Best 4 Star Hotels in Anaheim Hills

"The staff lady gat checked us in with blue framed eye glasses was extremely rude and condescending to both our party and my friends family multiple times. Hotel did not have amenities that were offered onntge website. Staff was many times not helpful when questions were asked, being very dismissive. Kristina was great and gave some food credit for the negative experience. Was not impressed with the rest of the staff as they acted very bothered and rude when asked questions, especially the women at check in with the blue framed glasses who never wore a name Tag. Rooms were very dim with no overhead lighting, only lamps. Was “upgraded” to room wity fireworks display for inconvianance which did nothing as there were no fireworks on display. Was very upset that hotel offered no beach shuttle at all as stated on this website. Felt very misled "

"it is across from the Disneyland entrance with food choices beside it or nearby (McDonalds, Tony Roma's, Denny;s...). There is a mini-fridge and microwave. There is no freezer option. We were first put in a room on the first floor that was ACROSS from an ice machine. We did not think it was a problem until after 2 kids fell asleep and the ice was dumped into people's buckets and coolers ALL NITE. The room's single pane glass windows are peper thin for every noise. After no sleep, the desk clerk KEVIN moved us to a quiet room. Thank you Kevin."