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SureStay Hotel by Best Western Santa Cruz

Property class: 2.5

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Photo gallery for SureStay Hotel by Best Western Santa Cruz

Lobby
Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave
Lobby
Exterior
Outdoor pool, open 9 AM to 9:00 PM, pool umbrellas

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
516 Water St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪2 min walk‬
  • Place, Pacific Avenue
    ‪10 min walk‬
  • Place, Santa Cruz Beach Boardwalk
    ‪3 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪57 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

SureStay Hotel by Best Western Santa Cruz

An outdoor pool, a seasonal outdoor pool, and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, express check-out, a TV in a common area, and a vending machine are onsite. Change of towels is available on request.
SureStay Hotel by Best Western Santa Cruz offers 50 accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with premium satellite channels.

This Santa Cruz hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at SureStay Hotel by Best Western Santa Cruz. During your stay, you're just a quick walk from Ocean Street. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking and RV/bus/truck parking
  • Take a swim in the outdoor pool
  • Amenities include a vending machine and TV in a common area
  • Just a 4-minute drive from Santa Cruz Beach Boardwalk and 6 minutes from Monterey Bay
Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a vending machine, and express check-out are also featured at the business-friendly SureStay Hotel by Best Western Santa Cruz. Free self parking is available.

This Santa Cruz hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in March and close in October.
  • Pool access available from 9 AM to 9:00 PM.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.6
Rating 10 - Excellent. 225 out of 1000 reviews
Rating 8 - Good. 245 out of 1000 reviews
Rating 6 - Okay. 218 out of 1000 reviews
Rating 4 - Poor. 162 out of 1000 reviews
Rating 2 - Terrible. 150 out of 1000 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ventan

Stayed 1 night in Jan 2026

10/10 Excellent

Daniel

Stayed 3 nights in Jan 2026

10/10 Excellent

Melvin

It was great
Stayed 1 night in Jan 2026

8/10 Good

Julia

Stayed 1 night in Jan 2026

6/10 Okay

Megan

Stayed 4 nights in Nov 2025

2/10 Terrible

Elvia

Stayed 3 nights in Dec 2025

8/10 Good

Judy

Liked: Cleanliness, staff & service
Lots of parking. And the staff was excellent. Only issue I had was someone went into my room while I was gone and put a closed bottle water on top of the tv stand. And I had the do not disturb sign hanging outside. I informed the manager and he said he would look at the video BUT I have not heard from them at all. After this incident I did not sleep at all. I was scared of someone coming in my room again. Luckily I checked out the next day.
Stayed 3 nights in Nov 2025

10/10 Excellent

Weiqiao

Stayed 1 night in Nov 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful, quite, clean, and comfortable couldnt ask for more.
Stayed 5 nights in Nov 2025

10/10 Excellent

Sam

Stayed 1 night in Nov 2025

8/10 Good

Maria

Very clean,
Stayed 1 night in Nov 2025

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very nice every time we stay there
Stayed 1 night in Nov 2025

10/10 Excellent

Minh

Stayed 1 night in Nov 2025

10/10 Excellent

Teresita

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff… room had air conditioning and plenty safe parking
Stayed 3 nights in Nov 2025

8/10 Good

julian

Liked: Cleanliness, staff & service, amenities
Yes.
Stayed 1 night in Nov 2025

4/10 Poor

Taisha

Disliked: Cleanliness, amenities
Not enough parking. I had to walk a couple of blocks in the middle of the night with my daughter to find parking when it should be included in my stay. How are you able to over crowd
Stayed 1 night in Nov 2025

6/10 Okay

Sean

It was ok .. parking was bad
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was excellent, room was clean and location was great.
Stayed 2 nights in Oct 2025

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfy bed, the same cable system I have at home easy to use.
Stayed 1 night in Oct 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was great. The Restaurants were very great. Really appreciated that it was so close to the Courthouse where I am attending 2 Trials.
Stayed 5 nights in Oct 2025

6/10 Okay

Tanya

Liked: Cleanliness
The room looked clean when I entered and smelled like bleach. However, when I walked on the floor with bare feet my feet got so dirty! Also, at 11:00 am the next morning as I'm preparing to leave, the maid staff knocked on my door to tell me it was check out time and they needed to clean the room! Then as we were walking out, he walked right in before we could lock the door! This has never happened to me at an establishment. It was highly unprofessional and completely rude.
Stayed 1 night in Sep 2025

6/10 Okay

Jennifer

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Parking was not ideal, other guesses were double parked and it didn’t allow enough space for our truck to fit
Stayed 1 night in Oct 2025

4/10 Poor

Piero

Liked: Staff & service

Clean

I found some hair in the toilet and was not really clean
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very knowledgeable and friendly. Grounds were very well taken care of. You couldn’t get a better place for the price anywhere in Santa Cruz
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely well kept and walkable spot that deserves the best recommendation from me
Stayed 2 nights in Sep 2025

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