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Vila Gale Santa Cruz Resort Hotel

4.0 star property

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Photo gallery for Vila Gale Santa Cruz Resort Hotel

A hotel with a swimming pool, palm trees, and a clear sky.
Creator video
A buffet with various food items and a glass partition.
A spacious lobby with a central black and white striped floor, multiple seating areas, and a glass elevator.
A balcony with a view of the ocean, a wooden pier, and a beach with palm trees.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free Wi-Fi

Explore the area

View in a map
Rua de Sao Fernando, 5, Santa Cruz, 9100-157
  • Place, Palmeiras Beach
    ‪2 min walk‬
  • Place, Aquaparque Madeira
    ‪7 min walk‬
  • Place, Funchal Marina
    ‪18 min drive‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪3 min drive‬

Room options

View all photos for Family Room, 2 Bedrooms, 2 Bathrooms, Sea View

A hotel room with a large bed, a desk, a TV, and a balcony.

Family Room, 2 Bedrooms, 2 Bathrooms, Sea View

  • Sea view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Twin Room (2 Adults + 1 Child)

A hotel room with a large bed, a desk, a TV, and a balcony.

Twin Room (2 Adults + 1 Child)

8.0 out of 10
Very good
(1 review)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Sea View (3 Adults)

A hotel room with a bed, a desk, two chairs, a TV, and a view of the city.

Twin Room, Sea View (3 Adults)

  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Sea View (2 Adults + 1 Child)

A hotel room with a bed, a desk, two chairs, a TV, and a view of the city.

Twin Room, Sea View (2 Adults + 1 Child)

  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room (3 Adults)

A hotel room with a large bed, two bedside tables, a desk with a TV, a chair, and a balcony with a view.

Twin Room (3 Adults)

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Double or Twin Room, Sea View

A hotel room with a bed, a desk, two chairs, a TV, and a view of the city.

Premium Double or Twin Room, Sea View

7.2 out of 10
Good
(5 reviews)
  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Double Room Single Use, Sea View

A hotel room with two beds, a desk with a computer, a chair, a small table with a drink, and a view of the ocean through a large window.

Premium Double Room Single Use, Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room (Single Use)

A hotel room with a large bed, a desk, a TV, and a balcony.

Twin Room (Single Use)

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room

A hotel room with a large bed, a desk, a TV, and a balcony.

Twin Room

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Sea View (Single Use)

A hotel room with a bed, a desk, two chairs, a TV, and a view of the city.

Twin Room, Sea View (Single Use)

  • Ocean view
  • 23 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Sea View

A hotel room with a bed, a desk, two chairs, a TV, and a view of the city.

Twin Room, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Vila Gale Santa Cruz Resort Hotel

Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a fitness center are onsite.
Vila Gale Santa Cruz Resort Hotel offers 262 accommodations with DVD players and safes. Rooms open to furnished balconies. LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Satsanga SPA has 2 treatment rooms including rooms for couples. Services include hot stone massages and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.
During your stay at Vila Gale Santa Cruz Resort Hotel, you're just a quick walk from Palmeiras Beach. Features include free breakfast and free WiFi in public areas, plus 2 restaurants.
  • Free buffet breakfast served daily
  • Free WiFi
  • The 2 restaurants, poolside bar, and 2 bars/lounges offer choices for drinking and dining
  • Self parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Indulge with massages or body treatments at Satsanga SPA
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Palmeiras Beach and 13 minutes by foot from Aquaparque Madeira
Some rates at Vila Gale Santa Cruz Resort Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Vila Gale Santa Cruz Resort Hotel offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 9580 square feet (890 square meters) and includes conference space. A hot tub, a fitness center, and a sauna are also featured at the business-friendly Vila Gale Santa Cruz Resort Hotel. Parking is available for a fee.

