not clear if she was talking to me. Eventually got checked in and made it to my room only to find bed was barley made and dirty floor. To really make this place a never again for me, was that we requested additional blankets and pillows they never came, we had to go to the front desk to ask again same young lady from the night before was again underserving all guest including a elderly woman in a wheelchair, who she refused to put on the first floor with claim of no availability of bottom floor, which was pure bs. the room next to us was vacant. Lady asked for help getting her stuff to room on 2nd floor, they told her that they can’t help. So my wife got a cart and loaded it up and helped this handicapped elderly lady. I am absolutely disgusted with choice and main stay for no quality control or culture of service. Being in hospitality for over 24 years, I am mortified at the lack of guest service. Do better! Definitely remove your guest check in agent from front of house, she had the personality of a rock.
Brian
Stayed 2 nights in Mar 2025