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"After reading the reviews, I’m glad I still chose The Empire Hotel. Not only was the decor beautiful and the customer service super friendly and professional, at check-in, at the pool, and on the rooftop lounge, but I was also very satisfied with the rooms. There seem to be a lot of negative comments about the rooms, but ours were very clean, the bathroom was spotless with nice products included, the beds and pillows were super comfy, and the decor felt warm and even a little romantic. The hallways also had a cozy vibe. Some may call it outdated, but it was clean, had character, and made for some great photos. It’s true the rooms aren’t the most spacious, but we were still comfortable and felt really good about our choice. Another bonus, we didn’t realize until we got there that the rooftop was a Gossip Girl filming location. As fans, it was such a cute surprise and made for fun photo moments, plus the rooftop vibe was relaxed, the food was really good, and the decor was just gorgeous. Even more perks: Starbucks right on the corner, and the best little gelato spot tucked right between the hotel and Starbucks, such a win for late-night or post-adventure treats. We’d absolutely stay here again and again, The Empire is officially our NYC go-to. XOXO, a very happy family!"

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"Excellent staff!"