This 4-star Santa Cruz hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.
Versatil - Onsite restaurant.
Inevitavel - This restaurant specializes in Italian cuisine.
Soul and Blues - Onsite bar.
Euforia - Onsite bar.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Vila Gale Santa Cruz Resort Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (EUR 10 per day)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar

Restaurants on site

  • Euforia
  • Inevitavel
  • Soul and Blues
  • Versatil

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • DVD player
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,580 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body treatments
  • Couples treatment rooms
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 1012
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Santa Cruz Vila Gale
Vila Gale Hotel Santa Cruz
Vila Galé Hotel Santa Cruz
Vila Gale Madeira
Vila Galé Santa Cruz
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Santa Cruz Madeira
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Santa Cruz
Vila Galé Santa Cruz Hotel Santa Cruz

Vila Gale Santa Cruz Resort Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 145 out of 286 reviews
Rating 8 - Good. 100 out of 286 reviews
Rating 6 - Okay. 28 out of 286 reviews
Rating 4 - Poor. 7 out of 286 reviews
Rating 2 - Terrible. 6 out of 286 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable and quiet rooms.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jim

Liked: Cleanliness
Yes superb
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Russell

Liked: Cleanliness, amenities, property conditions & facilities
Good sized rooms. Reception was great. Hotel well presented
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Bom hotel no geral.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night and used the room most of the time as we were tired
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool area, great food, very relaxing atmosphere
Stayed 5 nights in Aug 2024
Verified review

4/10 Poor

Christer

Disliked: Property conditions & facilities
Most of the staff did not seem friendly/helpful at all which was strange as every other of the hotels i stayed in during my stay at Madeira that was the number one thing. The room (atleast where i was) gave a real 'The Shining' vibe. The bathroom was relatively modern but the rest of the room was too outdated. Not something i really care about but this poor carpet is praying daily to be changed.. Spa was great, small but did the job and looked good. Resturant on site which i did not use. Dont dream of checking in before 15.00
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Souabeh H

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was a beautiful property, comfortable quiet, peaceful with a good amenities easy access driving anywhere we recommended
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Susy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to be close to the airport. Nice rooms, great breakfast included. Great restaurants within walking distance. The steam room was amazing.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with ocean view, 5 min from the airport
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the front desk very helpful, lady who checked us in gave us information about the hotel and services. Very friendly and helpful staff.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Jukka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel for a short golf holiday

Very nice and clean hotel with gym, spa and several pools. Good service and near enough to the Santo da Serra Golf Club.
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

Hasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are planning on taking an early morning flight this is probably the best location, just 5 minutes drive from airport. Breakfast was nice with made to order eggs, coffee, variety of fresh fruits and yogurt.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel for short 3 night staybefore going to our timeshare in Funchal. Service fantastic rooms very clean. Overall 5 star
Stayed 3 nights in Sep 2024
Verified review

8/10 Good

Abhay

Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and convenient
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
Overall a good stay, property is in a quiet area. Not much to do in Santa Cruz which is nice. I did the half board option and honestly would skip it next time. The food was basic cafeteria food, par at best.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Only stopped one night as we were flying out to the Azores the following day. Hotel nice, close to the airport (5mins in taxi), Santa Cruz is very pleasant to walk around, nice cafes/restaurants. The hotel staff are very friendly and helpful.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Marrla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool area and view. Wonderful staff, working hard despite a shortage of available staff, the ones that were there were working really hard to make up for it.
Stayed 4 nights in Aug 2022
Verified review

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Large, clean facility, close to restaurants and airport. Just a bit noisy.
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

ALBERTO

Staff need to smile a bit more and breakfast is not up to par. Paid less money at Four Views in Canico, Madeira and their breakfast is superior.
Stayed 6 nights in Oct 2023
Verified review

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Beautiful, clean hotel. Mean on towels and water. Planes passed by frequently but not a problem for us,
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

Susan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Airport Perfect!

This is our go to hotel when flying out of Madeira Island. Staff is extremely accommodating. Although we left for the airport at 3 AM, we were provided with a boxed breakfasts. It is only about a 10 minute cab ride to the airport and runs around 10 euros. Perfect and convenient.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Dagmar

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property near the airport. We had a 5 am departure so we had to leave at 3 am. I recommend this property. Some staff at the front desk was not too friendly.
Stayed 1 night in Oct 2022
Verified review

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, but boring

Hotel is super far from anything besides the airport. The breakfast, while included was not good. Better off saving the money and eating in town.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely lovely. I had no idea there was any renovation going on on the outside until I saw it from my balcony. The workers were extremely quiet. The staff at the front desk offered me a breakfast box since I was leaving early in the morning and accommodated my dietary restriction. My room was upgraded based on my Expedia status. This almost never happens even when I’m eligible for it. If I’m ever back in Madeira, I will definitely be staying here again.
Stayed 1 night in Jan 2025